Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization, enterprise information integration, and corporate performance management are among the proposed solutions, but do they really deliver real time information?
crm benefits real time
or address BAM or CRM needs. In other words, CPM maps a structured set of data against predefined reports, alerts, dashboards, analysis tools, key performance indicators (KPI), etc., to monitor and improve business processes based on upfront and established corporate strategic objectives. Furthermore, CPM creates a closed-loop process, starting with developing high-level corporate goals and predefined KPIs. It then measures actual results against the KPIs representing the comparison in a balanced