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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 corresponding resolution event it

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » corresponding resolution event it

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

corresponding resolution event it  Great Plains support, the corresponding partner automatically receives e-mail with links to case history. This provides partners with incident information before being contacted by their customers, allowing better support for cases that require the expertise of a partner. Furthermore Great Plains encourages partners to supply eSupport with service fulfillment information, ensuring that case histories incorporate partner knowledge. Great Plains states that later this winter diagnostic data collected by Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

corresponding resolution event it  there will also be corresponding changes to the EIM strategy. One is responsible for delivering on the other. EIM Best Practices The best practices in EIM are as numerous as the types of benefits they deliver. In this paper, we choose four practices—one for each information management quadrant— that every IT and business leader should understand. IT and Business Collaboration If you’ve ever sat in a meeting where business managers complained that IT delivered applications that didn’t meet their Read More

Elusive Profits, Expensive Mistakes: the Pitfalls of Overseas Sourcing


Extending supply lines overseas brings new commercial and operational challenges that are far more complex than ever before. Enterprises are exposed to an entirely new universe of costs and liabilities, operations, and resource and management needs. Next generation global cost control systems can help organizations overcome these challenges. These systems help enterprises understand the real time cost impacts and financial liabilities of global sourcing initiatives--while protecting profits.

corresponding resolution event it  the system against a corresponding event in the physical supply chain. For example, transfer of title to goods (and resulting payment) can be associated with or triggered by related events in the physical supply chain, such as Forwarder Cargo Receipt, Vessel On-Board or Vessel Arrival.   Conclusion Experience has taught us that outsourcing and strategic relocation of manufacturing and supply bases to lower cost countries can help enterprises reduce cost of goods sold. However, history also proves that Read More

Geac Hopes To See System21 Shine Again Like 'Aurora'


By stabilizing its financial situation and by focusing on customer service beyond reproach and on its major product’s collaborative enhancements, in part through acquisitions, Geac hopes to overcome a lingering general feeling that it had passed up an opportunity to be a top-notch applications vendor.

corresponding resolution event it  Can$179.6 million in the corresponding period in fiscal 2002 (see Figure 2). Excluding revenue attributable to the above-mentioned former publishing software business, total revenue declined by Can$19.1 million, or 11.0%, from Can$174.2 million a year ago. Software license revenue, excluding revenue attributable to the publishing software business, declined by Can$5.4 million, or 28.4%, and support and services revenue declined by Can$17.9 million, or 12.3%. These declines were partially offset by a Read More

The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management


Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their larger counterparts. This comprehensive guide provides IT newcomers—as well as experienced veterans—with all the information they need to understand the best ways to align people, processes, policies, and tools for a cohesive, streamlined, and supportable IT infrastructure.

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Supply Chain RFID: How It Works and Why It Pays




corresponding resolution event it   Read More

It Isn't the Fall, It's the Sudden Stop


Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time.

corresponding resolution event it  manufacturing company,manufacturing business Read More

ALDEA IT Consulting


ALDEA is an impartial management consulting firm located in Poland. It started business as the IT services and consulting department of HLB Frackowiak i Wspólnicy, the largest Polish financial auditing company, and a member of one of the largest consulting groups in Poland. ALDEA is an accredited service provider within the framework of the SOP ICE EU programme implemented by the Polish Agency for Enterprise Development in the field of innovations and new technologies.

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IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis


This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings.

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Compliance, Not Conflict: From IT Security vs. IT Operations,


It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here.

corresponding resolution event it   Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

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Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

corresponding resolution event it  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments


If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of the impact of an IT project. In the long run, IT project KPIs may be the best indicators for IT managers to use in evaluating the results of their IT investments.

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Best Practices and Processes for Improving the Business Value of IT


Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects.

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