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CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT

cpr service success  Part 1: A Primer CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer R. Garland - August 21, 2001 Introduction  All management and technology paradigms seem to come and go. Some make hay in the sun and retire in the shade, and some live on in other forms. On the technology side, we've had mainframe/dumb terminal computing give way to client/server computing, and now, in a back to the future way but with more color, to web-browser-based computing. On the management side, we've had, in ra Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » cpr service success


CPR on BPR: Practical Guidelines for Successful Business Process Analysis
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually

cpr service success  Successful Business Process Analysis CPR on BPR: Practical Guidelines for Successful Business Process Analysis R. Garland - August 23, 2001 CPR ON BPR: Long Live Business Process Reengineering As mentioned in Part 1: A Primer , companies should never lead with technology when trying to solve business process problems. They should review their business goals and objectives, examine, and refine or replace business processes, and then, and only then, should they find the technology that matches their busines Read More
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

cpr service success  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

cpr service success  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

cpr service success  Level Agreements for Manufacturers and Software Vendors in the Supply Chain Originally Published - April 21, 2008 Globalization and lean manufacturing are realities for today's manufacturers. As the manufacturing network increases and extends across borders, so do the complexities of moving components and tracking these goods, as well as difficulties in delivering the products on time, both to manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply Read More
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

cpr service success  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More
Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

cpr service success  Service Strategies that Win: Executive View of the Cloud This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

cpr service success  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

cpr service success  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

cpr service success  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that Read More
The Road to BI Success
Organizations are increasingly focused on business intelligence (BI) and analytics projects that help reduce costs or retain customers. But justifying the high

cpr service success  SAP,business intelligence,bi software,bi analytics,business intelligence solutions,business intelligence dashboards,business intelligence dashboard,business intelligence consulting,business intelligence system,business intelligence reporting,business intelligence training,business intelligence analytics,business intelligence companies,business intelligence tools,business intelligence tool Read More
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

cpr service success  SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami E. Robins - March 13th, 2000 Event Summary In October 1999, MCI WorldCom (NASDAQ- WCOM ) and Sprint (NYSE - FON, FON PR, FON PRA, FXN, PCS) announced a merger agreement that will bring together two giant telecommunications companies with complementary capabilities. SPRINT offers wireless PCS networking while MCI WorldCom has an expanding Read More
Five Critical Points for ERP Implementation Success
Find out how your company can avoid ERP implementation problems inFive Critical Points for ERP Success*.

cpr service success  critical points erp implementation success,critical,points,erp,implementation,success,points erp implementation success,critical erp implementation success,critical points implementation success,critical points erp success,critical points erp implementation. Read More
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

cpr service success  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

cpr service success  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

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