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Abstract:
Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses
(SMBs) continue to use basic contact managers or simple spreadsheets to track customers, manage leads, and collaborate on
sales. Achieving great results requires more than jus (...)
Excerpt related to
crm maturity:
... CRM software. Learn how assessing your business’s CRM maturity
level can help build your road map to success. Download <strong ...
Published:
2010-03-11
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Abstract:
By deliberately steering clear of too ambitious expansionist policies that have hindered so many smaller software companies
in the past, and by focusing on a handful of core markets, Intuitive has managed to keep itself on healthy track. (...)
Excerpt related to
crm maturity:
By deliberately steering clear of too ambitious expansionist policies that have hindered so many smaller software companies
in the past, and by fo...
Published:
2004-06-24
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Abstract:
Customer demand has pushed customer relationship management (CRM) business solutions to higher levels of technological innovation
and integration resulting in more user-friendly and cost-effective solutions that deliver measurable results to both the users
and the organization. In this paper we outline h (...)
Excerpt related to
crm maturity:
CRM Transformation and Innovation to take Organisations into 21st Century. Source: Gush*. Document Type:
White Paper Description: Customer ...
Published:
2010-03-11
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Abstract:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building replacement
products on a new framework a higher risk strategy. Product functionality still matters and, while it is important for enterprise
applications providers to implement the late (...)
Excerpt related to
crm maturity:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building
replacement products on a n...
Published:
2004-06-25
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
crm maturity:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
-
Excerpt related to
crm maturity:
... acquisition cost, etc… This kind of egoistic behavior kills the CRM capability and make
it difficult for organisation to reach the CRM Capability Maturity… ...
Published:
2012-01-19
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Abstract:
By deliberately steering clear of too ambitious expansionist policies that have hindered so many smaller software companies
in the past, and by focusing on a handful of core markets, Intuitive has managed to keep itself on healthy track. (...)
Excerpt related to
crm maturity:
By deliberately steering clear of too ambitious expansionist policies that have hindered so many smaller software companies
in the past, and by fo...
Published:
2004-06-24
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Abstract:
On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month.
In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation
for the full CRM suite rollout early next year. (...)
Excerpt related to
crm maturity:
On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month.
In December the company...
Published:
1999-11-17
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Abstract:
On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add
marketing-planning and campaign-management features to its customer-relationship management suite. (...)
Excerpt related to
crm maturity:
On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add
marketing-planning and c...
Published:
1999-12-08
-
Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
crm maturity:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider
to the apparel, footwear, and textile industries. (...)
Excerpt related to
crm maturity:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announce...
Published:
2000-04-20
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
crm maturity:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Showing value has always been key to greater sales and higher prices. However, the bar has been raised. It’s often no longer
enough to claim value—now the customer has to see, believe, and care about the value. Sales organizations must get their
eyes back on the value ball, with five value-sellin (...)
Excerpt related to
crm maturity:
Value-selling Maturity Model: Key to Sales in Tough Times. ... Download <strong>Value-
selling Maturity Model: Key to Sales in Tough Times</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long
taken the plunge of rewriting its system onto the pure Microsoft .NET managed code framework, which might bear fruits in the
long run, if not immediately. (...)
Excerpt related to
crm maturity:
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long
taken the plunge of rew...
Published:
2004-06-22
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Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
crm maturity:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
-
Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
crm maturity:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
crm maturity:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
crm maturity:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm maturity:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm maturity:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13