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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm en la web

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Web 2.0 -- "Wow!" or "So What?!"


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crm en la web  ) customer relationship management (CRM) product suite (within the Salesforce.com Apex platform), and do all the experimenting before they even contact the vendor. While only time will tell how deep and successful these integrations (or partnership deals) will be - but certainly a big part of the open source and/or SaaS value-add is to have a greater ability to make these kind of connections oneself, and we expect to see more of that in the future. Hence, what is your stance towards the importance of Web Read More

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Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s customer relationship management (CRM) offering has become attractive to companies

crm en la web  affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part due to its multiple deployment options (with bidirectional migration options due to the same code base). Certainly, much more has to happen before there is Read More

Are you BI Lingual or Just BI Curious?


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Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software


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