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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm en la red

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm en la red

Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software


One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously improving business processes, while taking an outside-in, customer-centric perspective. Think of solutions like Colosa’s ProcessMaker, Intalio, and Alfresco Software’s Activiti. In addition, while Red Hat is expected to make major announcements

crm en la red  into those ERP and CRM systems. The real answer to integration and leveraging data is in Bonitasoft’s partnership with Talend’s enterprise system bus (ESB), which makes data integration available to all types of organizations. The two vendors work closely to make sure their technologies work well together. Much of the complexity of big data has to do with data manipulation required before it goes into the data warehouse. Many customers are using BonitaSoft to pull data out of one system, manipulate Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

crm en la red  to bring Microsoft Dynamics CRM (formerly Microsoft CRM ) and other business applications into the services fold to combat companies such as Salesforce.com , RightNow , NetSuite , and Salesnet . However, many other larger vendors initially dismissed SaaS, application service providers (ASP), and other hosted arrangements as lightweight and unsuitable to enterprise-class customers. But they are gradually reversing course . For instance, Siebel (soon to be part of Oracle ) has already offered Siebel CRM Read More

BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 1




crm en la red  the customer relationship management (CRM) realm, as the new president , who has since gradually replaced the company’s founder and former CEO Godard Abel. The practice of installing a professional president after the entrepreneur founder has completed the first successful startup stage is not uncommon by any means. Abel’s run during the company’s first 11 years has been laudable: BigMachines is now a global company with about 300 employees, a growing customer base, estimated 2010 revenues north of Read More

Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 1


Undoubtedly, the recent major event at Epicor Software (despite concurrent unfortunate occasional and distracting shareholder power struggles, takeover bids, and CEO departures) was the launch of the next-generation Epicor 9 product suite in late 2008. Epicor hails Epicor 9 as an entirely new generation of business application that "redefines how enterprise systems are both built and used." For

crm en la red  existing principal ERP and CRM product being continually enhanced in the future) on the other hand. But the crux of the matter here is the convergence of Epicor products into a next-generation product suite, or “fusion” in Oracle’s lingo. Logically, “converge” stands for the ongoing evolution of applications to a superset product, offering the best of all Epicor solutions within one suite. The users who want to upgrade to Epicor 9 (i.e., according to the “converge” part) will be able to Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

crm en la red  only some. Microsoft Dynamics CRM too includes a workflow module that users can use to automate their business processes based on the rules, logic, and actions that they design. Microsoft has revamped the workflow functionality in Microsoft Dynamics CRM 4.0 so that it now uses the Microsoft Windows Workflow Foundation (WF) , whereas previous versions of Microsoft Dynamics CRM used their own proprietary workflow engine. The result of the revised workflow functionality is that users, administrators, and Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

crm en la red  Buyer''s Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

Winner Takes All - Siebel Ousts SalesLogix From Solomon’s Deal


Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM mid-market with the introduction of eBusiness 2000 MidMarket Edition. Solomon Software, a division of Great Plains, is another in its string of recently announced notable product alliances.

crm en la red  SalesLogix - Solomon IV CRM integration originally announced in March 2000 (See TEC News Analysis Yet Another ERP/CRM Partnership ) before it was acquired by Great Plains. Shortly after Great Plains announced that it would acquire Solomon Software, Great Plains and Solomon team members began an extensive re-evaluation of Solomon CRM strategy that would offer its channel the best short- and long-term business opportunities. It became obvious that Solomon could leverage Great Plains'' head start in Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

crm en la red  Benefits of Selecting a CRM Implementation Partner Harvest Solutions offers consulting services to help you select and implement your company''s CRM system. Throughout our many years of experience in the CRM industry we have created a methodology for designing and implementing CRM systems which leads to successful outcomes for our clients. Source: Harvest Solutions Resources Related to The Benefits of Selecting a CRM Implementation Partner : Customer Relationship Management (CRM) (Wikipedia) The Read More

Red Hat Feeds on Mobile


Red Hat announced its intent to acquire FeedHenry, an Irish enterprise mobile application platform provider, for €63.5 million (US$81.9 million) in cash. The acquisition enables Red Hat to support mobile application development in public and private cloud environments.

crm en la red  mobile app development, mobile application development, FeedHenry, Red Hat, mobile platform, mobile application platform, open source application development Read More

Red Hat Summit 2014: Open Source at the Forefront of IT


For Red Hat, the recent summit that took place in California was special in many instances. It marked the 10th anniversary of the Red Hat Summit and the celebration of a company that has for more than 20 years been a key contributor, consolidator, and promoter of open source technology in the enterprise, and is now a key player in the software and IT industry in general.

crm en la red  Red Hat, Red Hat Summit, IT, IT deployment, open source, enterprise IT, cloud, Linux, Docker, Read More

Red Hat Joins the BPM Fray


Open source solution provider Red Hat recently announced a comprehensive open source business process management (BPM) suite, Red Hat JBoss BPM Suite 6, which includes the next version of its business rules platform, JBoss BRMS 6. With JBoss BPM Suite 6, Red Hat brings a combination of BPM, business rules management (BRM), and complex event processing (CEP) technologies together in a single product offering.

crm en la red  red hat, industry watch, open source, foss, bpm, brms, polymita, drools, jboss, openshift, cep, JBoss BPM Suite, business process management Read More

Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

crm en la red  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More

Case Study: High Concrete


High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application specifically designed for its Dynamics CRM system, the company knew integrating the two systems would be easy—and provide flexible reports, quickly and accurately.

crm en la red  management (CRM) data. Its CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application specifically designed for its Dynamics CRM system, the company knew integrating the two systems would be easy—and provide flexible reports, quickly and accurately. Read More

Grupo Edebé lidera el futuro del mercado editorial con UNIT4 ekon en Cloud Computing




crm en la red  Edebé lidera el futuro del mercado editorial con UNIT4 ekon en Cloud Computing Read More

Red Hat Makes Extended PaaS Moves


Red Hat has launched a private integration platform as a service (iPaaS), consisting of two new products based on their on-premises counterparts, providing cloud-based integration and messaging services. Red Hat also launched a private PaaS offering.

crm en la red  industry watch, open source, red hat, paas, xpaas, jboss, middleware, integration, openshift, bpm, business rules management, platform as a service Read More