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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cpr customer company


Are Your Company Laptops Truly Secure?
The portable nature of laptops makes them particularly susceptible to all kinds of security and tracking problems. This paper discusses the strengths and

cpr customer company  and data protection is CPR: Compliance, Protection and Recovery. Protecting data on a lost or stolen computer is a good first step, but recovering the asset, and stopping the internal theft, is equally important in effectively mitigating a company s total exposure. A layered approach consists of: Compliance The ability to comply with applicable mobile data protection regulations and to provide an easily accessible audit trail Protection The ability to prevent mobile data losses from occurring Recovery

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

cpr customer company  I: A Primer and CPR on BPR: Practical Guidelines for Successful Business Process Analysis . Business Intelligence (a.k.a. Analytics ) - A global term used to represent the ability of software to generate information (via reports, graphs, and charts) about the performance of various aspects of the company and its customer relationships to foster intelligent decision-making. C   Call Me Now - A web-based electronic Service (or eService ) feature which enables the customer to immediately request that a Read More

CPR on BPR: Practical Guidelines for Successful Business Process Analysis


Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually performing business process analysis and fostering change in your company.

cpr customer company  - August 23, 2001 CPR ON BPR: Long Live Business Process Reengineering As mentioned in Part 1: A Primer , companies should never lead with technology when trying to solve business process problems. They should review their business goals and objectives, examine, and refine or replace business processes, and then, and only then, should they find the technology that matches their business goals, objectives, and processes, to support those processes. In this Part, we discuss some practical steps for Read More

Case Study: Hauser Chocolatier


Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for years with DOS-based accounting software. Needing a seamless flow of information from a system that would accommodate Hauser’s unique pricing structure, the company chose Sage MAS 90. Find out how Hauser uses this accounting solution for more than just accounting.

cpr customer company  cost accounting software | cpr customer acquisition | cpr customer branding | cpr customer company | cpr customer experience | cpr customer experience management | cpr customer financial | cpr customer growth | cpr customer loyalty | cpr customer objectives | cpr customer performance | cpr customer planning | cpr customer positioning | cpr customer pricing | cpr customer relations management | cpr customer relationship | cpr customer retention | cpr customer retention strategy | cpr customer satisfaction Read More

CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer


Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT) efforts are doomed to fail.

cpr customer company  Part 1: A Primer CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer R. Garland - August 21, 2001 Introduction  All management and technology paradigms seem to come and go. Some make hay in the sun and retire in the shade, and some live on in other forms. On the technology side, we've had mainframe/dumb terminal computing give way to client/server computing, and now, in a back to the future way but with more color, to web-browser-based computing. On the management side, we've had, in Read More

Customer Relationship Management (CRM) Software Evaluation Report


This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

cpr customer company  Relationship Management (CRM) Software Evaluation Report TEC's Customer Relationship Management (CRM) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides Read More

The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

cpr customer company  Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better Read More

Customer Centricity: The Devil Lies in the Details


The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve "true" customer-centricity.

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Customer Relationship Management (CRM) RFI/RFP Template


Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

cpr customer company  Relationship Management (CRM) RFI/RFP Template The Customer Relationship Management (CRM) RFI/RFP Template lists and describes 1363 features and functions found in Customer Relationship Management (CRM) software solutions. This Customer Relationship Management (CRM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Relationship Management (CRM) software selection projects. Features and functions included in this Customer Read More

Demet's Candy Company




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1C Company


Founded in 1991, 1C Company specializes in the development, publishing, support, and distribution of software and databases for Accounting, payroll and human resources (HR), trade and warehouse management, and manufacturing. Based in Moscow (Russia), the vendor has several joint projects in bundling and development with Microsoft, Novell, Symantec, and IBM. 1C Company is also a publisher and distributor of computer games in Russia, Commonwealth of Independent States (CIS), and the Baltic States, and of educational software products for distance learning.

cpr customer company  1 c company,1c company,business support software,customer service support software,customer support software,erp distribution software,linux distribution software,produce accounting software,tech support software,technical support software Read More

The Answer Company


The Answer Company (TAC) was founded in 1994 by Shawn Ostheimer, who continues to manage the company's growth. The business is based on building successful relationships with clients, and although many companies will suggest the same, TAC is happy to share references to back up this claim. In addition to loyal customers, The Answer Company has loyal staff, as it believes there is a direct connection between the two. At the heart of TAC is a dedicated team of professionals with a wide base of technical and application expertise, committed to providing excellent customer service. The designers, technical staff, installation experts, trainers, and consultants partner closely with your firm to uncover your key business needs, develop software solutions, and ensure effective and efficient implementation, as well as long-term support. Collectively, The Answer Company’s consultants have more than 100 years of experience installing and supporting Sage and Epicor software, so you can rest assured that TAC will deliver the business value you expect and need, both now and in the future.

cpr customer company  Answer Company The Answer Company (TAC) was founded in 1994 by Shawn Ostheimer, who continues to manage the company's growth. The business is based on building successful relationships with clients, and although many companies will suggest the same, TAC is happy to share references to back up this claim. In addition to loyal customers, The Answer Company has loyal staff, as it believes there is a direct connection between the two. At the heart of TAC is a dedicated team of professionals with a wide Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

cpr customer company  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More

Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW


How can you take your company from being a good company to a great company—and finally to an "intelligent" company?

cpr customer company  Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW How can you take your company from being a good company to a great company—and finally to an intelligent company? By raising your BIQ (Business Intelligence Quotient). And here's how. aab In Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW , you'll discover BI best practices to help you achieve a more responsive, Read More