-
Abstract:
On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add
marketing-planning and campaign-management features to its customer-relationship management suite. (...)
Excerpt related to
crm implementation strategy buy in:
On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add
marketing-planning and c...
Published:
1999-12-08
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
crm implementation strategy buy in:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month.
In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation
for the full CRM suite rollout early next year. (...)
Excerpt related to
crm implementation strategy buy in:
On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month.
In December the company...
Published:
1999-11-17
-
Abstract:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for
Deltek has been providing additional front-office software (...)
Excerpt related to
crm implementation strategy buy in:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991,...
Published:
2004-01-09
-
Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
crm implementation strategy buy in:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
-
Abstract:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you
may want to take a closer look at this vendor and its product. In this research note, you'll also learn about the company’s
strategy to target small and medium-size enterprises in or (...)
Excerpt related to
crm implementation strategy buy in:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may
want to take a closer...
Published:
2004-11-24
-
Abstract:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from (...)
Excerpt related to
crm implementation strategy buy in:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about ...
Published:
2004-11-23
-
Abstract:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
Excerpt related to
crm implementation strategy buy in:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
Published:
2004-11-22
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
crm implementation strategy buy in:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm implementation strategy buy in:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
crm implementation strategy buy in:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
-
Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
crm implementation strategy buy in:
... and you will want to reflect this in your test strategy. ... over with
the closure of the implementation project ... Typically, a new CRM system
is closely monitored to ...
Published:
2004-10-13
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
crm implementation strategy buy in:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
crm implementation strategy buy in:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
crm implementation strategy buy in:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Excerpt related to
crm implementation strategy buy in:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Published:
2004-01-08
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
crm implementation strategy buy in:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for
Deltek has been providing additional front-office software (...)
Excerpt related to
crm implementation strategy buy in:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991,...
Published:
2004-01-09
-
Abstract:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend that IMI hopes to reverse with its new suite, VIVALDI, and IBM. (...)
Excerpt related to
crm implementation strategy buy in:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend t...
Published:
1999-12-08
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm implementation strategy buy in:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22