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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contact rates


Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

contact rates  centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Transportation Management Systems

Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exchanged to facilitate the booking, execution, and settlement of transportation movements. 

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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

contact rates  for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies meet their sales, support, and Read More

11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Rates Extended!


Early Bird pricing extended through July 20, 2011. The 11th Vendor Shootout for ERP.

contact rates  Attendee For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

contact rates  the biggest challenges for contact centre managers, with average turnover rates of 17 per cent each year keeping recruitment and training costs high. Considering that Australian contact centres spend thousands of dollars per agent in training each year, any solution that can streamline how agents work and the amount of training required, will immediately impact profitability. While an integrated contact centre solution addresses the cost of training by simplifying and automating transactions, it can also Read More

12th Vendor Shootout for ERP: Dallas, TX, USA, 12-13 Oct 2011 - Early Bird Rates Extended!


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:Early-bird Rates ...

contact rates  details For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. If you do not wish to receive this information in the future, please Read More

PPM for Internal Departments RFI/RFP Template


Portfolio and Project Management, Resource Planning and Scheduling, Customer Support and Contact Management, Time and Expense Management, Financial Management, Budgeting, and Costing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Product Technology

contact rates  Scheduling Customer Support and Contact Management Time and Expense Management Financial Management Budgeting and Costing Knowledge Management Collaboration and Analysis Third Party Integration Product Technology This functional and technical requirement set template covers industry-standard functional criteria of PPM for Internal Departments that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document Read More

ERP for the Services Industry (Non-manufacturing) RFI/RFP Template


Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contact, and Contract Management, Time and Expense Management, Financial Management, Budgeting, Costing, and Billing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Back-office Functionality, Product Technology

contact rates  Planning and Scheduling Opportunity Contact and Contract Management Time and Expense Management Financial Management Budgeting Costing and Billing Knowledge Management Collaboration and Analysis Third Party Integration Back-office Functionality Product Technology This functional and technical requirement set template covers industry-standard functional criteria of ERP for Services (Non-manufacturing) that can help you easily gather and prioritize your business needs in a simple and categorized excel Read More

HRM Research Analyst Job Opportunity


We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you. TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply

contact rates  our Montreal headquarters. Please contact us if the following job description interests you . TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply strong critical thinking and problem-solving skills to all aspects of their work. A successful candidate will be expected to use his or her experience, knowledge, and information gathering skills to analyze Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

contact rates  speech-recognition technology to a contact center can dramatically increase automation rates and improve the customer experience. It is ideal for self-service applications. Speech is also making inroads in mobile applicationsm, where companies have used speech technologies to make signii cant gains in operations responsiveness and productivity of mobile workers. Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization Read More

Request Your Participation in TEC's Upcoming Lean and Green Software Buyer's Guide


You can contact me directly, or click here to let us know the most convenient time for us to contact you.

contact rates  it . You can contact me directly, or click here to let us know the most convenient time for us to contact you. We look forward to having your input for this timely and exciting new guide that will soon be available for download by TEC's global audience of over 750,000 IT decision makers. Sincerely Neil Stolovitsky Research Services Manager Technology Evaluation Centers Inc. Tel: 514-954-3665 Ext. 256 Fax: (514) 954-9739 Read More

A Guide to Transactional Email


It’s well known that transactional email is used to send out shipping notices or password resets, but did you know that due to its high click-through rates, it can be a great way to communicate with your customers? With this guide, find out what you might be missing in your transactional emails.

contact rates  transactional email, click-through, bulk email, email campaign, email list, email delivery, Dyn white paper, email program, e-mail Read More

Interactive Intelligence Inc.


Interactive Intelligence is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations.

contact rates  a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Read More

Manufacturing Environments and Integration with Other Functions


This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.

contact rates  functionality include the following: Contact interactions reflecting supply chain activities . The system automatically records contact interactions involving sales and purchase documents. For example, an interaction may represent sending a document for a sales quote or invoice, or a purchase quote or order. Each document is treated as an interaction. Contact interactions reflecting outgoing calls, e-mails, and cover letters . The system automatically records contact interactions involving outgoing Read More

More Efficient Virtualization Management: Templates


Historically, IT administrators have provisioned new servers with every new application, resulting in a large number of servers with utilization rates of 10 to 15 percent or less, commonly known as server sprawl. Server sprawl is responsible for a range of costs, including infrastructure, hardware, software, and management costs. So why hasn’t hardware virtualization solved your server sprawl issues yet?

contact rates  Efficient Virtualization Management: Templates More Efficient Virtualization Management: Templates If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating system, and virtualization platforms. Source :SWsoft Resources Related to Virtual Machine (VM) : Read More

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

contact rates  Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction Read More