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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
crm management system:
A customer relationship management (CRM) system is inherently valuable
for supporting customer acquisition and retention by gathering data from ea...
Published:
2003-07-03
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm management system:
To maximize the return on investment of a customer relationship management system, a new
CRM best practices model should be used. A point-based sy...
Published:
2004-10-22
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Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
crm management system:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
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Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
crm management system:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
crm management system:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
The core components of a retail information system are inventory management, inventory optimization, revenue management,
sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise
resource planning, customer relationship management, and war (...)
Excerpt related to
crm management system:
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales
management, and rep...
Published:
2006-03-13
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Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
crm management system:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
ERP giant SAP AG announced on September 1 that it had acquired nearly a 10% stake in warehouse management system (WMS) vendor,
Catalyst International Inc. (...)
Excerpt related to
crm management system:
ERP giant SAP AG announced on September 1 that it had acquired nearly a 10% stake in warehouse management system (WMS) vendor,
Catalyst Internatio...
Published:
1999-09-01
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
crm management system:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared
to most of its adversaries. Most recently, it would be (...)
Excerpt related to
crm management system:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still ...
Published:
2004-08-11
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Abstract:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, service, and E-commerce capabilities. (...)
Excerpt related to
crm management system:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, servic...
Published:
2000-03-17
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Abstract:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many
companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation
has devoted its efforts to developing and maintaining a clie (...)
Excerpt related to
crm management system:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment,
many companies have failed t...
Published:
2004-06-15
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Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
crm management system:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
crm management system:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining. (...)
Excerpt related to
crm management system:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more importa...
Published:
2004-11-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
crm management system:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
crm management system:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
crm management system:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
crm management system:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches
to distribution automation. Adding a warehouse management system is a logical option for many manufacturers, but this article
provides insight into another option: extending ERP d (...)
Excerpt related to
crm management system:
As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches
to distribution auto...
Published:
2009-08-05