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MCI WorldCom and Critical Path Power into Outsourced Messaging
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50

critical service  Initially MCI WorldCom and Critical Path will be offering the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50/user/month, IMAP4 service starting at $5.50/user/month and a Microsoft Exchange collaborative service starting at $12 per user, per month with 20MB of disk space. Outsourced, or managed e-mail is the next logical progression within the messaging industry. This is primarily due to the increasing costs of internal support and associated Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » critical service


Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

critical service  IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. Clearly, with such knowledge, the financial institution is able to take the necessary steps to reduce risk exposure and Read More...
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

critical service  human element is the critical factor. Best practice at the process level should be identified and consistently applied. Problem resolution should be standardized through hands-on' experience, achieved during support analyst training through Role-playing Reviewing and analyzing real-time and recorded problem resolution by competent analysts On desk' experience, supported by mentoring program Tools that support a consistent process, prompts, links, etc. Who knows—maybe technology will once again change Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

critical service  make up your mission critical applications. Effective IT governance that defines and enforces the rules and policies for managing, securing, and using services is essential. As well as ensuring simplicity, interoperability, and scalability based on open standards, effective governance will also reduce the likelihood of issues in the future. But, even with good IT governance, for SOA to be truly successful, a commitment by the enterprise (i.e. senior business leadership) to operate more efficiently and Read More...
Critical Path and NETIAN Strike Strategic Messaging Alliance
NETIAN, South Korea’s largest ISP has selected Critical Path’s Inscribe messaging service to meet the demands of South Korea’s explosive e-mail growth. Critical

critical service  largest ISP has selected Critical Path's Inscribe messaging service to meet the demands of South Korea's explosive e-mail growth. Critical Path's Inscribe messaging solution includes e-mail, instant messaging, a homepage builder or HTML editor and bulletin boards. User Recommendations Critical Path has established itself as a leader within the Internet messaging community, having struck alliances across the globe from MCI WorldCom to NETIAN in addition to improving its data centers to the highest point Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

critical service  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

critical service  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resourc Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

critical service  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

critical service  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

critical service  taking over if a critical mass of customers is reached). Also, fewer IT resources are required, since setup, administration, and upgrades are part of the service. A monthly subscription fee allows companies to access SPO and related services over the Internet, and leverage all of SPO's features and functionality without the added investment in IT infrastructure. But, the MCA SPO On-Demand pricing is still not necessarily uniform across-the-board, but rather emulates the on-premise model, where each Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

critical service  This should be a critical component of your change management strategy. tie it all together Develop a growth strategy that encompasses all your current process automation needs as well as projected future needs. Make sure to select a vendor that is flexible in offering holistic solutions for communications, compensation, benefits and performance management.   About the Author Bonnie Clark is a Business Development Associate with CTI, the developer of cfactor software solutions. About cfactor and CTI Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

critical service  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

critical service  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

critical service  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...

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