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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm common business applications

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm common business applications

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

crm common business applications  functional features. The MS CRM product''s functionality includes basic contact management (interaction and opportunity) as part of Sales Force Automation (SFA), simple e-mail based marketing campaign tools, and call management (customer service ticket queues) with a basic customer service knowledge base, content authoring and approval workflow. These features are what the targeted customers likely need at this stage. An affordable, no-frills out-of-the-box application with minimal implementation risk and Read More

Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm common business applications  and reporting (includes Web-based CRM) Navigator will perform SAP Business One customizations, but generally its implementations involve off the shelf modules configured by industry. The company offers modules that can be used with SAP Business One, and targets existing SAP customers as well as new customers. The extended functionality provided by Navigator allows it to address the needs of companies that do more than distribution and light manufacturing (the sweet spot of SAP Business One). From a Read More

Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

crm common business applications  Business Processes Tools | CRM Common Business Processes | CRM Core Business Processes | CRM Financial Business Processes | CRM Implementing Business Processes | CRM Key Business Processes | CRM Major Business Processes | CRM Managing Business Processes | CRM Manufacturing Business Processes | CRM Marketing Business Processes | CRM New Business Processes | CRM Online Business Process | CRM Operational Business Processes | CRM Optimize Business Processes | CRM Sales Business Process | CRM Simple Business Read More

PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems


On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.

crm common business applications  internally developed or acquired CRM modules. Nonetheless, we expect the usual painstaking effort associated with merging two large companies. The mitigating factor, however, is the fact that PeopleSoft and Vantive had a marketing and development partnership. The technical problems are likely to arise with the future integration of the two products into a common interface and code base, which, we believe, PeopleSoft will have to undertake in order to continue to compete with the other top ERP vendors in Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

crm common business applications  industry - are facing CRM issues that can be traced to a common source: ineffective business processes involving human communi cation. Performance problems are particularly acute in complex, global organizations in which knowledge and responsibility are widely distributed and in which staffers are highly mobile. Difficulties with processes persist because of latency in accomplishing tasks, inability to locate the right skills to address an issue, and delayed execution of transactions in business Read More

The Business Value of Enterprise Business Intelligence


While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and influence the behavior of their customers, but to plan, evaluate and monitor their supply chains. The ultimate goal: to drive performance improvements across their businesses. This paper focuses on the influence of Enterprise BI on manufacturing and distribution organizations.

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TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

crm common business applications  2015 Certification Report Zavanti CRM Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project. Zavanti''s front-end CRM system is an adaptation of Microsoft Read More

ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

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W4 BUSINESS FIRST 8.5 for Business Process Management Certification Report


W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Business Services and Consulting


There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client's activities). Of course, these two different types of activities can be combined into one, depending on the client's requirements.

However, the line between the two types is sometimes blurry. For instance, a company may provide shipping logistics services for a client (or for the client's clients), in the sense that it handles the shipping of goods for the client; but it can also provide consulting services (or extend its own logistics services) to help the client improve the transportation system already in place.

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Most Overlooked Features when Buying a Business Phone System


When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features.

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Business Community Management: Powering On-demand, Profitable Business Communities


Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help.

crm common business applications   Read More

Top 10 Must-have Business Phone Features


Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible.

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Navigator Business Solutions, Inc.


Navigator Business Solutions is a leading provider of enterprise (ERP) business management software solutions for companies in North America. Navigator sells, implements, supports and develops for SAP ByDesign and SAP Business One, and provides Project Management and Technical Consulting services. Navigator is a performance-driven, performance-motivated, performance-rewarding company. Navigator has 600+ direct customers and 15+ sales and support offices nationwide.   Navigator's vision is to be a trusted partner, making every customer a best-run business.  Navigator is the #1 partner for SAP Business ByDesign globally and a top SAP Business One partner in North America.

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