X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 crm office business applications

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

Evaluate Now

Documents related to » crm office business applications

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

crm office business applications  be Microsoft Great Plains'' CRM functional offering, provided by an interface with Siebel Systems and called Great Plains Siebel Front Office (SFO). It was aimed mostly at companies that were existing users of Great Plains'' enterprise systems, such as Solomon or eEnterprise , and it provided field service, and lead and contact management with an element of connectivity to those back-office systems. Microsoft CRM solution will be used as a standalone product or integrated with Microsoft Business Solutions'' Read More

CRM: A Business Imperative during the Economic Downturn


The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

crm office business applications  Relationship Management (CRM) software. CRM enables companies to: (1) deliver exceptional and personalized service consistently to their customers during these challenging times, (2) increase their customer revenue share through highly focused business development programes (3) extend the reach and effectiveness of new business programes and (4) achieve significant cost savings and on-going productivity improvements. Introduction The global economic downturn has been swift, sharp and widespread across Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

crm office business applications  integrated with the company''s CRM application or the telephony systems that the back office was using. As a consequence, agent utilization in the service center was only at 60%. Moreover, routine inquiries were solved by customers through a self-service Web portal; thus, the complexity of phone and e-mail requests had increased, which lowered the first line''s first-time resolution capabilities and burdened the back office. Measurable Improvements to Service Process Performance Six months after sales Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations


Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues than it would wish to be handling at the moment.

crm office business applications  Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion and SalesLogix and ACT! Officially Branded As Best Software ). Still, no one should be too relaxed, as MBS will breathe their necks down, sooner or later. User Recommendations Small and medium size businesses using Microsoft Great Plains (and possibly Navision) back office applications and smaller organizations using Microsoft desktop and office applications that have simple CRM product needs (simple sales & marketing, and basic customer service Read More

Oracle Integrates Front and Back Office with Applications 11i


On September 27, Oracle took a major step towards providing a fully integrated front and back office applications suite by launching Oracle Applications 11i at its Applications' User Group conference in Orlando, Florida.

crm office business applications  second quarter for the CRM and order-management applications. Market Impact Should Oracle''s new ambitious product suite perform as it claims, it would give the Company a leading edge position in the enterprise application market, given that no vendor, with the possible exception of SAP and Baan, has made this degree of progress towards application integration. Oracle had a head start on most of its competition pertaining to Internet applications, and the Company still leads the ERP pack both on product Read More

Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report


Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm office business applications  business process management tools,business process management training,business process management tool,business process management suite,what is business process management,business process management systems,business process management bpm software,business process management software,business process management consulting,business process management consultant,business process management software comparison,business process management journal,business process management certification,business process management system,business process management open source Read More

Best Practices in Office 2010 Migration


There are plenty of good reasons to switch to Microsoft Office 2010. But when you're upgrading hundreds or even thousands of workstations, small mistakes carry a big cost in time, money--and lost productivity. This handy guide will prepare you for a smooth upgrade. Avoid common blunders and enjoy a hassle-free upgrade to Office 2010. Download Best Practices in Office 2010 Migration and find out how.

crm office business applications  Practices in Office 2010 Migration There are plenty of good reasons to switch to Microsoft Office 2010. But when you''re upgrading hundreds or even thousands of workstations, small mistakes carry a big cost in time, money--and lost productivity. This handy guide will prepare you for a smooth upgrade. Avoid common blunders and enjoy a hassle-free upgrade to Office 2010. Download Best Practices in Office 2010 Migration and find out how. Read More

Top 10 Must-have Business Phone Features


Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible.

crm office business applications  virtual business phone system,make or buy decision factors,make buy decision factors,new business phone system,nec business phone system,hosted business phone system,business phone system review,panasonic small business phone system,4 line business phone system,business phone system services,norstar business phone system,home business phone system,business phone system comparison,cheap business phone system,business phone system repair Read More

Debunking the Top Three Myths of Business Intelligence for Midsize Companies


There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize companies can and do benefit from a variety of tools built specifically for the midsize market that are often easier, less expensive, and faster to adopt and use than the ones designed for giant enterprises. Learn the truth behind the top three myths about BI.

crm office business applications  IBM,bi,business intelligence,business intelligent,business intelligence software,server business intelligence,business intelligence studio,bi system,bi tools,business intelligence bi,business intelligence crm,business intelligence erp,business intelligence solutions,business intelligence tools,business objects intelligence Read More

Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility


Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide BI to every end user, they need a BI solution that is flexible, scalable, and practical enough to function on all smartphones and tablet computing devices with all the features and functionality needed to manage the business at strategic, operational, and tactical levels.

crm office business applications  Mobile Business Intelligence,bi for mobile devices,bi mobile apps,business intelligence in mobile apps,mobile bi solutions,mobile bi architecture,mobile bi,mobile business intelligence solutions Read More

Business Intelligence in SAP Environments


As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and is now focusing on the former Business Objects portfolio. This guide is designed to help existing SAP BW customers to plan to move to the new business intelligence (BI) environment, and outlines most important architecture options for a data warehouse strategy.

crm office business applications  business intelligence data warehousing,business intelligence reporting,business intelligence system,business intelligence systems,business intelligence warehouse,data mining warehouse,data warehouse etl,bi query,business intelligence data warehouse,business intelligence pdf,business intelligence services,data warehouse database,data warehouse management,sap forums,business information warehouse Read More

Exact Business Analytics


Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better decisions directly affecting business performance. Information that had been locked away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to quickly and easily build information views while dynamically combining and comparing data from multiple sources or different business functions. In addition to ad hoc analyses, users can create personalized information views, graphs, and reports that can be automatically distributed to users on a pre-defined schedule or accessed via the Internet.  

crm office business applications  away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to quickly and easily build information views while dynamically combining and comparing data from multiple sources or different business functions. In addition to ad hoc analyses, users can create personalized information views, graphs, and reports that can be Read More

Business Analytics: New Opportunities for the Medium-size Business


New business analytics solutions are bringing large-enterprise solutions and benefits down to the medium-size business’s level. They are exceptionally comprehensive but exceptionally customizable to the needs of the individual business, easy to upgrade to target new strategic initiatives, and in tune with customer trends such as social media use. This paper discusses one such effective business analytics solution.

crm office business applications  business analytics software,bi for smb,medium-size business analytics,business analytics solution,ibm cognos express,cognos business analytics,cognos business intelligence,midsize company business intelligence solution,ibm cognos express reporter,ibm cognos express advisor,ibm cognos express xcelerator,ibm cognos express planner,ibm cognos business intelligence,cognos 8 business intelligence,cognos business intelligence software Read More

Orchestrate Your Business with Integrated Business Planning


Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

crm office business applications  orchestrate business integrated business planning,orchestrate,business,integrated,planning,business integrated business planning,orchestrate integrated planning,orchestrate business business planning,orchestrate business integrated business. Read More

Enterprise Service-oriented Architecture from a Business Perspective: Differentiate, Accelerate, and Simplify Your Business


To survive in today’s global marketplace, companies must develop a competitive advantage. Your business can thrive with the help of enterprise service-oriented architecture (SOA). With the ability to implement business strategies more quickly, this greater flexibility will help your new business processes and empower your information workers—giving your company long-term growth and an ongoing competitive advantage.

crm office business applications   Read More