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Documents related to » contact rates


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CONTACT RATES: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

CONTACT RATES: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

CONTACT RATES: Purchasing CRM for Contact Centers Purchasing CRM for Contact Centers Source: CompareBusinessProducts.com Document Type: White Paper Description: Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return
1/17/2013 2:01:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

CONTACT RATES: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Marketing and Intelligence, Together at Last
Net Perceptions ties its own business intelligence package along with Angara’s technology for improving conversion rates into a tidy ASP package.

CONTACT RATES: advertising agencies, personalization technology, web site personalization, partnership agreements, collaborative web, so be, and age, they impact, of age, last of, user were, if can, if not, to data, you can, event one, net with, with age, if would, if he, net from, marketing agencies, important, web site designers, if have, jesus, marketing firms, net to, but be, toward the next generation of recommender systems, single women, to user, one at last, there be, by data, user they, user while, user into, married affair, if you.
8/1/2000

Power Suite


CONTACT RATES: Entrepids offers Power Suite, a product suite for demand chains. The suite covers such areas as order management, e-commerce, channel management, mobile SFA, CRM, portals and intranets, contact management, and security management.

Oracle RightNow


CONTACT RATES: Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers.

Data.com Contacts


CONTACT RATES: Data.com Contacts is a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts.

Maximizer CRM


CONTACT RATES: Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop.

Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

CONTACT RATES: relationship management (CRM) and contact center projects fail to meet their objectives. Why? Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the Recent Trend style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Contact Management (CM),   Information Management and Collaboration Related Industries:   Management,   Scientific,   and Technical Consulting Services,   Management of Companies and
6/7/2006 12:11:00 PM

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

CONTACT RATES: The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Source: Portrait Software Document Type: White Paper Description: Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable
2/22/2008 9:29:00 AM


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