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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm en la red

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software


One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously improving business processes, while taking an outside-in, customer-centric perspective. Think of solutions like Colosa’s ProcessMaker, Intalio, and Alfresco Software’s Activiti. In addition, while Red Hat is expected to make major announcements

crm en la red  into those ERP and CRM systems. The real answer to integration and leveraging data is in Bonitasoft’s partnership with Talend’s enterprise system bus (ESB), which makes data integration available to all types of organizations. The two vendors work closely to make sure their technologies work well together. Much of the complexity of big data has to do with data manipulation required before it goes into the data warehouse. Many customers are using BonitaSoft to pull data out of one system, manipulate Read More

UNIT4: The (Largely) Untold Story - Part 3


Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental Europe, to attend its UK 2010 users conference. Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. The

crm en la red  the Group’s existing Salesforce.com CRM solution to give a single view of the Group’s advertising sales and subscription management data. In addition, FinancialForce Accounting will be producing invoices, creating all the accounting entries and automatically passing them into the Telegraph’s ERP, which happens to be ABW.  An additional advantage of deploying FinancialForce Accounting is that, for the first time, non-financial users of Agresso can access a 360-degree view of the financial data Read More

BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 1




crm en la red  the customer relationship management (CRM) realm, as the new president , who has since gradually replaced the company’s founder and former CEO Godard Abel. The practice of installing a professional president after the entrepreneur founder has completed the first successful startup stage is not uncommon by any means. Abel’s run during the company’s first 11 years has been laudable: BigMachines is now a global company with about 300 employees, a growing customer base, estimated 2010 revenues north of Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

crm en la red  to bring Microsoft Dynamics CRM (formerly Microsoft CRM ) and other business applications into the services fold to combat companies such as Salesforce.com , RightNow , NetSuite , and Salesnet . However, many other larger vendors initially dismissed SaaS, application service providers (ASP), and other hosted arrangements as lightweight and unsuitable to enterprise-class customers. But they are gradually reversing course . For instance, Siebel (soon to be part of Oracle ) has already offered Siebel CRM Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

crm en la red  only some. Microsoft Dynamics CRM too includes a workflow module that users can use to automate their business processes based on the rules, logic, and actions that they design. Microsoft has revamped the workflow functionality in Microsoft Dynamics CRM 4.0 so that it now uses the Microsoft Windows Workflow Foundation (WF) , whereas previous versions of Microsoft Dynamics CRM used their own proprietary workflow engine. The result of the revised workflow functionality is that users, administrators, and Read More

Symix Systems’ Slips Into Red During Its E-Commerce Transition


On April 20, Symix Systems, Inc. announced financial results for the third quarter and nine months ended March 31, 2000. The operating loss is attributed to the Company's continuing investment in its e-business operations, and the delayed rebound of the traditional enterprise systems market following the Y2K-caused slowdown.

crm en la red  for their e-business and CRM needs and leverage that information against other vendors in the selection. Read More

Estudio de caso: Polymita y la gestión de expedientes en JACIE


La corporación no lucrativa JACIE buscaba una aplicación que le permitiera agilizar el proceso de acreditación y el procesamiento de expedientes para varios centros médicos en Europa. Asimismo, requería que todos los usuarios tuvieran acceso a la comunicación y a un sistema de soporte a las decisiones. Con la ayuda de Polymita, JACIE logró, entre otros beneficios, centralizar el acceso a la información y aumentar su capacidad productiva.

crm en la red  de caso: Polymita y la gestión de expedientes en JACIE La corporación no lucrativa JACIE buscaba una aplicación que le permitiera agilizar el proceso de acreditación y el procesamiento de expedientes para varios centros médicos en Europa. Asimismo, requería que todos los usuarios tuvieran acceso a la comunicación y a un sistema de soporte a las decisiones. Con la ayuda de Polymita, JACIE logró, entre otros beneficios, centralizar el acceso a la información y aumentar su capacidad Read More

Red Hat Adds New Resource Planner to Boost Business Process Management Efficiency


Red Hat has introduced a new business resource planner as part of the new releases of Red Hat JBoss BPM Suite and Red Hat JBoss BRMS. Red Hat is looking at some sophisticated applications for the planner.

crm en la red  industry watch, business process management, brms, business rules management, red hat, jboss, complex event processing Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

crm en la red  CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Salesforce.com Foundation was created to apply the core strengths of salesforce.com to help organizations further their social mission, deepen their impact, and better the lives of those in Read More

CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

crm en la red  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More

Red Hat Makes Extended PaaS Moves


Red Hat has launched a private integration platform as a service (iPaaS), consisting of two new products based on their on-premises counterparts, providing cloud-based integration and messaging services. Red Hat also launched a private PaaS offering.

crm en la red  industry watch, open source, red hat, paas, xpaas, jboss, middleware, integration, openshift, bpm, business rules management, platform as a service Read More

Sage Fixed Assets Government Edition and Southern Hospitality-Both Popular in Slidell, La.




crm en la red  Sage Fixed Assets,fixed asset management strategy Read More

Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

crm en la red  Epiphany Infor''s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More