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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » corresponding resolution event mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

corresponding resolution event mis  service-oriented architecture,SOA,Oracle,PeopleSoft,BEA Systems,Sybase,Business Objects,Siebel Systems,Lawson Software Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

corresponding resolution event mis  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part One: Event Summary
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP All-in-One vertical offerings for

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Moxie
Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real

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PCNalert
PCNalert is the premier provider of Component Event Management applications for the electronics industry, providing collaborative solutions that link all

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GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary

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Three Tips for PLM Boot Camp ’09 Attendees
PLM Boot Camp ’09 is coming in one week. As one of the committee members for this event, I’m delighted to provide three tips to those who are planning to attend

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

corresponding resolution event mis  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

corresponding resolution event mis  Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Read More...
December 2012 Boston Analyst Roadshow Snapshot
I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event

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The Importance of Component Event Management in a PLM Strategy
Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most

corresponding resolution event mis  Importance of Component Event Management in a PLM Strategy The Importance of Component Event Management in a PLM Strategy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IHS Acquires PCNAlert . Component Event Management encompasses all of the change management events surrounding components such as parametric changes, physical changes and chemical composition changes. These component changes have a direct impact on metrics such as Read More...
Can Webplan Reconcile Planning and Execution? Part One: Event Summary
According to the early signs, it appears that key elements of Webplan''s business plan are producing results with dividends. These elements involve positioning

corresponding resolution event mis  Webplan Reconcile Planning and Execution? Part One: Event Summary Event Summary The past two years or so have been an interesting if not a tumultuous period for the Ottawa, Canada-based, privately-held Webplan Corporation ( www.webplan.com ), which felt compelled to further refine its original supply chain planning (SCP) and business-to-business (B2B) collaboration value proposition. The vendor, which started in 1984 providing fast-acting manufacturing resource planning (MRP) applications to midsized Read More...
Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a

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About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

corresponding resolution event mis  HR,customer,RTI,Customerfirst,information,features Read More...
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