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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » corresponding resolution event nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Microsoft TECHED 2013: Microsoft Expands Services for Enterprise IT
As part of its TECHED 2013 event in New Orleans, Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being cloud

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SAP Coming to Your Next Sports and Entertainment Event
SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for

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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

corresponding resolution event nsm  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More...
The Grape Escape 2011 Roundup
Although this year Judith Rothrock could not attend herself, she’s the driving force behind the annual JRocket Marketing Grape Escape® industry analyst event

corresponding resolution event nsm  tools binding with the corresponding costs; embedded cost-cutting workflow mapping tools; and the capability to reflect a green footprint using general ledger statistical accounts. The third group of enhancements is related to cash management—one of the key elements of managing a manufacturing or distribution company. SYSPRO’s ERP provides clients with the following new features: short- and long-term cash flow control tools; renewed credit management functionality; tailored tools to plan and manage Read More...
Inovis Delves into PIM by Snatching QRS Part One: Event Notes
The termination of QRS'' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a

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BT Haber
Publishing Event Management and Marketing Services

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Preventing Data Corruption in the Event of an Extended Power Outage
Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply

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Event - Driven Optimization: A New Model for Supply Chain Execution in the Retail Industry
As retailers strive to reduce inventories and manage working capital more effectively, they need to streamline processes throughout the supply chain to provide

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A One-stop Event for Business Intelligence and Data Warehousing Information
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and

corresponding resolution event nsm  TDWI,TDWI Conference,performance management,data warehousing,BI,business intelligence,business analytics,data integration,requirements gathering,data analysis,data design Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

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GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary

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Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

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Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and

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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

corresponding resolution event nsm  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...

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