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摘要:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
相关的摘录
crm knowledge:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
发表于:
2003-04-19
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摘要:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
相关的摘录
crm knowledge:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
发表于:
2007-12-12
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摘要:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
相关的摘录
crm knowledge:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
发表于:
2002-11-26
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摘要:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
相关的摘录
crm knowledge:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
发表于:
2002-12-21
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相关的摘录
crm knowledge:
... relationship management!) within the Consona Knowledge Management suite (formerly KNOVA)
with the customer relationship management (CRM) offering, Consona ...
发表于:
2009-03-03
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摘要:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or
financial resources. (...)
相关的摘录
crm knowledge:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a s...
发表于:
2002-11-27
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摘要:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
相关的摘录
crm knowledge:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
发表于:
2002-11-08
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摘要:
CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business
and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their
most profitable customers. (...)
相关的摘录
crm knowledge:
CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business
and the all-important ...
发表于:
2004-11-25
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摘要:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
相关的摘录
crm knowledge:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
发表于:
2010-02-05
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摘要:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
相关的摘录
crm knowledge:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
发表于:
2003-04-18
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摘要:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
相关的摘录
crm knowledge:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
发表于:
2005-11-25
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摘要:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
相关的摘录
crm knowledge:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
发表于:
2002-03-08
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摘要:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
相关的摘录
crm knowledge:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
发表于:
2003-05-28
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摘要:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
相关的摘录
crm knowledge:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
发表于:
2001-09-18
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摘要:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
相关的摘录
crm knowledge:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
发表于:
2005-08-16
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
相关的摘录
crm knowledge:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco
Systems' rank can change with different sets of client requirements. (...)
相关的摘录
crm knowledge:
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors. PJ ...
Accessing TEC's ERP Knowledge Base. The ...
发表于:
2002-03-07
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摘要:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
相关的摘录
crm knowledge:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
发表于:
2008-10-13
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摘要:
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain
set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating
game'. An RFP/RFI selection process can streamline (...)
相关的摘录
crm knowledge:
Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution. PJ ...
priorities). Accessing TEC's ERP Knowledge Base. ...
发表于:
2002-03-06
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相关的摘录
crm knowledge:
... latest information on Sage SalesLogix is available in our CRM Evaluation Center ...
Because we continuously update our knowledge bases with new ratings and research ...
发表于:
2007-10-22