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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm introduction to salesforce


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

crm introduction to salesforce  Success CASE STUDY: Altium CRM Essential 8: A Broad Community CASE STUDY: Successforce.com Conclusion Introduction It s no secret that winning and retaining customers is the key to business growth and success. But that s no small feat given the dynamic and ever-increasing customer demands that companies face today, as well as the difficulty of implementing and enforcing processes to effectively support your interactions with prospects, customers, and partners. Fortunately, there are dozens of technology Read More...
Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

crm introduction to salesforce  than a commoditized cloud CRM provider. In addition, the company’s AppExchange marketplace currently features over 1,700 solutions that have had 1.6 million installs and have contributed $700 million (USD) in total revenue to salesforce.com’s partner ecosystem. Reportedly, 70 percent of the Fortune 100 companies have installed an app from the marketplace. But what other functional realms will the company have to tackle to remain ahead of the curve and the larger “old school” competitors (that Read More...
Maximizer CRM Version 11 Highlights
Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It

crm introduction to salesforce  CRM Version 11 Highlights Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It was founded in 1987 and is one of the CRM pioneers that created personal information management systems (PIM) and opportunity management systems. The first version of the product ( 3.0 , launched in 1996, one year after the acquisition of the Maximizer product line from Modatech Systems) was promoted as “ a Read More...
Social ERP Emerges, Transforms the Way People Work (Part 2)
In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the

crm introduction to salesforce  rolled into the Dynamics CRM product to provide a complete set of social capabilities. Microsoft also entered into an alliance with InsideView, which provides social intelligence capabilities. Microsoft provides social networking integrations with its ERP solutions (Dynamics AX, Dynamics Nav, and Dynamics GP); however, like Oracle, it has not clearly defined how these social assets will be rolled into the ERP solutions.   Infor —Infor made huge strides across all of its major ERP systems with the Read More...
When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

crm introduction to salesforce  ERP and CRM Connect in the Cloud In 2010, Plex Systems , after several years of obscurity, became widely recognized as the provider of Plex Online , an enterprise resource planning (ERP) solution in the cloud. For more detailed background information on this company and its product, see TEC ’s recent Certification Report as well as my 2010 blog series on Plex . The privately held company is just closing its 2010 financials, and Plex’s current state of affairs looks like this: A 27 percent growth Read More...
Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference
Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation

crm introduction to salesforce  compensation management, compensation strategy, employee motivation Read More...
MessageClick to Provide Unified Messaging to RCN’s Business Clients
RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and

crm introduction to salesforce  messageclick,internet,voicemail,internet providers,internet phone,voip phone,internet provider,voice mail,free voip,internet call,internet calls,voip providers,unified messaging,voip provider,free internet call Read More...
Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience

crm introduction to salesforce  learning management system,employee training,human resources,mobile services,social networking,Web 2.0 Read More...
5 Things You Need to Know to Empower Today’s Mobile Workforce
As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply

crm introduction to salesforce  mobile device management,MDM,MDM strategy,byod,BlackBerry,enerprise smartphones,enterprise tablets,mobile unified communications,mobile platform security,mobile security,Integrate.com Read More...
From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with

crm introduction to salesforce  ERP,enterprise resource planning,Asahi Kasei Spandex America,on-demand ERP system,hosted ERP system,NetSuite,small to medium business solution,warehouse management production system,integration process,integration flows,inventory system,implementation project,accounts payable,inventory control,customer service Read More...
RedPrairie: Enabling End-to-End Supply Chains (from Manufacturer to Retail Shelf)
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from

crm introduction to salesforce  supply chain management,supply chain software,supply chain management software,logistics supply chain management,scm,supply chain solutions,software supply chain management,global supply chain,supply chain logistics management,supply chains,supply chain management solution,retail supply chain management,software supply chain,supply chain management logistics,supply chain management system Read More...
5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline
There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to

crm introduction to salesforce  salesforce.com, sales performance, sales prospecting, quality sales, sales strategy Read More...
What if Companies Could Use Science to Align Prices to Market and Maximize Margins?
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue and margins through decision

crm introduction to salesforce  (ERP), customer relationship management (CRM), order management, and other transaction systems into a variety of formats to enable better pricing decisions. The quantitative capabilities of this science form the foundation for Zilliant''s pricing software, ZPPS, which helps customers better analyze, set, and execute prices that are finely tuned to differences in customer, market, product, and order characteristics. Zilliant has invested over seven years and $18 million (USD) in developing its proprietary e Read More...
How to Boost Your WAN to Top Speed
While globalization can bridge distances and enhance communication, the story is a little different when it comes to wide area networks (WANs) and their effects

crm introduction to salesforce  Area Network Citrix | CRM WAN | CRM Wide Area Network | CRM WAN Computer Network | CRM WAN Monitoring Software | CRM Better WAN Monitoring | CRM WAN Analysis | CRM Complete WAN LAN Analysis | CRM WAN Network Emulator | CRM Data WAN Info | CRM Data WAN Access | CRM Monitor WAN Easily | CRM WAN Definition | CRM Term Wide-Area Network | CRM Report WAN''s Shaping | CRM Router Switch WAN | CRM Wide-Area Network Lists | CRM Test Performance WAN Apps | CRM Frees/WAN Project | CRM WAN and Broadband News | CRM Swit Read More...
How to Reshape Your Supply Chain Network (and Why You Need to Do It Now)
The landscape of the supply chain has changed drastically over the past five years. It went from local to global in manufacturing, procurement, sourcing

crm introduction to salesforce   Read More...

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