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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm enterprise software shift


Sneak Peek: Enterprise Software 2013
The following forces and information technology (IT) trends will continue to shape 2013:1. Cloud ComputingWhile cloud computing is becoming mainstream

crm enterprise software shift  the customer relationship management (CRM) and business performance management (BPM) realms will continue to converge, and ERP systems will increasingly come with embedded BPM and BI. Supply chain management (SCM), CRM, BPM, and PLM vendors will continue to consolidate and expand their functional footprint to surround ERP and peel off its users, until ERP is merely a financial, accounting, and human resources (HR) transactional system of record. To remain the market force, ERP vendors will have to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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