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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cpr customer financial


CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT

cpr customer financial  Part 1: A Primer CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer R. Garland - August 21, 2001 Introduction  All management and technology paradigms seem to come and go. Some make hay in the sun and retire in the shade, and some live on in other forms. On the technology side, we've had mainframe/dumb terminal computing give way to client/server computing, and now, in a back to the future way but with more color, to web-browser-based computing. On the management side, we've had, in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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ERP: Origins, Developments, and Trends


ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this technology going? What does it mean now?

cpr customer financial  be fitted into the CPR equation. Thus each work center was assumed to have an infinite capacity—a problem that still plagues manufacturers today. Scheduling and planning still remained imprecise. As a result, the need to factor in other resources became apparent. This need moved beyond the shop floor. Keeping financial tabs on the coming and going of inventory, the labor and overhead involved, and the revenue generated from the delivery was also necessary. Manufacturing resource planning (MRPII) Read More

Case Study: Hauser Chocolatier


Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for years with DOS-based accounting software. Needing a seamless flow of information from a system that would accommodate Hauser’s unique pricing structure, the company chose Sage MAS 90. Find out how Hauser uses this accounting solution for more than just accounting.

cpr customer financial  cost accounting software | cpr customer acquisition | cpr customer branding | cpr customer company | cpr customer experience | cpr customer experience management | cpr customer financial | cpr customer growth | cpr customer loyalty | cpr customer objectives | cpr customer performance | cpr customer planning | cpr customer positioning | cpr customer pricing | cpr customer relations management | cpr customer relationship | cpr customer retention | cpr customer retention strategy | cpr customer satisfaction Read More

Smaller Vendors Can Still Provide Relevant Business Systems Part Three: Project Oriented Organizations


The unique business needs of project-oriented organizations, when addressed by large ERP vendors that offer general-purpose enterprise software, typically require heavy customization in order to work. On the other hand, when project-oriented organizations turn to small off-the-shelf project-management solutions, these solutions are soon outgrown by the user company.

cpr customer financial  the cost performance report (CPR) or the cost schedule status report (CSSR). Interface to Crystal Reports Professional for other customer-designed reports. Interface to RF Gen and Intermec for radio frequency (RF) and barcode data acquisition. In addition to the above-depicted government-oriented manufacturing and accounting capabilities (i.e., WBS with native EVM), Relevant's differentiation might also be in catering to the companies that require an ability to track every product, each of its Read More

One Year Later at Deltek: More of the Same (And Then Some More) - Part III


Part I of this blog series explained Deltek’s ebullience despite a hostile and depressed environment, and also analyzed the recent developments (and anticipated future developments) at Deltek’s Professional Service line of business, which is largely represented by Deltek Vision [evaluate this product]. Part II then analyzed the recent developments (and anticipated future developments) at Deltek’s

cpr customer financial  as contract performance format (CPR): Format 1-4 and NASA Form 533: Monthly Contractor Financial Management Report. On a high level, the product’s key capabilities are the following: program overview and initial setup, work breakdown structure (WBS ), estimating, what-if analysis, planning & status reviewing, graphic drill-down, Microsoft Project integration, and reporting capabilities in terms of sample reports. Why This Acquisition? I think Deltek made the MPM acquisition for two reasons. For one, Read More

SAS Financial Intelligence


SAS financial intelligence provides capabilities for the finance department, built on a single platform. Capabilities include integration and cleansing of all financial data, budgeting, forecasting, scorecarding, simulation, risk management, and more.

cpr customer financial   Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

cpr customer financial  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

cpr customer financial  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

cpr customer financial  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Spotfire Financial Analytics


Spotfire provides visual analytics software for the financial industry. Spotfire Financial Analytics gives users the ability to visually interact with their data, asking questions to reveal hidden patterns and biases. Users can easily change views, filters, and queries. Users can share sessions with colleagues or export them to applications like Word, Excel, PowerPoint, and Adobe Acrobat.  

cpr customer financial   Read More

2011 Buyer's Guide to Accounting and Financial Software


Learn more about theadvantages of the new generation of finance and accounting systems in The 2011 Buyer's Guide to Accounting and Financial Software...

cpr customer financial  Buyer's Guide to Accounting and Financial Software 2011 Buyer's Guide to Accounting and Financial Software Is your organization using antiquated financial and accounting software? The answer is likely yes. Virtually every major financial and accounting solution can trace its roots to the late 1980s transition from DOS to Windows. Modern finance and accounting systems are now designed for today's Internet-driven, always-on, always-connected, fast-changing world. Learn more about the advantages of the Read More

Financial Forecasting and Planning Summit, London UK, June 2-3, 2011


Financial Forecasting and Planning Summit, London UK, June 2-3, 2011. If you're interested in learning about the latest innovations in financial pl...

cpr customer financial  Forecasting and Planning Summit, London UK, June 2-3, 2011 Financial Forecasting and Planning Summit, London UK, June 2-3, 2011 If you're interested in learning about the latest innovations in financial planning and business forecasting from some of world's leading experts, the Financial Forecasting and Planning Summit is for you! At this two-day summit of forward-thinking business and financial leaders, you'll learn how to: engage senior leadership around financial forecasts and reviews use the Read More

Cloud-Based Financial Software: Contracting and Negotiating Strategies


Find out in Evaluating and Contracting for Cloud Financials.

cpr customer financial  Based Financial Software: Contracting and Negotiating Strategies Your company might be interested in the business benefits and lower cost structure of cloud-based financial software solutions. But how do you protect yourself against hidden costs—and get the kind of agreement that best suits your company's needs? Find out in Evaluating and Contracting for Cloud Financials . You'll learn about the advantages of cloud-based solutions how the cloud delivery model works how to get a cloud-based service a Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

cpr customer financial  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

cpr customer financial  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More