-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr survey success:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr survey success:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn
the whys, wheres, and whos of the business process (workflows) rather than hows of the software screens. (...)
Excerpt related to
cpr survey success:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the
whys, wheres, and who...
Published:
2002-07-09
-
Abstract:
ERP systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the whys,
wheres and whos of the business process (workflows) rather than hows of the software screens. (...)
Excerpt related to
cpr survey success:
ERP systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the whys,
wheres and whos of the...
Published:
2001-08-29
-
Abstract:
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively
new and implementation costs are steep, raising several concerns. For most companies, a wait-and-see approach is likely the
best course of action for now. (...)
Excerpt related to
cpr survey success:
... tools, companies have the opportunity to survey the technology ...
are important to the eventual success of SOA ... and have someone on staff proficient in
CPR—that is ...
Published:
2007-01-08
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
cpr survey success:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
cpr survey success:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully
integrated (so that, for example a mobile sales rep can see the live inventory data for order promising), and unless users
can seamlessly move from one module to another, we are not ta (...)
Excerpt related to
cpr survey success:
Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated
(so that, for ...
Published:
2004-04-06
-
Abstract:
Successful e-businesses of the future will be those who treat e-business as the collection of processes, which allow multiple
companies to work cooperatively and collaboratively to produce a seemingly seamless integration of businesses operating as
a virtually vertical enterprise. And with this integrati (...)
Excerpt related to
cpr survey success:
Successful e-businesses of the future will be those who treat e-business as the collection of processes, which allow multiple
companies to work co...
Published:
2004-04-15
-
Abstract:
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight
is being refocused on the audit function. However, by waiting until systems are live and in production before applying an
audit regimen, you may miss an excellent opportunity to establ (...)
Excerpt related to
cpr survey success:
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is
being refocused on the...
Published:
2003-10-20