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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact database  system determines where the contact originated and searches the database for a match. If a match is found, the customer and his or her records (for instance their personal profile, sales history and record of previous contacts) can be automatically placed into priority queues, or sent to the agent who last dealt with the caller. One obvious contact-distributing possibility is to send big spenders , or other priority callers, to the front of the queue for faster service. There are additional Read More...
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
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Documents related to » contact database


Data.com Contacts
Data.com Contacts is a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts

contact database  a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts. The database is updated daily. The contact information associated with each profile is business card–like, including phone number, title, company, mailing address, and business e-mail address. The solution is maintained through crowdsourcing. The subscription to the database is free, and community members gain access to database information based on the number of Read More...
PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in

contact database  same situation applies to Contact Centers where customers have the advantage of self-service either through the browser of a portal or via an IVR (Interactive Voice Response) services. Text-to-Speech capabilities are now being used to confirm user input and to vocalize feedback from database readings. Users can interact with systems by simply pronouncing a specific word or number and even in a more sophisticated environment use continuous and fluid speech where complete sentences can be spoken instead of Read More...
Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

contact database  updating and quote generation. Contact Activity Look-ups - This data-mining feature should enable users to gain insight into the customers and activities in their database with a few clicks. Users can perform a contact activity look-up to, e.g., uncover which customers they have contacted recently, as well as which ones have not been contacted in a specified time frame. From the look-up they can then schedule follow-up activities, send an e-mail or derive a call list. Annual Event Tracking - Another data Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

contact database  proven supplier of integrated contact centre solutions, Onyx partners with organisations to address their customer service challenges, delivering measurable time and cost savings through process automation while empowering agents to improve service quality through increased access to customer data. Searches related to : Analytical CRM | Analytics Intelligence | Apply CRM Software System | Apply CRM System | Apply CRM System Model | Apply CRM System Process | Apply CRM System Solutions | Apply CRM System Read More...
Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to

contact database  you evaluate campaigns, drive contact strategies, and enhance customer experience. Read More...
About WebFirst
WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site

contact database  well as customer and contact information. Read More...
Oracle Announces Latest Release of Enterprise Manager 12c
Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle

contact database  Announces Latest Release of Enterprise Manager 12c Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon to IT department database administrators (DBAs) and provide a Read More...
Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

contact database  interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More...
Exploring the Database Forest
This article for information technology (IT) leaders and database administrators portrays some of the most interesting trends that are shaking up the

contact database  the Database Forest This article for information technology (IT) leaders and database administrators portrays some of the most interesting trends that are shaking up the information management industry, along with the noticeable effects that these developments are having on IT. Read More...
Viewpoint Construction Software
Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the

contact database  Construction Software Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the unique needs of the company. Read More...
Selecting the Right Change Management Solution
When choosing a change management tool for your business environment, you need to consider several important factors. First is the number of database platforms

contact database  the Right Change Management Solution When choosing a change management tool for your business environment, you need to consider several important factors. First is the number of database platforms in your data center, and whether to get a solution that supports multiple platforms. Find out the other factors, and how the right tool can reduce training and software costs, increase productivity, and ensure database availability, security, and performance. Read More...
Oracle Sets Date for Database In-Memory Release
The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle Database In

contact database  Sets Date for Database In-Memory Release Oracle CEO Larry Ellison took center stage at a special event to announce the planned release of the Oracle Database In-Memory . The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle originally announced the in-memory solution during last year’s Oracle OpenWorld conference. The Oracle Database In-Memory demonstrated from 100x to more than 1000x speedup for enterprise Read More...
Apache OFBiz
Our software and database professionals have extensive experience in developing custom business applications utilizing stand-alone, client/server, peer-to

contact database  OFBiz Our software and database professionals have extensive experience in developing custom business applications utilizing stand-alone, client/server, peer-to-peer, and web-based architectures. We offer strong data modeling and database design skills to develop custom applications, to meet your unique operational needs. We, at Xenex Enterprises Inc., can build an application that implements virtually any business functionality, including but not limited to: Knowledge Management System Business Read More...
SAP HANA: From Database to Platform
At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments

contact database  HANA: From Database to Platform At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments. In June of 2012, SAP announced that HANA had become the fastest growing technology in the company’s history. In this report, TEC Senior BI and Data Management Analyst Jorge García gives an overview of the history, functionality, and benefits and challenges of SAP HANA, and explores SAP’s strategy for the Read More...

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