-
Excerpt related to
crm customer service manager:
... The service manager has placed several requests to recruit more ...
this figure to deliver daily service to meet ... or reluctantly pushing out some customer
jobs to a ...
Published:
2010-05-06
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Abstract:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition (...)
Excerpt related to
crm customer service manager:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesL...
Published:
2004-08-05
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Excerpt related to
crm customer service manager:
... Yet, many service businesses still provide nothing more than lip service
to customer satisfaction and customer relationship management (CRM). ...
Published:
2010-04-01
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
crm customer service manager:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Excerpt related to
crm customer service manager:
... Who is the customer and do they have any special preferences or a special status? Written
succinctly, the service manager has to constantly decide “Who/does ...
Published:
2010-04-13
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
crm customer service manager:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
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Excerpt related to
crm customer service manager:
... If the manager does not re-optimize the schedule ... and delays: The
geographic nature of field service means that ... The customer is not home:
The perennial problem ...
Published:
2010-04-21
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Abstract:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
Excerpt related to
crm customer service manager:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
Published:
2003-04-01
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Excerpt related to
crm customer service manager:
... more adaptive BPM-enabled applications via the former Onyx Process Manager in 2005 ...
Past CRM initiatives that focused on sales, customer service, or marketing
...
Published:
2010-02-10
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Excerpt related to
crm customer service manager:
... For example, a manager can view current and ... to round out its social
customer service offering, NetSuite ... with InsideView to “socialize”
its CRM and ERP ...
Published:
2010-01-22
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Abstract:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Excerpt related to
crm customer service manager:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Published:
2002-08-15
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
crm customer service manager:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
crm customer service manager:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Excerpt related to
crm customer service manager:
... We’ve all had bad experiences with customer service yet we still expect
them to be great each time we call. I’m not saying that ...
Published:
2010-08-03
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Excerpt related to
crm customer service manager:
... CRM Evaluation Center, you can compare CRM products from customer
service, analytics, or any other functionality that is important to a manufacturing company. ...
Published:
2009-09-15
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Excerpt related to
crm customer service manager:
... Service agents can use embedded analytics based on customer purchase
history ... conclude this series with analysis of the remaining four CRM strategies. ...
Published:
2010-02-04
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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
crm customer service manager:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
crm customer service manager:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
-
Excerpt related to
crm customer service manager:
... Mobile CRM helps businesses and their sales force improve its customer
service; it provides greater visibility to real-time data, and helps to shorten the ...
Published:
2008-12-09
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
crm customer service manager:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04