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Documents related to » crm business processes reengineering


ITIL—Living Processes
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

CRM BUSINESS PROCESSES REENGINEERING: ITIL—Living Processes ITIL—Living Processes Source: Implement Consulting Group Document Type: Case Study Description: The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and
1/28/2011 3:22:00 PM

Business Objects Objects Again
In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.

CRM BUSINESS PROCESSES REENGINEERING: Business Objects Objects Again Business Objects Objects Again M. Reed - May 30, 2000 Read Comments M. Reed - May 30, 2000 Event Summary Software developer Cognos Inc. said on May 9 that it will fight vigorously a patent infringement lawsuit filed by arch-rival Business Objects SA, a suit that it says is without merit. Ottawa-based Cognos, one of the largest vendors of business intelligence software used to access and analyze corporate data, said the patent is invalid and unenforceable . I don t
5/30/2000

Case Study: SAP Business One Making The Difference For Source 1 Enterprises
Case Study: SAP Business One Making the Difference for Source 1 Enterprises. Papers and Other Software Dynamic System to Use In Your Dynamic System Related To SAP Business One and Source 1 Enterprises For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and current deal sheet promotions. Reporting and alert systems were also needed, to collect potential revenue based on standard vendor terms, in conjunction with the latest promotions. For a solution, the supplier turned to SAP Business One.

CRM BUSINESS PROCESSES REENGINEERING: Case Study: SAP Business One Making The Difference For Source 1 Enterprises Case Study: SAP Business One Making The Difference For Source 1 Enterprises Source: Vision33 Document Type: Case Study Description: For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and current deal sheet promotions. Reporting and alert systems were also needed, to collect potential revenue based on standard vendor terms, in
11/30/2006 2:35:00 PM

What Size Is Your Business, Really? » The TEC Blog
Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog

CRM BUSINESS PROCESSES REENGINEERING: business size, ERP, large business, medium business, selection, small business, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-02-2011

ERP Modules for Different Business Types
Enterprise resource planning (ERP) is a mature segment of the software market. Most features are standard across solutions, and you can expect vendors to offer software for managing financials, supply chain and inventory, human resources (HR), and business intelligence (BI). Some vendors also offer specialized modules for vertical industries. Use this checklist to find the ERP modules that are right for your organization.

CRM BUSINESS PROCESSES REENGINEERING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/22/2011 2:36:00 PM

Why Are You Afraid of (Re) Defining Business Processes? » The TEC Blog
Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog

CRM BUSINESS PROCESSES REENGINEERING: accountability, business processes, risk, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-02-2010

The Anatomy of Retail Sourcing Processes
The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery, product quality, and regulatory compliance.

CRM BUSINESS PROCESSES REENGINEERING: The Anatomy of Retail Sourcing Processes The Anatomy of Retail Sourcing Processes P.J. Jakovljevic - August 15, 2007 Read Comments The potential benefits of global sourcing and supplier management that have been discussed for retailers in this series so far are not that easily achieved across the board. To recap, these benefits can be seen both at the top line and at the bottom line. At the top line, benefits include growth of private label business, faster time-to-market, better product availability and
8/15/2007

Business Intelligence Success, Lessons Learned
Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on on-line analytical processing (OLAP) states that BI usually pays off over 60 percent of the time , explains where the value is found, and describes what’s required to get the pay off.

CRM BUSINESS PROCESSES REENGINEERING: Business Intelligence Success, Lessons Learned Business Intelligence Success, Lessons Learned Olin Thompson - October 9, 2004 Read Comments Business Intelligence Benefits Are Real An extensive 269 pages industry report, OLAP 3 that was published in November 2003 by Nigel Pendse explains that BI benefits are very real. While the report covers many aspects of OLAP and BI, we will focus on business benefits and overcoming the obstacles of achieving those benefits. According to the report, approximately 19
10/9/2004

The Business Value of Pervasive BI
To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational visibility—and strategically for more forward-looking analysis. But you also need to ensure the use of BI is pervasive across the enterprise. Get insight into three discrete datasets that can help you examine the value of pervasive BI and drive business improvement.

CRM BUSINESS PROCESSES REENGINEERING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/25/2009 3:41:00 PM

Business Process Modeling (BPM) Express
TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project.

CRM BUSINESS PROCESSES REENGINEERING: Business Process Modeling (BPM) Express Business Process Modeling (BPM) Express Source: Technology Evaluation Centers Document Type: Brochure Description: TEC’s BPM Express projects include a modified business process modeling (BPM) exercise that supports an accelerated evaluation and selection project. Business Process Modeling (BPM) Express style= border-width:0px; />   comments powered by Disqus Source: Technology Evaluation Centers Learn more about Technology Evaluation Centers Readers who
10/26/2009 3:36:00 PM

Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.

CRM BUSINESS PROCESSES REENGINEERING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/30/2010 3:58:00 PM


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