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Software Functionality Revealed in Detail
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 contact management solutions


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contact management solutions  week. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » contact management solutions

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

contact management solutions  customers, and ultimately counterproductive. Contact and Call Centers Close the CRM Loop Virtually all firms, therefore, have a strong need to share customer data across multiple business units, which can then enable them to deliver a wide variety of services to customers and enhance their ability to cross-sell or up-sell. Another driver is the need to enforce consistency across the enterprise. When a customer is talking with a bank, for example, the customer expects similar, consistent treatment, Read More

InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

contact management solutions  employees in sales and contact centers. The core functionality of the solution consists of the following: highly configurable portals with role-defined views e-libraries with built-in searching and WYSIWYG (What You See Is What You Get) content management learning management system (LMS) proposal generation full reporting and trending Infinite Presenter (a Web-based tool that can be used to convert PowerPoint presentations into video-annotated content bytes to be shared with the appropriate audience). Read More

FrontRange Solutions


Founded in 1989 and headquartered in Silicon Valley, California (US), FrontRange provides Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange delivers service management software with fully integrated voice automation and client management capabilities on-premise and in the cloud. FrontRange products address the needs of customer service and support (help desk), sales force automation (SFA), knowledge management, and customer relationship management (CRM).

contact management solutions  Solutions Founded in 1989 and headquartered in Silicon Valley, California (US), FrontRange provides Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange delivers service management software with fully integrated voice automation and client management capabilities on-premise and in the cloud. FrontRange products address the needs of customer service and support (help desk), sales force automation (SFA), knowledge management, and customer relationship management Read More

Harvest Solutions


We help companies address business issues related to sales forecasting, opportunity management, marketing automation, contact and activity management, customer service, and management reporting. We a certified consultants for Microsoft CRM, SalesLogix, GoldMine, ACT!, and Crystal Decisions.

contact management solutions  opportunity management, marketing automation, contact and activity management, customer service, and management reporting. We a certified consultants for Microsoft CRM, SalesLogix, GoldMine, ACT!, and Crystal Decisions. Read More

Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

contact management solutions  Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3 Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management  solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing , transportation business intelligence transportation operational planning rail transportation workflow and event management freight payment, billing, and claims document Read More

Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

contact management solutions  Management Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively. Read More

Agile Solutions


Agile Solutions is a professional service company that delivers customized and innovative business solutions to increase the customers’ productivity optimizing processes, technologies and people. We offer a set of Consulting, Technology and Outsourcing services, specialized by Industries, using the SAP development applications and platform in the entire business processes lifecycle.

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Relational Solutions


Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for "quick hit" applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business results quickly and at a fraction of the cost of our competition. It's a time tested, proven methodology that differentiates us from our competition. Our successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more!

contact management solutions  data relational,relational application,relational data base,relational data mining,relational data modeling,relational database,relational database management system,relational database management systems,relational databases,relational model,relational solutions,relational systems,relational technology solutions,relationship solutions Read More

Intelligent Workload Management


Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology.

contact management solutions  Workload Management Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology. Read More

Mecanica Solutions Inc.


Mecanica Solutions is a certified IBM Advanced Level Business Partner for PLM (Product Lifecycle Management) Software Solutions and services. Our mission is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development.

contact management solutions  cad/cam, dassault, engineering, enovia, ibm, pdm, plm, smarteam, training,automotive plm,catia,catia plm,catia v5 training,eds plm solutions,enovia lca,enovia vpm,implementations plm,information plm,plm companies,plm consultant,plm consultants,plm consulting,plm implementation,plm software companies,plm software solutions,plm software vendors,plm vendors Read More

WebSan Solutions


WebSan Solutions Inc. is a Microsoft Dynamics Certified Partner and IT consulting and solutions provider. With over a decade of experience in Enterprise Software solutions, online business and financial accounting software, EDI Integration, implementation and design, the experts at WebSan know how to help you transform your business.

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Talent Management Technology Strategies for the Retail Industry in 2010


An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses approach talent management from an integrated perspective, not as stand-alone elements. But a more important advantage for is the impact on the bottom line. Discover research that shows that businesses with an integrated approach generate 26 percent more revenue.

contact management solutions  Management Technology Strategies for the Retail Industry in 2010 An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses approach talent management from an integrated perspective, not as stand-alone elements. But a more important advantage for is the impact on the bottom line. Discover research that shows that businesses with an integrated approach generate 26 percent more revenue. Read More

Raffles Solutions


Raffles Solutions is the consulting and enterprise solutions arm of the Thakral Group, providing value-added services in diverse technologies to both local and international customer base. In an attempt to integrate the strengths of Thakral group’s geographic presence and extensive experience in IT product distribution, and to move up the value chain into higher value services across these countries, a strategic entity known as Raffles Solutions was created in 1997. Raffles Solutions now provides staff augmentation, software services and enterprise solutions to multinational and local companies in key Asian markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV product. Focusing on the Distribution, Manufacturing & Retail industries with value added solutions and expertise for all the above, Raffles Solutions is well certified and able to offer these services in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 2. BI Solutions & Consulting – Raffles Solutions provides consulting and implementation of Business Intelligence, on the Microsoft platform. These services are available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh, Nepal and India. 3. Offshore Development & Customization work for Microsoft Dynamics – Raffles Solutions has an excellent technical team to support Microsoft Dynamics partners around the world, especially in US, UK and, Australia. ERP Partners or even direct customers can offshore / outsource their technical customization and development work of Microsoft NAV, Microsoft AX & Microsoft CRM, to our qualified team of engineers. 4. Retail Management Solution – Raffles Solutions is an authorized partner of retail management software known as LS Retail. LS Retail NAV is an end-to-end Retail and Hospitality solution, powered by Microsoft Dynamics NAV. This integrated solution delivers the breadth and depth of functionality demanded by the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of a single application to cover everything from the POS terminals, store systems, and all the functions that you would expect to find at head office sets LS Retail apart from other solutions in the market. Raffles Solutions can provide this expertise in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 5. Microsoft Sharepoint Solutions – The consulting and implementation of Microsoft Sharepoint, a collaboration tool by Microsoft is also available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal.

contact management solutions  Solutions Raffles Solutions is the consulting and enterprise solutions arm of the Thakral Group, providing value-added services in diverse technologies to both local and international customer base. In an attempt to integrate the strengths of Thakral group’s geographic presence and extensive experience in IT product distribution, and to move up the value chain into higher value services across these countries, a strategic entity known as Raffles Solutions was created in 1997. Raffles Solutions Read More

Hitachi Solutions


Hitachi Solutions is a core IT company of the Hitachi Group, which employs some 400,000 people worldwide. Through systems integration, we provide ideal solutions and products for customers. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We bring solutions and products to diverse countries and regions including Asia, the United States and Europe.

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