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Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » crm operational business processes


Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

crm operational business processes  to business software and CRM applications in particular, to drive through the kind of operational improvements needed to survive and accelerate out of the downturn. By optimising revenue-generating activities at a lower cost to your company, CRM is uniquely positioned to assist you during the most challenging market conditions. Why CRM? First and foremost, CRM helps you to protect revenues from your current customers by ensuring that you are delivering exceptional service and safeguarding their loyalty Read More...
Working Together More Efficiently: Mapping Out the Company’s Business Processes
Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

crm operational business processes  to avoid the inevitable. CRM as an Operational Strategy The applications of CRM apply to sales, marketing, call centers, e-commerce, field service, and partner organizations. The objective is to design and implement a set of capabilities that will serve the needs of each group and that customer transactions and interactions will be captured in a common database such that both data and analysis will be available to everyone (subject to a set of security rules). Most organizations are structured into Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

crm operational business processes  Self Assessment and Making CRM an Operational Reality . Petersen has a Bachelor''s and Master''s degree in Engineering, and an MBA from the University of Chicago. Read More...
Business Intelligence in SAP Environments
As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and

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Business Analytics and the Path to Better Decisions
We live in an era of the “intelligent economy.” Organizations are recognizing the need for better intelligence about their business. But how far have we come

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Intellicus Enterprise Reporting and Business Insights Platform: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

crm operational business processes   Read More...
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm operational business processes  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Is My Business Too Small for Business Intelligence (BI)?
Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive

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Designing Compelling Business Intelligence Business Cases
IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification

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Business Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

crm operational business processes   Read More...
The Business Value of Enterprise Business Intelligence
While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and

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TEC Launches New Business Intelligence and Business Performance Management Evaluation Centers
Software evaluation firm Technology Evaluation Centers Inc. (TEC) today launches its new Business Intelligence (BI) Business Performance Management (BPM

crm operational business processes  distribution, customer relationship management (CRM), and supply chain management (SCM), to business intelligence (BI) and enterprise asset management (EAM). # # # Contact: Lynne Brash Media Relations Technology Evaluation Centers (TEC) (514) 954-3665, extension 254 740 St. Maurice, 4th floor Montreal, Quebec, H3C 1L5, Canada media@technologyevaluation.com Read More...

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