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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm enterprise software initiative


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm enterprise software initiative

Enterprise Management Software Vendor Welcomes Additions


Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process. However, most product-based businesses still need solutions to replace manual workarounds, and Deltek has embarked on a mission to garner a one-stop-shopping portfolio.

crm enterprise software initiative  customers customer relationship management (CRM) modules (such as business development tools, sales force automation [SFA], client relationship management, and proposal automation), used by 1,800 customers human capital management (HCM) modules (such as time collection and expense management, resource and project planning, employee self-service), used by 1,200 customers business performance management (BPM) modules (for example, balanced scorecards, forecasting, and planning tools), used by 1,900 clients Read More

TEC Industry Watch: Enterprise Software News for the Week of May 28th, 2012


SOFTWARE SELECTIONSOklahoma’s Department of Human Services selects WebFOCUSIndustry tags: cross-industry "To solve its reporting requirements, Oklahoma DHS has selected Information Builders’ WebFOCUS business intelligence platform. With massive reporting requirements, the state government institution will rely on (among other things) a reporting application for child support services and a

crm enterprise software initiative  Web app begins with CRM (the full module) as well as the Accounts Receivable portion of the accounting module (now called Billing). —Principal TEC Analyst P.J. Jakovljevic TEC article (April 30 2012): What’s Up with xTuple—and Open Source ERP?  Active Endpoints launches free meeting follow-up wizard Industry tags: cross-industry Cloud Extend is a concrete cloud business process management (BPM) application, built on Active Endpoints' BPMS, ActiveVOS, which aims to easily automate mundane sales, ma Read More

TEC Industry Watch: Enterprise Software News for the Week of April 16th, 2012


SOFTWARE SELECTIONSMiami-based flower distributor selects Sage ERP X3 Industry tags: Distribution "Sage’s customer, Gems Group, reports that this ERP system was selected primarily because of its strong functionality set, Web enablement, graphical dashboard capabilities, embedded forecasting features, and full availability in Spanish. Flexibility was also important, as its users often need to

crm enterprise software initiative  tags: Cross-industry, ERP, SCM CRM There should a sigh of relief among CDC Software's staff, partners, and customers now that the protracted ordeal with a bankrupt parent is over. Certainly, there will be some transitional growing pains and inevitable scars from the recent past, but CDC Software has a number of great IT assets, such as Ross ERP, Pivotal CRM, CDC Factory, TradeBeam, etc. The new owners are trying to get their management team together and then I assume they’ll rebuild marketing and add n Read More

TEC Industry Watch: Enterprise Software News for the Week of May 21st, 2012


SOFTWARE SELECTED, IMPLEMENTED, AND PUT TO GOOD USEHorticultural tools distribution business goes live with Sage ERP X3 Industry tags: wholesale and retail trade "The 127-year-old company A.M. Leonard, which currently operates mostly via catalog and Internet commerce, selected Sage ERP X3 to replace its aged legacy system. The Sage product was chosen mainly because of its rich functionality and

crm enterprise software initiative  Consulting Industry tags: ERP, CRM, e-commerce, professional services, distribution, light manufacturing “In addition to the launch of NetSuite SuiteCommerce, a commerce-as-a-service (CaaS) platform, the recent SuiteWorld 2012 conference was about the further affirmation of cloud computing, especially in non-manufacturing industries. Cloud is inevitably becoming mainstream, as seen by NetSuite’s growing partner ecosystem. —Principal TEC Analyst P.J. Jakovljevic Related blog post: NetSuite's Big Mome Read More

Software Test Tools Software Evaluation Report


Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.

crm enterprise software initiative  Test Tools Software Evaluation Report TEC's Software Test Tools Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information about vendor or Read More

Lean Enterprise in Complex ETO


This paper demonstrates how IFS Business Modeler and IFS Applications support the principles of developing a lean enterprise, normally associated with repetitive manufacturing, for engineer-to-order (ETO) organizations. It demonstrates how process improvements apply equally to office-based functions as they do to manufacturing, installation, and service activities.

crm enterprise software initiative  Enterprise in Complex ETO This paper demonstrates how IFS Business Modeler and IFS Applications support the principles of developing a lean enterprise, normally associated with repetitive manufacturing, for engineer-to-order (ETO) organizations. It demonstrates how process improvements apply equally to office-based functions as they do to manufacturing, installation, and service activities. Read More

Lilly Software Visualizes Its eBusiness Offering, NOW


With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.

crm enterprise software initiative  to those as basic CRM functions, the SME market should appreciate the native integration. As a result, field service can, e.g., be scheduled from within the core ERP system, which is able to display availability of field service resources and repair parts. At the beginning of 2001, Lilly introduced VISUAL Jobshop, an integrated manufacturing solution for small, entrepreneurial companies. While the company has been reaching down-market with Jobshop, it has also been attempting to expand up-market by Read More

3C Software


3C Software, founded in 1988 in Atlanta, Georgia (US), has taken a comprehensive approach to developing cost management solutions for process and complex manufacturers. Through interviews with everyone involved in cost management—from accountants to engineers to chief financial officers (CFOs)—3C software creates a solution that offers functionality that is both comparable with any accounting method and integrative with other enterprise and manufacturing systems.

crm enterprise software initiative  Software 3C Software, founded in 1988 in Atlanta, Georgia (US), has taken a comprehensive approach to developing cost management solutions for process and complex manufacturers. Through interviews with everyone involved in cost management—from accountants to engineers to chief financial officers (CFOs)—3C software creates a solution that offers functionality that is both comparable with any accounting method and integrative with other enterprise and manufacturing systems. Read More

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

crm enterprise software initiative  Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you're set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the software gods), the vendor issues a new release. With the new release come promises of new functionality, better performance, or incorporation Read More

American Software - A Tacit Avant-Garde?


Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also announced financial results for fiscal 2000.

crm enterprise software initiative  Software - A Tacit Avant-Garde? American Software - A Tacit Avant-Garde? P.J. Jakovljevic - July 24, 2000 Event Summary According to its press release on June 19, American Software announced that e-intelliprise, its fully web-based ERP solution with complete front-to-back office integration, now includes a customizable Business Intelligence Portal that provides secured role-based views of key performance indicators (KPIs). The Portal is a knowledge management system throughout the supply chain, Read More

Maximizer Software


Maximizer Software is a pioneer in contact management technology. For more than 25 years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes.

crm enterprise software initiative  years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes. Read More

Software Solutions: Outsourcing, Applications Software Competitor Analysis Report


The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more.

crm enterprise software initiative   Read More

Sugar Enterprise


Sugar Enterprise delivers CRM functionality aimed at large companies needing a tool to manage all interactions across the customer life cycle. The application includes reporting tools such as SQL reporting. Sugar Enterprise supports MySQL and Oracle databases.  

crm enterprise software initiative  Enterprise Sugar Enterprise delivers CRM functionality aimed at large companies needing a tool to manage all interactions across the customer life cycle. The application includes reporting tools such as SQL reporting. Sugar Enterprise supports MySQL and Oracle databases. Read More