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Case Study: Hauser Chocolatier
Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for

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Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as co...
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Documents related to » cpr learn mas 90


Business.com Guide to VoIP Phone Systems
Voice over Internet protocol (VoIP) is a technology that allows you to make telephone calls over a broadband Internet connection. Learn about the features of

cpr learn mas 90  com Guide to VoIP Phone Systems Voice over Internet protocol (VoIP) is a technology that allows you to make telephone calls over a broadband Internet connection. Learn about the features of VoIP systems and the benefits of implementing this type of business telephone system. This overview also offers tips on calculating costs and choosing a vendor. Read More
Blackboard Presents New Update for Blackboard Learn
Blackboard released a new update for its Blackboard Learn platform. Improved usability appears to be the major addition to the experience proposed by Blackboard

cpr learn mas 90  Presents New Update for Blackboard Learn Blackboard released a  new update for its Blackboard Learn platform . Improved usability appears to be the major addition to the experience proposed by Blackboard to its end users—both instructors and students. Blackboard employed results from extensive user testing and research to advance the usability of its solution. A centralized view of course or activity updates was introduced to 'My Blackboard.' Emulating the social platforms interfaces, Read More
New
If you are thinking about implementing SAP's supplier relationship management (SRM) system, you will want to read this white paper to learn about a new

cpr learn mas 90  Facelift for SAP MM Shakes Up the SRM Ecosystem If you are thinking about implementing SAP's supplier relationship management (SRM) system, you will want to read this white paper to learn about a new consumer-like user interface (UI) specifically developed to dramatically simplify the shopping experience within SAP's Materials Management (MM) module. This UI provides a self-serve solution that saves time and money, and increases user adoption and compliance. Read More
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

cpr learn mas 90  Corporate Tax Services In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Read More
Sarbanes-Oxley and MAS 90, MAS 200 and MAS 500
The Public Company Accounting Reform and Investor Protection Act of 2002 (also known as the Sarbanes-Oxley Act 0f 2002) was passed by US lawmakers to reinforce

cpr learn mas 90  tip,hint,best,integrated,security,compliance Read More
Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents
Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of

cpr learn mas 90  hosted or SaaS Predictive Dialing for Work-at-Home Agents Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

cpr learn mas 90  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

cpr learn mas 90  at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More
Talent Management in the Twenty-First Century
And you can learn all about it in the white paper, talent management for the twenty-first century.

cpr learn mas 90  Management in the Twenty-First Century In today's modern, fast-paced business environment would you run your business based on 50- year-old ideas and practices ? Probably not. But if your organization is using a talent management system (TMS) , chances are it's based on another era—and critically failing in its mission. Unfortunately, many modern TMSs are using models developed during a time when business was slower-paced, more stable, and more predictable. Now, there is a better, more modern Read More
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

cpr learn mas 90  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

cpr learn mas 90  Management-What the Mid-market Can Learn from Large Enterprises Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management. Read More
Trends in Training Your Extended Enterprise: Partners and Customers
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to

cpr learn mas 90  in Training Your Extended Enterprise: Partners and Customers SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards. Read More
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