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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm business processes redefined

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm business processes redefined

Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

crm business processes redefined  Streamline Business Processes | CRM Business Processes | CRM Automating Business Processes | CRM Business Development Processes | CRM Business Intelligence Process | CRM Business Planning Process | CRM Business Process Analysis | CRM Business Process Architecture | CRM Business Process Automation | CRM Business Process Change | CRM Business Process Data | CRM Business Process Definition | CRM Business Process Development | CRM Business Process Engineering | CRM Business Process Flow | CRM Business Read More

Remedy Corporation: Poised for a Comeback?


Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.

crm business processes redefined  than just the traditional CRM conventions. Membership in the Personalization Consortium would be a good step. Also, while Remedy does have its share of dot-com customers, they are not primarily technology drivers. The current customers will help Remedy stay abreast of emerging business requirements, but the company should also court some companies using bleeding edge technologies. These companies are going to remain the drivers of technologies in many of Remedy''s areas, because they have the clearest visi Read More

Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

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Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 3: E-Business and Mid-Market Shakeout


This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets. It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to plant level for more efficient two-way interaction and support. It also discusses how consolidation, mergers and acquisitions among ERP vendors is expected to intensify.

crm business processes redefined  spanning procurement, SCM, and CRM. ERP vendors are actively pursuing strategic relationships with e-commerce vendors, industry groups, and trading exchanges. Trading exchanges , such as eSteel.com, Elemica, or ecFood.com, are typically organized by industry and serve as intermediaries, connecting suppliers and buyers in one database. They often list and rate products, helping companies find compatible business partners. Companies can use these marketplaces to negotiate prices, trade online, and perform b Read More

The ERP Market 2001 And Beyond - Part 4: Market Predictions


ERP will be redefined as a platform for enabling e-business globally. Originally focused on automating internal processes of an enterprise, ERP systems will include customer and supplier-centric processes as well. The conclusive evidence of this redefinition is the move of all major ERP players into CRM and SCM applications.

crm business processes redefined  major ERP players into CRM and SCM applications. ERP software suites will become universal business applications that will encompass front-office, business intelligence, and e-commerce/supply chain management, and ERP acronym will no longer be sufficient to cover it, so we would like to suggest new acronyms - iERP , meaning inter-enterprise resource planning and/or cRP , meaning collaborative resources planning. ERP vendors have been taking ever-bigger slices of SCM and CRM pies. SAP and its peer Tier 1 E Read More

BUSINESS FIRST: Business Process Management (BPM) Competitor Analysis Report


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

crm business processes redefined  FIRST: Business Process Management (BPM) Competitor Analysis Report Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases. Read More

The New Business of Business Leaders: Talent Management


In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful.

crm business processes redefined  New Business of Business Leaders: Talent Management In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More
Oco, Inc

Oco On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

crm business processes redefined  On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More

Zoho Advances Its CRM Solution with Zoho CRM Document Library


Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document

crm business processes redefined  Advances Its CRM Solution with Zoho CRM Document Library Zoho has announced the Zoho CRM Document Library —an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document Library ensures correct document versioning and allows users Read More

IBM Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

crm business processes redefined  Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More

UNIT4 Business World


UNIT4 Business World, a role-based, Web services, and service-oriented architecture (SOA) solution, includes financial management, procurement management, human resources (HR) and payroll, project costing and billing, reporting and analytics, and business process automation solutions. The solution provides tight coupling of data management (information warehouse), process modeling (business processes), and information delivery (reporting and analytics), which means that changes made to an organization’s data or business processes are reflected throughout the solution.

crm business processes redefined  Business World UNIT4 Business World, a role-based, Web services, and service-oriented architecture (SOA) solution, includes financial management, procurement management, human resources (HR) and payroll, project costing and billing, reporting and analytics, and business process automation solutions. The solution provides tight coupling of data management (information warehouse), process modeling (business processes), and information delivery (reporting and analytics), which means that changes made to Read More

Driving SMB Efficiency with Business Intelligence


In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in check to maintain healthy margins. Many small to medium businesses (SMBs) are investing in business intelligence (BI) solutions to assist with this effort. Find out what tools are necessary to provide BI and how a suite of BI tools can help SMBs improve efficiency.

crm business processes redefined  SMB Efficiency with Business Intelligence In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in check to maintain healthy margins. Many small to medium businesses (SMBs) are investing in business intelligence (BI) solutions to assist with this effort. Find out what tools are necessary to provide BI and how a suite of BI tools can help SMBs improve efficiency. Read More

Orchestrate Your Business with Integrated Business Planning


Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

crm business processes redefined  Your Business with Integrated Business Planning If you haven''t heard of integrated business planning (IBP), you''re not alone—the terminology is relatively new. But it relates to a familiar objective: achieving more integrated, more accurate, and more effective planning across the entire organization. With IBP, planning from sales, manufacturing, logistics, marketing, and human resources (HR) is highly coordinated. Each department''s plan becomes closely coupled to all the others, with a tight Read More

SaaS Realities: Business Benefits for Small and Midsize Business


Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for enterprise resource planning (ERP) solutions, especially for small and midsized businesses. Learn how a fully integrated SaaS solution can help you improve your business operations, as well as better meet the challenges of growth, competition, and regulatory compliance.

crm business processes redefined  Realities: Business Benefits for Small and Midsize Business Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for enterprise resource planning (ERP) solutions, especially for small and midsized businesses. Learn how a fully integrated SaaS solution can help you improve your business operations, as well as better meet the challenges of growth, competition, and regulatory compliance. Read More

The Business Value of Business Intelligence


Now that technical aspects of delivering information to the business intelligence (BI) user community are understood, BI vendors are focused on market expansion through key initiatives, including advocating ‘BI for the masses.’ However promising expanded BI use may be, a careful and balanced discussion of the specific business and technical preconditions for capturing the business value of BI investments is needed.

crm business processes redefined  Business Value of Business Intelligence Now that technical aspects of delivering information to the business intelligence (BI) user community are understood, BI vendors are focused on market expansion through key initiatives, including advocating ‘BI for the masses.’ However promising expanded BI use may be, a careful and balanced discussion of the specific business and technical preconditions for capturing the business value of BI investments is needed. Read More