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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm en la web

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » crm en la web

Web 2.0 -- "Wow!" or "So What?!"


Another buzzword (albeit not another three letter acronym [TLA]) that has slowly (or not) but surely crept into our collective mind is certainly Web 2.0. Although there have been some attempts at defining the term, such as at Wikipedia, ZDNet or TechTarget (and there are also some noble attempts of ZDNet bloggers, such as Richard MacManus or David Berlind), it is most likely that 10 different

crm en la web  ) customer relationship management (CRM) product suite (within the Salesforce.com Apex platform), and do all the experimenting before they even contact the vendor. While only time will tell how deep and successful these integrations (or partnership deals) will be - but certainly a big part of the open source and/or SaaS value-add is to have a greater ability to make these kind of connections oneself, and we expect to see more of that in the future. Hence, what is your stance towards the importance of Web Read More

War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?


Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

crm en la web  Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It? Salesforce.com: On-demand in Demand Salesforce.com (NYSE: CRM), sometimes informally referred to as SFDC, has come a long way since introducing its on-demand customer relationship management (CRM) service in February 2000. One of the keys to its success was its self-described guiding design principles for Salesforce.com''s software as a service (SaaS)—see What Is Software as a Service? ), which will be referred to as service Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

crm en la web  Forgotten) CRM and ERP Kingdoms in the Making? Late in 2003, Battery Ventures VI L.P. acquired Made2Manage Systems , a former public enterprise resource planning (ERP) software and services company for small and mid-market discrete manufacturers, for roughly $30 million (USD) cash (thereby making it private). Reaction in the market, for the most part, was a collective “so what!?” And justly so. At the time of such blockbuster mergers as PeopleSoft-JD Edwards or SSA Global-Baan (well before Oracle and Read More

These Are the Times of CRM Vindication and Validation - Part 1


Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last

crm en la web  Are the Times of CRM Vindication and Validation - Part 1 Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last decade or so. And yes, these have ranged from blatant and flamboyant Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 3


Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s customer relationship management (CRM) offering has become attractive to companies

crm en la web  affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part due to its multiple deployment options (with bidirectional migration options due to the same code base). Certainly, much more has to happen before there is Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

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Web-site Strategy for Organizations in the Corporate Services Industry


As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional marketing tools, Web-site strategy is becoming more important. Web-site strategy must focus on enhancing credibility, strengthening existing relationships, generating leads, and more. Get tips on how to create a Web-site strategy that will help you achieve these goals.

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Étude de cas : Chief passe à la vitesse supérieure avec la solution « Quote-to-Order » de Cincom


Créée en 1991, Chief est le numéro un français sur le marché des gondoles réfrigérées. Son chiffre d’affaires s’élève à 40 millions d’euros et ses produits son distribués à partir de 3 sites de production. La complexité de son offre et la spécificité des besoins de ses clients – plusieurs centaines de milliers de configurations sont possibles pour chaque unité – ont rendu nécessaire le recours à une solution de configuration d’offres personnalisées.

crm en la web  de cas : Chief passe à la vitesse supérieure avec la solution « Quote-to-Order » de Cincom Créée en 1991, Chief est le numéro un français sur le marché des gondoles réfrigérées. Son chiffre d’affaires s’élève à 40 millions d’euros et ses produits son distribués à partir de 3 sites de production. La complexité de son offre et la spécificité des besoins de ses clients – plusieurs centaines de milliers de configurations sont possibles pour chaque unité – ont rendu nécessa Read More

3Com Will Route Customers to In-house Web Design Firm


Network giant 3Com has purchased an E-business web design and consulting firm.

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Green Beacon Solutions


Green Beacon is a Gold-Certified Microsoft Partner specializing in software, services, and support for Microsoft Dynamics AX, Dynamics CRM and other leading business solutions. Our teambrings the experience of hundreds of successful client implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid and substantial return on investment. As a well-established business and technology consulting firm, we know the key to every solution deployment is an understanding of the business requirements and objectives of a business enterprise.Green Beacon helps clients by defining critical business drivers and providing business and technology consulting that enables clients to successfully implement and deploy ERP and CRM solutions. Additionally as more and more organizations require on-demand and cost-effective services in the everyday management of their business applications, Green Beacon also lends added-value to our clients through our integrated support service offering, Professional Application Management Services (PAMS). Integrated Support incorporates monitoring, implementation and consultation services for both ERP and CRM applications. We are headquartered in Boston, Massachusetts.

crm en la web  Microsoft Dynamics AX, Dynamics CRM and other leading business solutions. Our teambrings the experience of hundreds of successful client implementations, delivering on the company''s mission to guide clients to success by providing practical business solutions with a rapid and substantial return on investment. As a well-established business and technology consulting firm, we know the key to every solution deployment is an understanding of the business requirements and objectives of a business Read More

Software Selection for Organizations: Are We Becoming Too Web-biased?


Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses have reaped tremendous benefits. Still, Web-based systems may not be the answer for every business.

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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

crm en la web  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More

Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

crm en la web  CRM Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other Read More

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


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Web Application Security: How to Minimize Prevalent Risk of Attacks


Vulnerabilities in Web applications are now the largest vector of enterprise security attacks. Attacks compromising sensitive data are often the result of “cross-site scripting,” “SQL injection,” and “buffer overflow.” As many companies have discovered, these attacks will evade traditional network defenses unless you take new precautions with automated detection. Learn more in this primer to Web application security.

crm en la web   Read More