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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » corresponding resolution event itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Exact Software--Working Diligently Towards the
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as

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Boston Grape Escape 2010: Vendor’s Announcements Review
Recently, I attended the Grape Escape analyst event in Boston. This was the 10th annual meeting organized by Judith Rothrock’s marketing company to present her

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CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

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SAP—Making HANA More Attractive in the Cloud
At a recent virtual event, SAP unveiled the next steps in the evolution of the SAP HANA Cloud Platform. Read about the key strategies spearheading SAP HANA''s

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Moxie
Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real

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PHP Code Design
Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code

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The 11th Vendor Shootout for ERP: Observations - Part 2
Part 1 of this blog series talked about my attendance of the 11th Vendor ShootoutTM for ERP event, which took place in Boston in mid-August 2011. I was able to

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IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

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Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them
Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

corresponding resolution event itsm  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
SAP Coming to Your Next Sports and Entertainment Event
SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for

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Made2Manage Systems ''One Year After'': Reenergized and Growing Part One: Event Summary
Made2Manage Systems'' decision to go private under wealthy Battery Ventures'' wing appears to have been wise. Despite a draconic exodus of former executives and

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Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

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Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

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