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摘要:
Customer relationship management (CRM) is being adopted by businesses worldwide. But the key question for many executives
as they create their CRM strategy: how can they gain strategic advantage if their competitors are implementing these same
CRM systems? The answer: through integration. Find out how le (...)
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crm integration:
How to Avoid the Most Common Mistakes in CRM Integration. ... Download
<strong>How to Avoid the Most Common Mistakes in CRM Integration</strong>. Comments:
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发表于:
2010-03-11
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摘要:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
相关的摘录
crm integration:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration
with other corporate data sources, or go w...
发表于:
2001-09-05
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摘要:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal
Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have
been the enormous costs of integration and the gen (...)
相关的摘录
crm integration:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of
its Universal Application Netw...
发表于:
2002-05-13
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摘要:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
相关的摘录
crm integration:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
发表于:
2011-05-13
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摘要:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
相关的摘录
crm integration:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
发表于:
2002-12-25
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摘要:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
相关的摘录
crm integration:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
发表于:
2005-10-22
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摘要:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
相关的摘录
crm integration:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
发表于:
2003-04-01
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摘要:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
相关的摘录
crm integration:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
发表于:
2002-06-22
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摘要:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource
planning (ERP) product with salesforce.com’s Sales C (...)
相关的摘录
crm integration:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early...
发表于:
2011-01-28
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摘要:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
相关的摘录
crm integration:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
发表于:
2003-10-16
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摘要:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
相关的摘录
crm integration:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
发表于:
2009-09-11
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摘要:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
相关的摘录
crm integration:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
发表于:
2005-11-25
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摘要:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
相关的摘录
crm integration:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
发表于:
2002-03-08
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摘要:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
相关的摘录
crm integration:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
发表于:
2002-05-10
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摘要:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its division Exactium Ltd. The agreement also launches a global alliance between IFS and Pivotal that will result
in Pivotal's sell-side eBusiness solutions being integra (...)
相关的摘录
crm integration:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its divisio...
发表于:
2000-05-16
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摘要:
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the
CRM mid-market with the introduction of eBusiness 2000 MidMarket Edition. Solomon Software, a division of Great Plains, is
another in its string of recently announced notable product (...)
相关的摘录
crm integration:
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM
mid-market with the i...
发表于:
2000-09-08
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摘要:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
相关的摘录
crm integration:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
发表于:
2002-08-16
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摘要:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel (...)
相关的摘录
crm integration:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating ...
发表于:
2003-08-28
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摘要:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
相关的摘录
crm integration:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
发表于:
2003-06-26
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摘要:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
相关的摘录
crm integration:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
发表于:
2000-01-21