-
Abstract:
The need for quick responses to changing business environments has resulted in the growth of business process management
(BPM). Thus, BPM vendors are embarking on merger and acquisition strategies to meet the functional requirements of businesses. (...)
Excerpt related to
crm business process architecture:
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM).
Thus, BPM vendors ...
Published:
2006-05-29
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Abstract:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise
application integration (EAI). (...)
Excerpt related to
crm business process architecture:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quick...
Published:
2005-12-08
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Abstract:
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus
old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process
will work. One always has to start from somewhere, and t (...)
Excerpt related to
crm business process architecture:
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus
old fashioned. However, ...
Published:
2003-10-28
-
Excerpt related to
crm business process architecture:
... An advanced multi-tenant architecture that supports ... Advanced business
process automation (BPA) based on Microsoft ... presence indicators within the CRM
application ...
Published:
2008-01-28
-
Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
crm business process architecture:
... In fact, with the advent of new enterprise suites such as CRM, SCM, PLM and ...
The architecture will need to provide business process integration, application
...
Published:
2003-02-27
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Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
crm business process architecture:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10
-
Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
crm business process architecture:
... In fact, with the advent of new enterprise suites such as CRM, SCM, PLM and ...
The architecture will need to provide business process integration, application
...
Published:
2003-02-27
-
Abstract:
Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer
the challenge of this new reality, vendors now offer enterprise resource planning systems with far more features and functionality
than ever before. But how can an organization choose (...)
Excerpt related to
crm business process architecture:
Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer
the challenge of this ne...
Published:
2009-08-14
-
Abstract:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Once companies get IFS in-house and get to touch and feel it - to really understand its user interface and
ease of use advantages over many of its rivals - it oft (...)
Excerpt related to
crm business process architecture:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Onc...
Published:
2001-10-24
-
Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
crm business process architecture:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
-
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
crm business process architecture:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
-
Abstract:
Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge.
Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a
systematic approach to information security. (...)
Excerpt related to
crm business process architecture:
... additional toolkits, Secure ERP and CRM Solutions make it ... the parties
involved in a business process transaction and ... PKI Architecture
The architecture of a PKI ...
Published:
2003-12-24
-
Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
crm business process architecture:
... However, with respect to more "extrovert" applications like SCM and CRM, it
is important ... The architecture will need to provide business process
modeling and ...
Published:
2004-05-18
-
Abstract:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Excerpt related to
crm business process architecture:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Published:
2003-10-27
-
Abstract:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal
Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have
been the enormous costs of integration and the gen (...)
Excerpt related to
crm business process architecture:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of
its Universal Application Netw...
Published:
2002-05-13
-
Abstract:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
Excerpt related to
crm business process architecture:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
Published:
2011-05-13
-
Abstract:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future,
its direct competitors are far from feeling (...)
Excerpt related to
crm business process architecture:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Stree...
Published:
2001-06-26
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
crm business process architecture:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
With so much frenzy surrounding e-business and CRM applications, ERP may be a far cry from its halcyon days. However, ERP
implementation skills are still in demand, particularly as a foundation and a facilitator to other sexier applications. (...)
Excerpt related to
crm business process architecture:
With so much frenzy surrounding e-business and CRM applications, ERP may be a far cry from its halcyon days. However, ERP
implementation skills ar...
Published:
2001-02-02
-
Abstract:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other. (...)
Excerpt related to
crm business process architecture:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.
Published:
2000-01-03