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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contact microsoft customer service


Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

contact microsoft customer service  customer access to multichannel contact centers. Moxie is also discussing more direct Skype integration with Microsoft (as mentioned earlier, Skype is a customer of Moxie). TEC: What is your take on Netbreeze and MarketingPilot within Microsoft Dynamics CRM , i.e., are these overlapping capabilities with those of yours, or, on the contrary, potentially complementary capabilities? DL: MarketingPilot's capabilities and market are complementary to Moxie’s solution set. Moxie does not provide outbound

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

contact microsoft customer service  Web and the traditional contact center. Pega CPM also enhances support for mobile and social channels, whereby customers can start their service request in one channel and move seamlessly to the next. Both customers and service representatives have broad visibility into the status and history of service requests across channels. With these sophisticated customer service capabilities, Pega seems well poised to provide so-called process extenders for enterprise resource planning (ERP) products such as Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

contact microsoft customer service  such as account and contact management, activity management, opportunity and pipeline management, calendar and task management, and sales analytics, to help companies better manage new and existing business opportunities, lead generation, sales execution, and client engagement. As expected, these core CRM features are served through a new user interface (UI) tailor-made for sales and marketing users, offering a variety of shortcuts and navigation aids and integration with desktop productivity Read More

Rent.com Selects KANA Cloud Offering for Customer Service


The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication

contact microsoft customer service  Web customer service and contact center technology (including phone, e-mail, live and automated chat, Web self-service, and social media). Customers also benefit from flexible pay-as-you-go pricing; apart from the initial implementation service, all other costs are paid as part of an annual subscription. KANA Express unifies customer contact records and knowledge resources and automatically delivers contextual help and information when and where it is needed. At the heart of KANA Express is a Read More

3 Microsoft Shop Myths Dispelled?


Here’s the context: You’re selecting an ERP system. Your office is standardized on Windows and MS Office Suite. Should you select MS Dynamics and become a full-fledged “MS shop”? We’ll look at three reasons you should lean toward MS Dynamics—and then look at why those reasons might be less compelling than you think. Myth #1: User Adoption Is Easy True: User familiarity leads to

contact microsoft customer service  Windows Vista SP1 should contact Microsoft Customer Support Services for additional information,” said Microsoft in its TechNet Forums. * The truth is, these three factors may or may not tip you toward selecting Microsoft Dynamics. However, it’s vital to recognize that even in the aggregate, that all three normally play a relatively small role in the overall software evaluation and selection process. What do you think? If you were standardized on Windows and MS Office Suite, would you lean toward Read More

eTEK for Microsoft Office


eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from a single-desktop up to a major enterprise with numerous locations and users.  

contact microsoft customer service  for Microsoft Office eTek offers a Microsoft Office compatible and Microsoft BackOffice approved client/server accounting and management information system that is scalable from a single-desktop up to a major enterprise with numerous locations and users. Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

contact microsoft customer service   Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

contact microsoft customer service  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

contact microsoft customer service  Field Service Management ,FSM Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

contact microsoft customer service  answering service,professional answering service,phone answering service,fulsol,fuller brush coupons,call answering service,24 hour answering service,fullerbrush,phone answering services,answering services,fuller products,fuller hair brushes Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

contact microsoft customer service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More

4 Steps to Choosing the Right Device for Field Service Mobility


Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.

contact microsoft customer service  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More

PI for Microsoft Dynamics AX


Designed for midsize and larger companies, Microsoft Dynamics AX is a multi-language, multi-currency enterprise resource planning (ERP) application that empowers people to work effectively, manage change, and compete globally. It makes it easier to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance. Fullscope has developed additional solutions that complement the Dynamics AX ERP solution and solve specific challenges or industry needs including process industry functionality for food, beverage, chemical, life sciences, and pharma companies; data collection; and FDA validation and compliance.

contact microsoft customer service  for Microsoft Dynamics AX Designed for midsize and larger companies, Microsoft Dynamics AX is a multi-language, multi-currency enterprise resource planning (ERP) application that empowers people to work effectively, manage change, and compete globally. It makes it easier to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance. Fullscope has developed additional solutions that complement the Dynamics AX ERP Read More

Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

contact microsoft customer service  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More