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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm leader in software as a service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » crm leader in software as a service

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

crm leader in software as a service  conversation (see Comparing On-demand CRM Service Alternatives ). In fact, Salesforce.com is regarded as the technology champion and market leader in on-demand CRM applications. Salesforce.com recently announced the general availability of both AppExchange , the on-demand platform and directory (i.e., enterprise applications bazaar), and Winter ''06 , the nineteenth generation of its family of on-demand CRM solutions. With these announcements, the vendor continues with its goal of unleashing the power of Read More

A Traditional "Local Touch" Leader Espouses a More Global Vision


Rather than pursuing the usual route and writing our opinions and analyses of major market trends and then giving the pertinent vendors a chance for a factual review and feedback, we’ve done the opposite, and have asked different vendors about their opinions and their approaches to market trends. Sage is the most recent vendor to join this discussion.

crm leader in software as a service  relationship management (SRM) and CRM for instance. ERP solutions are now evolving to user-centric solutions to accommodate more users in the enterprise. Through this, user-centric ERP solutions will embed SOA (and possibly even Web-oriented architecture [WOA]), and seamlessly integrate with Web 2.0 collaborative tools. Some of these types of solutions already embed Web 2.0 functionality through really simple syndication (RSS) feeds and portals. Doing so better embraces all potential users in the Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

crm leader in software as a service  November 2007 as Agresso CRM , and which brought to Agresso a base of 1,700 customers (nearly 10 percent of which are in a software as a service [SaaS] model), has been evaluated independently against other vendors in the mid-market by the European technology evaluation firm, Penteo ICT Analyst .  Penteo  is headquartered in Spain where it is the market leader, but it also has offices in London and Paris. The firm provides independent expert analysis of market trends and market research, and issues Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

crm leader in software as a service  the customer relationship management (CRM) market. Customer help, documentation, and self-service fit quite nicely alongside the rest of the Servigistics suite. Prior to the Kaidara merger, Servigistics had no service knowledge clients, as TEC noted in 2009 . However, the Service Knowledge module has outperformed expectations in 2010: while Kaidara brought more than 20 existing clients, Servigistics has lately acquired about a dozen brand new clients. Apparently, service companies are increasingly Read More

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

crm leader in software as a service  of accounting, e-commerce, and CRM solutions. Zach Nelson, NetSuite''s chief executive officer (CEO) recently noted that such applications have been previously available only to the world''s largest companies. NetSuite gives that power to small and medium enterprises (SME) at a price they can afford and with the ease of use they require. Salesforce.com on the other hand, aspires to be the leader in the second approach to application integration, purveying pre-integrated best-of-breed business Read More

App Development in a Mobile World: A CIO Handbook


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Move from a "Cost Center" to a "Game Changer"


While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

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TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center


Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the two architectures, and illustrates the key drivers of both the capex and opex savings of the improved architecture.

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Creating a Compelling Business Case for a New HR Solution


In today’s tough business environment, businesses have to be very competitive with respect to products and services and focus on saving money at the same time. In the battle for sales and customers, the victors will be the companies using their resources to the fullest, especially their human resources. Outdated and convoluted HR technology can mean disaster for a company seeking to make employees more engaged, develop a strong enterprise culture and values, and streamline recruiting and hiring practices.

The costs and time and effort involved in upgrades and maintenance for old on-premise HR solutions can be a concern. Additionally, out-of-date HR software increases the chance of inaccurate data, and can hamper the ability to create real-time reports. It is vital to ensure access to real-time information to make more informed, proactive human resources decisions faster, meaning nimble business processes and agile technology solutions are also important considerations when selecting HR technology.

In this white paper, learn how to create a strong business case for an accessible and data-driven human capital management (HCM) solution that will help your company both today and into the future. Read more about the many obstacles facing HR and payroll teams in the current business environment, and how the new class of HCM/HR features can help overcome them.

crm leader in software as a service  HR, human resources, HCM, human capital management, HR technology, HR software, Ultimate software, Ultimate HR Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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HR Software


PDG Group Model 839

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The Benefits of a Software Selection Project-Even when Management Imposes a Decision


The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients

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Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy


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Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

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