-
Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
crm make decision:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
-
Abstract:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the impact to future software development. (...)
Excerpt related to
crm make decision:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the imp...
Published:
2000-08-31
-
Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
crm make decision:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
-
Abstract:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
Excerpt related to
crm make decision:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
Published:
2003-04-18
-
Abstract:
High-level strategic decisions often have multiple, cascading cost impacts. The reaction of the costs to changes in the
supply chain system is not predictable in a simple relationship that is based on current standard costs, because strategic
changes often involve step changes in costs that alter the ba (...)
Excerpt related to
crm make decision:
High-level strategic decisions often have multiple, cascading cost impacts. The reaction of the costs to changes in the supply
chain system is no...
Published:
2003-07-22
-
Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm make decision:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
-
Abstract:
Companies make decisions about their supply chains every day. But do they really understand the impact of their decisions
on the P&L, Balance Sheet, and key operational metrics? Do they have the tools to available to consider a broad set of possible
options and their inherent trade-offs? (...)
Excerpt related to
crm make decision:
Companies make decisions about their supply chains every day. But do they really understand the impact of their decisions
on the P&L, Balance She...
Published:
2003-07-21
-
Excerpt related to
crm make decision:
... to hear that group decision making is often more effective (especially those companies
that seem to uphold brainstorming as “the” way to make a decision). ...
Published:
2009-05-20
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
crm make decision:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Excerpt related to
crm make decision:
... vendors have started to develop software products with this particular functionality in order to help
shorten the time it takes to make a decision, as it is ...
Published:
2008-06-23
-
Excerpt related to
crm make decision:
... management applications, such as customer relationship management (CRM), enterprise
asset ... products drive automatic and semi-automatic decision-making processes ...
Published:
2011-01-10
-
Excerpt related to
crm make decision:
... Go for CMMI, ISO, or any related certification and make your company ...
Centers can help organizations with these decisions through its decision support system. ...
Published:
2009-01-07
-
Abstract:
The perception of most small to midsized business (SMB) executives is that most of the data they need to make decisions is
available “in the computer system,” or at least locked away until the moment is right for it to be accessed and used. But
what if your enterprise system has not been structured t (...)
Excerpt related to
crm make decision:
... Type: TEC Report Description: The perception of most small to midsized business (SMB) executives is that
most of the data they need to make decisions is ...
Published:
2011-04-29
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm make decision:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Excerpt related to
crm make decision:
... of others when choosing your new customer relationship CRM solution. ...
outsourcers with a software evaluation center—and make your final decision based on ...
Published:
2007-12-31
-
Abstract:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Excerpt related to
crm make decision:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Published:
2002-08-15
-
Excerpt related to
crm make decision:
... used to gather information to help make a decision ...
With TEC’s online decision support system (DSS), ebestmatch ... I visualize CRM
from one vendor,BI from another ...
Published:
2009-05-27
-
Excerpt related to
crm make decision:
... Your CRM system will consume the data from customers to give you more insight, just
... about how great they were, and then you were going to make a decision.
...
Published:
2011-01-06
-
Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
crm make decision:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
-
Excerpt related to
crm make decision:
... and they gave good advice: How to make the right ... It’s an informed
decision, and not one we ... Business Intelligence CAD Cloud Computing collaboration CRM
eam ERP ...
Published:
2009-12-25