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Abstract:
Channel partners are money-making sales and service arms for any vendor. Supporting partner leads can increase sales in difficult-to-reach
markets, and expand customer bases in existing sectors as well. Greater revenues and larger market shares are vital to survival
in today’s business world, but some (...)
Excerpt related to
contact rates:
How Does Your Partner Lead Machine Stack Up? 12 Tips for Lead Management Success. Source: BLUEROADS. Document Type: White
Paper Description ...
Published:
2010-03-11
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Abstract:
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain
a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate
view of how well your company is treating your cus (...)
Excerpt related to
contact rates:
For years, contact centers have used first contact resolution (FCR) rates
to measure their performance. While FCR rates remain a useful metric for... ...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
contact rates:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
contact rates:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact rates:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Getting Sales Back to Selling. Find IT Solutions and Other Information Associated with the Sales Back. Faced with longer sales
cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and
automate how sales information is processed, and change t (...)
Excerpt related to
contact rates:
Getting Sales Back to Selling. Find IT Solutions and Other Information Associated with the Sales Back. Faced with longer sales
cycles, declining sa...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact rates:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Software Selection Guide. Selecting a new enterprise customer relationship management (CRM) solution is an
undertaking that requires careful planning and managed exe (...)
Excerpt related to
contact rates:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Softwa...
Published:
2010-03-11
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Abstract:
What Is Interconnect Billing? Secure Documents and Other Dynamic System to Use In Your Organization of Interconnect Billing.
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing.
Operator to operator interconnect billing, settlements (...)
Excerpt related to
contact rates:
What Is Interconnect Billing? Secure Documents and Other Dynamic System to Use In Your Organization of Interconnect Billing.
When operators interco...
Published:
2010-03-11
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Abstract:
Integration of the appointment scheduling system with other systems is necessary for maximum benefit. (...)
Excerpt related to
contact rates:
Integration of the appointment scheduling system with other systems is necessary for maximum benefit.
Published:
2002-06-28
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Abstract:
Integration of the appointment scheduling system with other systems is necessary for maximum benefit. (...)
Excerpt related to
contact rates:
Integration of the appointment scheduling system with other systems is necessary for maximum benefit.
Published:
2002-06-28
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Excerpt related to
contact rates:
... on-premise software), such as to enable credit card payments, exchange rates retrievals,
contact management, maps, Web storefronts, electronic signatures, etc. ...
Published:
2010-05-26
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Abstract:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and
billed. But which product? (...)
Excerpt related to
contact rates:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management soft...
Published:
2006-06-06
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Abstract:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and
billed. But which product? (...)
Excerpt related to
contact rates:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management soft...
Published:
2006-06-06
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Excerpt related to
contact rates:
... journeys across the contact center, web site, and social community, KANA’s solutions
have reduced handling time, increased resolution rates, and improved Net ...
Published:
2011-06-20
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Abstract:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service,
you only need to present the right offer to the righ (...)
Excerpt related to
contact rates:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-ti...
Published:
2010-03-11
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Excerpt related to
contact rates:
... adding/reducing headcount, pursuing new business, or adjusting provisional rates. ...
Contact Management to easily maintain Vision contact information within the ...
Published:
2010-10-22
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Excerpt related to
contact rates:
... Advice #5: “Collaborate with Transportation Providers to Receive Preferred Rates — The
high cost of fuel coupled with constrained transportation capacities ...
Published:
2008-12-29
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
contact rates:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Excerpt related to
contact rates:
... Improved customer service (ie, first-time fix rates, SLA compliance, etc.) translates
... logistics, pickup/delivery, healthcare at the point of contact (POC), long ...
Published:
2010-03-19