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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm integration rms


Business Case - Metro Canada Logistics
Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Microsoft Retail Systems


Microsoft Point of Sale and Microsoft Retail Management System provide a complete point of purchase solution suite for small and midsize specialty retail businesses. Released in 2005, Microsoft Point of Sale has enabled Microsoft to further penetrate the retail market.

crm integration rms  management, customer relationship management (CRM), and report and inquiries modules. Non-core functionalities include modules for price changes and purchase orders. Despite Microsoft's late entry into the mature retail software market, it will likely compete against known, established, and leading retail software vendors such as Intuit , Raymark , Synchronics (a division of Radiant Systems ), Fujitsu , and Retail Anywhere . By offering a stand-alone POS system and using Best Buy for Business as its only Read More

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III)


Part II of this blog topic analyzed Epicor's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems, Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install

crm integration rms  outbound marketing solution, Infor CRM Epiphany Outbound Marketing 7.1 , with retail-specific enhancements, as well as key, retail-specific enhancements to Infor HCM Workforce Management , formerly named Workbrain . Further, Standard & Poor's Ratings Services recently affirmed its 'BB-' corporate credit rating on Epicor, and revised the outlook to negative from stable reflecting the company's increased pro forma leverage associated with its acquisition of NSB. This decision reflected the increased amount Read More

Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 1


I can partly understand analysts’ temptation to beat up on Microsoft’s forays into the enterprise applications space. To be fair, "the empire" has had its share of strategic and tactical miscues, as if it had wanted to give these naysayers some ammunition. For one, many analysts and market observers first criticized the giant for not having a unified enterprise resource planning (ERP) product line

crm integration rms  today called Microsoft Dynamics CRM [ evaluate this product ]. Last but not least, the Dynamics product family includes two retail management applications, which are a combination of an acquisition and in-house development. These are: Microsoft Dynamics RMS ( Retail Management System ) (formerly QuickSell ); and Microsoft Dynamics POS (Point of Sale) [ evaluate this product ]. Good and Bad “Green” Perhaps as a knee-jerk reaction or a temptation (who on earth wouldn’t be tempted to manage a single Read More

What’s Microsoft’s Retail Play?


The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC principal analyst P.J. Jakovljevic’s article and see how Microsoft’s recently released end-to-end retail solution, Microsoft Dynamics AX 2012 for Retail, with new point of sale and multi-channel management capabilities can help retailers run their entire business.

crm integration rms  (customer history-based analytics) for CRM by 3Cinteractive (3Ci) In a recent press release by Microsoft describing the ongoing investment in Microsoft Dynamics AX for Retail, Accenture (co-owner of Avanad e with Microsoft) was quoted as recognizing Microsoft Dynamics AX 2012 for Retail as a key player in system integration (SI) for Accenture’s enterprise customers.   Microsoft’s NRF 2012 Presence At the recently held Retail’s BIG Show 2012 in New York City, which is traditionally organized by the Read More

Out-of-the-box Integration


Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT pockets? Duplication of data can be eliminated with the right electronic document management system (EDMS). Discover how an EDMS can be integrated with other core business applications to replace paper files and documents, driving efficiency and managing IT costs.

crm integration rms  of-the-box Integration Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT pockets? Duplication of data can be eliminated with the right electronic document management system (EDMS). Discover how an EDMS can be integrated with other core business applications to replace paper files and documents, driving efficiency and managing IT costs. Read More

Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM




crm integration rms  Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM Read More

Extending CRM Concepts in ERP Systems


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crm integration rms  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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crm integration rms  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More

Integration with Oracle Fusion Financials Cloud Service


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crm integration rms  with Oracle Fusion Financials Cloud Service This white paper explores the need for seamless integration when adopting a cloud strategy for financial management, and introduces an approach that can ease your integration woes. Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


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crm integration rms  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

CRM Buyer's Guide


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SAP CRM


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crm integration rms  CRM SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management. Read More