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Abstract:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss
some practical steps for actually performing business process analysis and fostering change in your company. (...)
Excerpt related to
cpr:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some
practical steps for ...
Published:
2001-08-23
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Abstract:
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring
in technology, your CRM (or any IT) efforts are doomed to fail. (...)
Excerpt related to
cpr:
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring
in technology, your ...
Published:
2001-08-21
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
cpr:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this
technology going? What does it mean now? (...)
Excerpt related to
cpr:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now...
Published:
2005-05-17
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Abstract:
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology
experts say the demand for enterprise resource planning professionals is almost as hot. (...)
Excerpt related to
cpr:
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology
experts say the demand...
Published:
2000-04-19
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
cpr:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
There is nothing new in the fact that software partnerships do not last long. While Commerce One would face serious consequences
if there were a breakup with SAP, the bigger and better party would not be unscathed either. The partners may, therefore,
stay together, for the children's sake. (...)
Excerpt related to
cpr:
There is nothing new in the fact that software partnerships do not last long. While Commerce One would face serious consequences
if there were a b...
Published:
2002-01-30
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Abstract:
Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc.,
to provide a full-range of automated e-commerce systems. Moai’s Dynamic Commerce Markup Language (DCML) is an XML-standard
compliant language for dynamic commerce markets, and co (...)
Excerpt related to
cpr:
Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc.,
to provide a full-rang...
Published:
2000-05-11
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Abstract:
All the recent management trends from Continuous Improvement to Business Process Re-engineering have had the same issue we
see with E-Business. They have enterprise-wide implications and tend to become part of the corporate department that started
the initiative. This article recommends a more strategi (...)
Excerpt related to
cpr:
Should E-Business Be Inside or Outside of IT? William Friend - July 5, 2003. Comments: 0. Read Comments Editor's note:
I have tried ...
Published:
2003-07-05
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Abstract:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other. (...)
Excerpt related to
cpr:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.
Published:
2000-01-03
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Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
cpr:
What's Wrong With Application Software? Business Processes Cross Application Boundaries. Jim Brown - February 27, 2003.
Comments: 0. Read Comments Introduction. ...
Published:
2003-02-27
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Abstract:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Excerpt related to
cpr:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Published:
2000-10-06
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Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
cpr:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
cpr:
User-Focused Design Principles Shape the Customer Experience. Michael Ryan - January 18, 2002. Comments: 0. Read Comments
Introduction. ...
Published:
2002-01-18
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
cpr:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology
is available to offer on demand manufacturing enterprise resource management to the marketplace. (...)
Excerpt related to
cpr:
Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology
is available to...
Published:
2007-01-17
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
cpr:
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two:
Business Process Modeling. ...
Published:
2004-05-18
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Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
cpr:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10