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Software Functionality Revealed in Detail
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 crm applications as crm solution


Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

crm applications as crm solution  for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the story is enterprise resource planning (ERP) vendor

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


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crm applications as crm solution  Salesforce suite of on-demand CRM applications is redefining success for sales force automation, customer service and support, marketing automation, and partner relationship management. To try on-demand CRM free for 30 days, go to: www.salesforce.com/freetrial . For More Information Contact your account executive to learn how we can help you accelerate your CRM success. Searches related to 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative : 24 Hour Fitness Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

crm applications as crm solution  of these expensive onpremise CRM applications ultimately doomed these projects to failure. For the most companies, these platforms were expensive, and not worth the consideration. Times have changed on both fronts. The hosted ASP model offers businesses any number of powerful, affordable CRM applications delivered over the Internet. However, few of these hosted CRM applications embrace the benefits of true Workflow in their application architecture. This paper is dedicated to the premise that Hosted Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

crm applications as crm solution  (in Part I), Agresso CRM will be the first BLINC ERP Solution Plug-In, whereby the similar Agresso Talent Management and Agresso RISK Management add-on's are slated for 2008. The above-mentioned Agresso VITA architecture also implies a Living Architecture”, for having supported multiple generations of technologies: from mainframe, via client/server and Web Services to service oriented architecture (SOA). However, Agresso offers SOA-based deployments of disparate applications with one caveat: if Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


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crm applications as crm solution  business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools such as business applications are necessary for the vast majority of CRM initiatives, but you don't start building a house by conducting a search for tools. You begin by developing a vision of what you want your house to look like. The CRM vision should consist of a clear, well constructed model of how the company would like Read More

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

crm applications as crm solution  professionals would argue that CRM embraces an integrated set of applications (referred to as a suite of products if sourced from one vendor) that address the functional needs of sales, marketing, customer service, help desk, and field service. Applications are linked to a database that contains all the interactions with prospects and customers. The database is integrated with an analytics tool that can be used for report generation and the identification of patterns in customer behavior that are not Read More

Top CRM for Financial Services


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crm applications as crm solution  CRM for Financial Services Top CRM for Financial Services How do you handle the relentless pressure to produce results amid rabid competition and increased regulatory requirements? These are challenging times for financial services companies . One response within the financial services industry has been to beef up customer relationship management (CRM) processes. If your company is considering new CRM technology, finding the right system or upgrade can be a difficult task. To make your search easier, Read More

Big ERP vs. Tier 2 ERP - Is the Gap in Functionality as Big as it Appears?


Recently, we have witnessed Infor’s aggressive advertising campaign against its bigger rivals that are conjointly called “Big ERP,” where it is blaming them for inflexibility, neglecting customers’ interests, and charging enormous amounts of money for their software and service. As an alternative, Infor and its competitors offer a variety of tier 2 systems that can supposedly satisfy rigorous

crm applications as crm solution  ERP vs. Tier 2 ERP - Is the Gap in Functionality as Big as it Appears? Recently, we have witnessed Infor’s aggressive advertising campaign against its bigger rivals that are conjointly called “Big ERP,” where it is blaming them for inflexibility, neglecting customers’ interests, and charging enormous amounts of money for their software and service. As an alternative, Infor and its competitors offer a variety of tier 2 systems that can supposedly satisfy rigorous business’ requirements and, at Read More

Continuous Testing of Production Web Applications


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crm applications as crm solution  Testing of Production Web Applications Is your information security system staying on top of the 400 new threats that appear monthly? Securing your Web applications is not a one-time event, but a continuous process of testing and re-testing for new vulnerabilities, especially when vital data is in development or production. Learn how a Web application security optimization process can help you perform effective continuous assessments of your system. Read More

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crm applications as crm solution  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More

Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM




crm applications as crm solution  Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM Read More

eCLIPse, Encryption Security Solution


eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Standards (NIST) "FIPS 140-2 Level 3."

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crm applications as crm solution  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More