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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm online business process


The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

crm online business process  and customer relationship management (CRM ) customers gladly talk about their typical results as follows: Revenue growth – an average 25 percent increase in cross-selling  and up-selling ; customer acquisition up 15 to 30 percent; a 50 percent decrease in application abandonment; and time-to-market (TTM ) cut by 18 percent; Service excellence – on average US$8 million in lost profit margins recovered; a five point customer retention  increase; a 30 percent increase in one-touch problem resolution; Read More...
CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

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SCT Corporation Means (e)Business For Process Manufacturing
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called ''Collaboration in

crm online business process  focused e-procurement and integrated CRM solutions. Look for SCT''s remedial actions in that regard. User Recommendations Existing SCT customers should consider these announcements as central to their e-commerce plans, although informing themselves about other vendors'' offerings would be beneficial. Process manufacturing enterprises from the above mentioned industries that are looking for e-commerce or other enterprise solutions should place SCT on their initial list of prospective vendors. Potential and Read More...
Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

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Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

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Orchestrate Your Business with Integrated Business Planning
Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

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The New Business of Business Leaders: Hiring and Onboarding
This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how

crm online business process  talent, talent management, hiring, Oracle HCM, HCM Oracle, talent Oracle, Oracle talent, offboarding, talent data, talent sourcing, hiring challenges, staffing Read More...
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

crm online business process  BPM,business process management,BPMN,business process management notation,BPMI,Business Process Management Initiative,business process diagram,BPD,flow objects,connecting objects,swimlanes,artifacts Read More...
Guide for Serious Business Phone System Buyers: What You Need to Know Before You Buy Your New Business Phone System
You’re on a budget and need the right kind of phone for your business. But before diving into the sometimes overwhelming market, there are a couple of things

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Making Business Intelligence Easy: Collaborative Business Intelligence
The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform

crm online business process  collaborative BI, collaborative business intelligence, Yellowfin BI, Yellowfin software, Yellowfin white paper, collaborative decision making, CDM Read More...
Designing Compelling Business Intelligence Business Cases
IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification

crm online business process  SAP,business intelligence,data management,business data management,business intelligent,master data management,business intelligence software,data management system,data center management,data consolidation,business intelligence data,business intelligence system,enterprise data management,business intelligence server,business intelligence tools Read More...
Business Process Management in Free and Open Source: An Overview of the Demand and the Supply
Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM

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What Makes Process Process?
The systems dealing with manufacturing, inventory, procurement, and customer order management systems are among the systems that often prove to be the hardest

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Business Intelligence that Works: Getting True Value out of Your Business Intelligence Investment
With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on

crm online business process   Read More...
Driving SMB Efficiency with Business Intelligence
In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in

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