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Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

contact rates  centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More...
Transportation Management Systems
Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exc...
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Documents related to » contact rates


Retained IT Staff: On e Size Doesn’t Fit All Models
Retaining good IT staff for clients is no easy task. They face issues regarding competitive rates, contracts, benefits, liabilities, and more. So how do

contact rates  client designated point of contact. If the escalation is based on an issue that is not project specific but still needs to be communicated to the client, then it should be done through the client relationship manager, who is often a client partner or account executive. Issues and escalations should be documents for future reference in a project control binder. Issue escalation also has a tight affinity with Problem Management and Change Management. Issues, likes problems or changes, provide an Read More...
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

contact rates  system will assign each contact to a specific marketing campaign, tagging the data for continual analysis of marketing ROI and effectiveness in identifying likely prospects. By tracking expenses tied to leads generated, customers acquired, and potential and realized revenue, campaigns can be shaped to individual customers and prospects based on specific responses or effectiveness rates. The needs and interests of individuals, of course, can be best understood by examining data from individual Read More...
InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

contact rates  for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies meet their sales, support, and Read More...
12th Vendor Shootout for ERP: Dallas, TX, USA, 12-13 Oct 2011 - Early Bird Rates Extended!
The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:Early-bird Rates ...

contact rates  details For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. If you do not wish to receive this information in the future, please Special Offer Files 2011 Read More...
Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities
The consequences of fleeting customer attention@as companies with complex sales cycles know only too well@include lengthening sales cycles, stalled

contact rates  Lead Tracking , Beyond Contact Management , Gain Visibility Into Sales Pipeline , Increase Forecast Visibility , Pipeline Key to Selling , Sales Funnel Keeping Control , Managing Sales Pipeline , Sales Pipeline Templates , Sales Pipeline Sales Tips , Selling Sales Funnel , Pipeline Lifeline for B2B Sales , Sales Pipeline Calculator , Leads to Sales Pipeline , Produce Sales Results , Progress of Prospective Sales , Sales Effectiveness and Performance , Sales Pipeline Management Tool , Contact Management Read More...
How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

contact rates  Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More...
Falling through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues

contact rates  Customer Service Databases The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition. Read More...
Nimble Releases New Social CRM Platform
Yesterday Nimble released the public beta of its social CRM platform at the Demo Spring 2011 event. In a future blog post, I will share my thoughts on the

contact rates  no real solution for contact management—or for anything related to CRM. Today, we have lots of helpful tools, with one major disadvantage: they can rarely be used together. If you can use a tool for communication, it probably does not help much with collaboration. And if it addresses both communication and collaboration, then it will probably not address contact management or help you manage your appointments. By way of an example, Jon challenged me to share with him my list of tools for the activities Read More...
Transportation Management Systems
Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction

contact rates   Read More...
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information

contact rates  used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place. Read More...
Got Big Data? Net Big Dollars!
Data is growing at unprecedented rates. Data on customers, producers, underwriting, claims, and service providers is just part of the picture. This increase is

contact rates  big data management,data repositories Read More...
SafeSoft Solutions
SafeSoft was founded in 2006 and is a privately held software firm, offering an easy-to-use, same-day-deployment cloud contact center solution. SafeSoft has

contact rates  an easy-to-use, same-day-deployment cloud contact center solution. SafeSoft has been honored as an Inc. 5000 software company. Read More...
Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents
Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of

contact rates  learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More...
Jada Management Systems
Jada Management Systems (JMS) is a business systems development company that offers module based systems at affordable rates to address your business needs. It

contact rates  Management Systems Jada Management Systems (JMS) is a business systems development company that offers module based systems at affordable rates to address your business needs. It supports your technical requirements remotely and on-site when necessary. New Internet technology allows the company to offer a variety of options to the customers, and its designs insures smooth running, low maintenance solutions that are built with the user in mind. The availability of the Internet and today's technologies Read More...

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