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Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » crm operational business processes


Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

crm operational business processes  to avoid the inevitable. CRM as an Operational Strategy The applications of CRM apply to sales, marketing, call centers, e-commerce, field service, and partner organizations. The objective is to design and implement a set of capabilities that will serve the needs of each group and that customer transactions and interactions will be captured in a common database such that both data and analysis will be available to everyone (subject to a set of security rules). Most organizations are structured into Read More...
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond ''stovepipe'' enterprise applications, but not much beyond

crm operational business processes  view larger image Operational CRM Operational CRM is at the heart of what we''ve previously just called CRM. It includes the components of CRM software that interact with the Back Office applications (such as ERP, SCM, and e-Procurement) in order to get product moving ; it includes all of the business intelligence to automate or help facilitate the daily tasks of the Service, Marketing, and Sales teams, and to move information between them, and out to the Logistics and Financial folk; it also facilitates Read More...
CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

crm operational business processes  to business software and CRM applications in particular, to drive through the kind of operational improvements needed to survive and accelerate out of the downturn. By optimising revenue-generating activities at a lower cost to your company, CRM is uniquely positioned to assist you during the most challenging market conditions. Why CRM? First and foremost, CRM helps you to protect revenues from your current customers by ensuring that you are delivering exceptional service and safeguarding their loyalty Read More...
Working Together More Efficiently: Mapping Out the Company’s Business Processes
Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared

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FinancialForce.com Assuring the CFO’s Trust
Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust

crm operational business processes  and customer relationship management (CRM). Will this higher trust change the long-ingrained “data hoarding” culture and attitudes of financial executives? TEC   Article (May 2012):  Assessing FinancialForce.com’s Early Years TEC Report (January 2013):  UNIT4 Gearing Up for “Game-Changers” in 2013 Read More...
Looking Ahead to 2013
TEC analysts speculate about developments to come in a variety of enterprise software spaces in the year ahead. (See also P.J. Jakovljevic''s sneak peek at 2013

crm operational business processes  software. Raluca Druta, TEC CRM Analyst, on the commoditization of consumer personalized goods and experiences: Next year I see personalized goods becoming quite popular. Handmade pieces remain expensive, and do-it-yourself (DIY) may require too much effort, but such goods are coveted by consumers who have become aware of their value in the market. In response, businesses will introduce more and more products that can be personalized. Propose your own recipe and have it cooked on the spot; design your Read More...
IBM Introduces Predictive Analytics Optimization to the Supply Chain
About the only thing that gets us more excited than analytics is predictive analytics, and so when we saw an IBM press release entitled

crm operational business processes   Read More...
The Dashboard Decision : Criteria for Selecting a Business Intelligence Solution
To simplify and greatly improve their BI shortlist selection processes, companies should focus on the business value and ongoing expenses that different

crm operational business processes   Read More...
Yanfeng Visteon Selects E2open for Global Supplier Collaboration
Yanfeng Visteon Automotive Electronics, a joint-venture of Yanfeng Visteon Automotive Trim Systems and Visteon Corporation, has selected E2open to transform its

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IFS Wins in Field Service Management
While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its

crm operational business processes  Wins in Field Service Management While it may not be surprising that IFS has  lately had a streak  of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent acquisitions of Metrix and 360 Scheduling (see the related article for more Read More...
Triple Creek Announces River to Support Talent Management Infrastructure
The enterprise knowledge sharing software vendor, Triple Creek, launches the social tool River. The tool offers competency-based learning networks across an

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Cloud Proponents Unclear on the Meaning of “Legacy
In reading business software news and articles on a daily basis, and in speaking with software vendors, I have noticed that vendors of cloud-based applications,

crm operational business processes  or customer relationship management (CRM) segments, where the penetration of cloud systems is the deepest, there are multiple vendors that have product offerings available as on-premise or hosted applications.   Maintenance and support: While on-premise or hosted products are available on the market, their vendors certainly provide with their maintenance and support.   Learning and research: Although some vendors are outcompeted and naturally disappear from the market, there is no impedance or Read More...
SAP Acquires SmartOps, At Long Last
This could be the very first time as a market observer that my reaction to a merger announcement is not “Why?” but rather “Why now?” Namely, in late February

crm operational business processes   Read More...
Epicor to Bolster Its EMEA Channel
Epicor, a global provider of business applications for manufacturing, distribution, retail, and services organizations, recently announced it has fine-tuned its

crm operational business processes   Read More...

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