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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm deployment administrator


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

crm deployment administrator  you're planning a major CRM system rollout next year, that evolution has to be factored into the plans for voice integration. Just-intime planning might seem effective at first glance, but in the long term, often costs more than a methodical approach with comprehensive data gathering and information analysis. This methodical approach will yield a more resilient network design with the capacity to not only support a successful integrated voice service but also provide a growth path to support all the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm deployment administrator

Application Single-Sign On: Netegrity, Securant, or Evidian?


As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is more important than ever before.

crm deployment administrator  or customer relationship management CRM implementation. At $15 per user in volume, Evidian's product is more cost competitive than Netegrity's or Securant's, which both sell for $20 per user. With a 1,000-user implementation, IT decision makers can save $5,000 by selecting Evidian's PortalXpert over Netegrity SiteMinder or Securant ClearTrust. About The Author    Laura Taylor is the Founder and Chief Technology Officer of Relevant Technologies. Formerly, she was the the Director of Security Research at Read More

Sage ERP and CRM Portfolio Update: Clarity at Last


Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and customer relationship management (CRM) portfolios with a wealth of enhancements and by embracing the cloud. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), sheds some light on their market positioning and future direction.

crm deployment administrator  The Sage SalesLogix Cloud CRM deployment offering is built upon the Amazon Elastic Compute Cloud (EC2) infrastructure. The offering has been available to new North American customers since June 2010 for US$65 per named user per month. Current Sage SalesLogix on-premise customers who wish to migrate to the cloud can do so for US$35 per named user per month. Multi-user and multi-year discounts are also available. Sage has been expanding its CRM cloud solution to other regions. Sage SalesLogix Cloud Read More

Ramco Systems - Diversity Marshaled Through Flexibility Part 2: Market Impact


In the fiscal year 2000-01, Ramco transformed from a predominantly core ERP provider to a complete solutions company with a broader portfolio of products (e.g., ERP, EAM, HRMS, etc.) and services (e.g., network solutions, network security, modeling and simulations, etc.).

crm deployment administrator  Planning, Customer Relationship Management (CRM), and Enterprise Intelligence. The suite also includes security features and various productivity tools such as Ramco Process Architect (RPA) (a process mapping tool), an Application Configurator, Dcube (a data drill-down tool), the Workflow Engine and the Report Writer. Each of Ramco's application modules is capable of working standalone or with other Ramco module or third-party applications in many configurations, in order to meet specific business needs. Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

crm deployment administrator  Dynamics CRM, and Oracle CRM On Demand . Consona has just announced its plans to deliver all its offerings via a next-generation SaaS deployment on the Consona Cloud (using Amazon ’s Web Services infrastructure). Slated for availability in early 2010, these new deployment and pricing options will significantly reduce barriers to entry for both new and existing customers. See the company’s Web site for more about the Consona Cloud . The company now believes that the market is moving in this direction, Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

crm deployment administrator  representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution


Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution.

crm deployment administrator  Should Seek in a CRM Solution Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution. Read More

CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

crm deployment administrator  The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More

Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

crm deployment administrator  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More

Get Your Sales Team Going with Mobile CRM


As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

crm deployment administrator  Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform more of Read More

Private Cloud ERP in a Hybrid Cloud Deployment


InPrivate Cloud ERP in a Hybrid Cloud Deployment you'll find out...

crm deployment administrator  Cloud ERP in a Hybrid Cloud Deployment Private Cloud ERP in a Hybrid Cloud Deployment Many midsize companies are talking about switching to cloud-based ERP solutions. But few of them are actually making the move. If you're worried about cloud ERP security, control, and data integration issues, you might be worried for nothing. In Private Cloud ERP in a Hybrid Cloud Deployment you'll find out • how the right cloud configuration resolves security, control, and integration concerns • how to choose Read More

The High Performance Database Administrator


The combination of cross-platform environments, added database complexity, more data, and less headcount is a challenge for database administrators (DBAs) trying to maintain high database availability and performance. Discover techniques DBAs can use to streamline and automate storage, performance, and capacity management to deliver high database performance and availability—helping to ensure overall database success.

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Enterprise On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

crm deployment administrator  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

crm deployment administrator  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More

CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

crm deployment administrator  Buyer's Guide CRM Buyer's Guide If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs. With this CRM Buyer's Guide , you'll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You'll also learn about the essential CRM tools, including sales force automation Read More