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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm business process improvement software

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Two


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crm business process improvement software  a specific need (SCM, CRM, ERP, etc.) do most of the things on the list. But every business has a few essential requirements that do not appear in some or most products, and these requirements are vital to your success, and are thus non-negotiable. These are your fatal flaws. The business does not have flaws; the software packages have flaws relative to your specific needs. The fatal flaws are most often found in application areas but can also appear in technology areas, but a more common source for Read More

The Wizardry of Business Process Management: Part 5


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crm business process improvement software  and customer relationship management (CRM ) customers gladly talk about their typical results as follows: Revenue growth – an average 25 percent increase in cross-selling  and up-selling ; customer acquisition up 15 to 30 percent; a 50 percent decrease in application abandonment; and time-to-market (TTM ) cut by 18 percent; Service excellence – on average US$8 million in lost profit margins recovered; a five point customer retention  increase; a 30 percent increase in one-touch problem resolution; Read More

CRM ROI: Creating a Business Case


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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


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Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


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The Complete Buyer's Guide for Payroll Software


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A Software-as-a-service Primer for Independent Software Vendors


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Rishabh Software


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Software AG


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