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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm business process utility

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

crm business process utility  Streamline Business Processes | CRM Business Processes | CRM Automating Business Processes | CRM Business Development Processes | CRM Business Intelligence Process | CRM Business Planning Process | CRM Business Process Analysis | CRM Business Process Architecture | CRM Business Process Automation | CRM Business Process Change | CRM Business Process Data | CRM Business Process Definition | CRM Business Process Development | CRM Business Process Engineering | CRM Business Process Flow | CRM Business Read More

What's Really Driving Business Intelligence?


Typical explanations given for increased spending in business intelligence include, meeting government regulations, managing information overload, tracking corporate goals, and improving competitive response. However, a deeper drive for BI stems from the need to quantify the intangibles that underlie the market value of a business.

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Running and Optimizing the Business of IT: The SAP Best-practices Approach


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crm business process utility  Resources Information System | CRM Change Management | Customer Information Systems | Data Change Management | Department Information Systems | Development Change Management | Development Management | Employee Benefits Management | Employee Development | Employee Information Systems | Employee Retention | Employee Self Service | Enterprise Information Systems | Global Benefits Management | HCM | HCM Human Capital Management | HCM Application | HCM Company | HCM Data | HCM Development | HCM HR | HCM Read More

Continuous Data Quality Management: The Cornerstone of Zero-Latency Business Analytics


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The Business Need for CRM for Large and Medium Sized Enterprises


The software for business market developed in response to large organizations’ need to manage their assets and main activities. Be it customer relationship management (CRM), human capital management (HCM), or enterprise resource planning (ERP), initially only large enterprises were able to commission and acquire such products. But as with anything else that grows successfully in our global economy

crm business process utility  As mentioned above, several CRM vendors have taken into account the current business need for CRM solutions specifically for larger enterprises and extended their products to include such functionality. Social business platforms are such an extension. These platforms attempt to modify enterprises’ internal processes to improve customer relations. In addition, they offer support for online customer communities as well as the means to monitor online clients’ hangouts. Social business platforms allow Read More

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This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

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crm business process utility  New Business of Business Leaders: Talent Management In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More

The New Business of Business Leaders: Hiring and Onboarding


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crm business process utility  New Business of Business Leaders: Hiring and Onboarding This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave. Read More

ROI Case Study: IBM Business Analytics - Cincinnati Zoo


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crm business process utility  Case Study: IBM Business Analytics - Cincinnati Zoo This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees. Read More

Bizagi BPM Suite 9.1 Business Process Management Product Certification Report


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crm business process utility  BPM Suite 9.1 Business Process Management Product Certification Report Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC''s BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for this BPM product''s highlights, competitive analysis, product analysis, and in-depth BPM analyst Read More

Business Process Analysis versus Business Process Management


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crm business process utility  Process Analysis versus Business Process Management Talking to end users reveals that there is confusion in the market regarding business process analysis (BPA) and business process management (BPM) suites. Vendors use the term BPM in a very broad way, but what are really the differences between BPA and BPM, and where does BPM come from? BPM in the Early Stages In the 1980s, organizations used business process redesign (BPR) to improve productivity, quality of service, and cost effectiveness by Read More

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Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report


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crm business process utility  CRM : CRM for Financial and Insurance Markets Competitor Analysis Report This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. Read More

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This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

crm business process utility  Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation Introduction In Part One of this series, we discussed Product Life Cycle Management as a proven concept in the discrete industries and as a growing concept in process. In this part, we explore the business motivations for PLM in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the Read More