-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr business development strategy:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
cpr business development strategy:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
cpr business development strategy:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which should help firms track client relationships in a more sophisticated manner than through methods such as
referral or word-of-mouth, which were appropriate during (...)
Excerpt related to
cpr business development strategy:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which sh...
Published:
2004-01-12
-
Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
cpr business development strategy:
... True? False? (see Part One). Q3. How does the development of new business
processes and business process modeling fit in? (see Part Two). Q4. ...
Published:
2004-05-18
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Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
cpr business development strategy:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
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Abstract:
While on the surface, there are few economic or strategic reasons for organizations to persist with electronic data interchange
(EDI), many seem reluctant to adopt the alternative at this stage. In fact, there has been almost negligible growth in the
number of organizations replacing their EDI-based sy (...)
Excerpt related to
cpr business development strategy:
... development undertaking which began at MBS, even before its strategy
was espoused in 2002 (see Microsoft Lays Enforced-Concrete Foundation for Its Business ...
Published:
2004-09-03
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
cpr business development strategy:
... True? False? (see Part One). Q3. How does the development of new business
processes and business process modeling fit in? (see Part Two). Q4. ...
Published:
2004-05-18
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
cpr business development strategy:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early
dot-com era Internet trading exchanges or networks that could reasonably and effectively link customers to their trading partners. (...)
Excerpt related to
cpr business development strategy:
... development undertaking, which began at MBS even before its strategy
was espoused in 2002 (see Microsoft Lays Enforced-Concrete Foundation for Its Business ...
Published:
2004-09-02
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Abstract:
All the recent management trends from Continuous Improvement to Business Process Re-engineering have had the same issue we
see with E-Business. They have enterprise-wide implications and tend to become part of the corporate department that started
the initiative. This article recommends a more strategi (...)
Excerpt related to
cpr business development strategy:
... Companies turned to outside resources in the early planning and development of the ...
it would be ideal if companies could "bake" an E-Business strategy into ALL ...
Published:
2003-07-05
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Abstract:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a
smooth migration path for existing customers. (...)
Excerpt related to
cpr business development strategy:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth
migration path for...
Published:
2002-02-19
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Abstract:
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take
some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents. (...)
Excerpt related to
cpr business development strategy:
... development undertaking, which began at MBS even before its strategy
was espoused in 2002 (see Microsoft Lays Enforced-Concrete Foundation for Its Business ...
Published:
2004-09-01
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
cpr business development strategy:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Mid-market and the SMB segment are the next frontiers and a promised land for all the enterprise vendors, small and large
alike.Still, the willingness of smaller IT departments to go for more sophisticated technology beyond the all-too-common dispersed
islands of information on Excel spreadsheets, Access (...)
Excerpt related to
cpr business development strategy:
Mid-market and the SMB segment are the next frontiers and a promised land for all the enterprise vendors, small and large
alike.Still, the willing...
Published:
2003-06-07
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Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
cpr business development strategy:
Business Processes Cross Application Boundaries. ... Business processes
and the people that execute them shouldn't have to care about application boundaries. ...
Published:
2003-02-27
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Abstract:
Trying to sell dumbed-down versions of mySAP Business Suite, Oracle E-Business Suite, without a serious re-engineering of
these products, has not worked for the lower-end of the market. To date, Oracle and SAP have responded by acquiring more suitable
genuine products for the segment, while it is not unl (...)
Excerpt related to
cpr business development strategy:
Trying to sell dumbed-down versions of mySAP Business Suite, Oracle E-Business Suite, without a serious re-engineering of
these products, has not ...
Published:
2003-06-09
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
cpr business development strategy:
... first steps into the e-business arena and ... departments handle sales,
customer support, development, marketing and ... in the customer experience strategy,
to serve ...
Published:
2002-01-18
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Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
cpr business development strategy:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
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Abstract:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Excerpt related to
cpr business development strategy:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Published:
2003-10-27