X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 crm en la web

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Evaluate Now

Documents related to » crm en la web

Web 2.0 -- "Wow!" or "So What?!"


Another buzzword (albeit not another three letter acronym [TLA]) that has slowly (or not) but surely crept into our collective mind is certainly Web 2.0. Although there have been some attempts at defining the term, such as at Wikipedia, ZDNet or TechTarget (and there are also some noble attempts of ZDNet bloggers, such as Richard MacManus or David Berlind), it is most likely that 10 different

crm en la web  ) customer relationship management (CRM) product suite (within the Salesforce.com Apex platform), and do all the experimenting before they even contact the vendor. While only time will tell how deep and successful these integrations (or partnership deals) will be - but certainly a big part of the open source and/or SaaS value-add is to have a greater ability to make these kind of connections oneself, and we expect to see more of that in the future. Hence, what is your stance towards the importance of Web Read More

Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software


One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously improving business processes, while taking an outside-in, customer-centric perspective. Think of solutions like Colosa’s ProcessMaker, Intalio, and Alfresco Software’s Activiti. In addition, while Red Hat is expected to make major announcements

crm en la web  into those ERP and CRM systems. The real answer to integration and leveraging data is in Bonitasoft’s partnership with Talend’s enterprise system bus (ESB), which makes data integration available to all types of organizations. The two vendors work closely to make sure their technologies work well together. Much of the complexity of big data has to do with data manipulation required before it goes into the data warehouse. Many customers are using BonitaSoft to pull data out of one system, manipulate Read More

These Are the Times of CRM Vindication and Validation - Part 1


Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last

crm en la web  Are the Times of CRM Vindication and Validation - Part 1 Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last decade or so. And yes, these have ranged from blatant and flamboyant Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 3


Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s customer relationship management (CRM) offering has become attractive to companies

crm en la web  affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part due to its multiple deployment options (with bidirectional migration options due to the same code base). Certainly, much more has to happen before there is Read More

War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?


Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

crm en la web  Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It? Salesforce.com: On-demand in Demand Salesforce.com (NYSE: CRM), sometimes informally referred to as SFDC, has come a long way since introducing its on-demand customer relationship management (CRM) service in February 2000. One of the keys to its success was its self-described guiding design principles for Salesforce.com''s software as a service (SaaS)—see What Is Software as a Service? ), which will be referred to as service Read More

3Com Will Route Customers to In-house Web Design Firm


Network giant 3Com has purchased an E-business web design and consulting firm.

crm en la web  marketing consultants,3crweasy96a,web design company,design firm,3crwe454g72,business software,3c17223,web page developers,designers web site,3c17220,web page designers,custom web page design,3cr17451 91,web design firms,3crwe675075 Read More

Kentico EMS: Web Content Management (WCM) Competitor Analysis Report


Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security.

crm en la web   Read More

The Cost of Employee Web Misuse


In the white paper employee web use and misuse learn how to protect yourself from the wide range of problems your company can run into.

crm en la web  cost employee misuse,cost,employee,misuse,employee misuse,cost misuse,cost employee. Read More

Web Content Management (WCM)


Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security.

crm en la web   Read More

Web Application Security: The Truth about White Box Testing versus Black Box Testing


Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the ever-growing menace of hackers and internal threats alike. So how can they protect sensitive data without exhausting internal resources, overspending the budget, or being forced to use costly manual penetration testing using external consulting firms?

crm en la web  white-box testing,black-box testing,black testing,blackbox test,blackbox testing,box testing,boxes testing,web applications testing,web load testing,web test automation,web testing software Read More

Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications


Web 2.0 technologies bring capabilities to business users that were not possible previously. But the strategic value of these capabilities depends on your organization’s business strategy. This white paper describes the business challenges addressed by new Web 2.0 technologies, and ways that organizations can incorporate them to create powerful new business models.

crm en la web  web 2.0 erp,enterprise resource planning,erp,erp application,saas erp,erp system,erp cost,erp software,erp applications,erp saas,web based erp,erp systems,web erp,web erp software,crm Read More

Enterprise Content Management: It Is More Than Just Web Content Management


Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions, others are integrating ECM with other systems, and all are focusing on key areas.

crm en la web  and customer relationship management (CRM). This is being accomplished by introducing market standards such as Java Specification Requests (JSP) 168, a portlet specification for application program interfaces (API), and 170, a content repository API. Vendors that focus on full suites include EMC/Documentum , FileNet , IBM , and Interwoven . Segmenting the Current Content Management Market There is a wide variety of vendors in the market that have content management (CM) solutions. At first, it may be Read More

6 Important Steps to Evaluating a Web Security Solution


Whether you are evaluating a Web security solution for the first time or are looking around because your current solution is less than optimum, knowing what to look for can save you money and frustration in the long run. This white paper from EdgeWave offers the key steps to evaluating a Web security solution for IT professionals, to help you size up competitve offerings and understand new approaches to basic problems of authentication and authorization, vulnerability assessment, malware protection, and Web 2.0 control.

crm en la web  email security, web security, cyber security, network security, email filter, web filter, acceptable use policy, AUP, ePolicy, advanced threats, advanced persistent threats, EdgeWave, Read More

La evolución del software y los niveles de abstracción


La abstracción es el ejercicio de comprender una serie de problemas a la vista heterogéneos y darles comprensión homogénea. Una de las principales abstracciones del mercado actual de las entidades es la administración, motivo por el cual se anunció el Microsoft Business Framework, el cual afectará el ERP clásico de las supuestas Best Practices.

crm en la web   Read More

Building a Web Application Security Program


Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security.

crm en la web   Read More