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Warehouse Management Systems (WMS)
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
 

 contact database


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact database  system determines where the contact originated and searches the database for a match. If a match is found, the customer and his or her records (for instance their personal profile, sales history and record of previous contacts) can be automatically placed into priority queues, or sent to the agent who last dealt with the caller. One obvious contact-distributing possibility is to send big spenders , or other priority callers, to the front of the queue for faster service. There are additional

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HCIMS - Picture Archiving Communication System (PACS) RFI/RFP Template

Workstations, Workflow, Storage, Archive, Database, Image Acquisition, and Product Technology Get this template

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Warehouse Management Systems (WMS)
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...

Documents related to » contact database

Best Software To Hold Competition At Bay


Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions.

contact database  updating and quote generation. Contact Activity Look-ups - This data-mining feature should enable users to gain insight into the customers and activities in their database with a few clicks. Users can perform a contact activity look-up to, e.g., uncover which customers they have contacted recently, as well as which ones have not been contacted in a specified time frame. From the look-up they can then schedule follow-up activities, send an e-mail or derive a call list. Annual Event Tracking - Another data Read More

Data.com Contacts


Data.com Contacts is a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts. The database is updated daily. The contact information associated with each profile is business card–like, including phone number, title, company, mailing address, and business e-mail address. The solution is maintained through crowdsourcing. The subscription to the database is free, and community members gain access to database information based on the number of points that they have accumulated as a result of keeping the database up to date.  

contact database  a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts. The database is updated daily. The contact information associated with each profile is business card–like, including phone number, title, company, mailing address, and business e-mail address. The solution is maintained through crowdsourcing. The subscription to the database is free, and community members gain access to database information based on the number of Read More

PowerTrieve, A LEAP For CRM?


Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

contact database  same situation applies to Contact Centers where customers have the advantage of self-service either through the browser of a portal or via an IVR (Interactive Voice Response) services. Text-to-Speech capabilities are now being used to confirm user input and to vocalize feedback from database readings. Users can interact with systems by simply pronouncing a specific word or number and even in a more sophisticated environment use continuous and fluid speech where complete sentences can be spoken instead of Read More

Falling through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases


The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition.

contact database  Customer Service Databases The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition. Read More

How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

contact database  Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

contact database  Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction Read More

The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

contact database  SAP. Clearly, the inexpensive contact management software for small businesses is playing a transitional role for sales representatives in bigger organizations. A logical deduction is then that either sales populations have difficulties in working with upscale and complex CRM tools, or that ACT! has done an excellent job of making the sales population fervently loyal to their product. How and how well will Best seize this opportunity in leveraging its existing customer base and marketing potential? Since Read More

SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service


Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution.

contact database  for Improved Customer Service Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution. Read More

Oracle Database 11g High Availability


A highly available IT infrastructure is a critical success factor for businesses in today’s fast moving and “always on” economy. But the traditional approach to building high availability infrastructure is expensive to implement and rarely meets user’s service level expectations. Learn how technologies available in the Oracle Database 11g can help you avoid costly downtime and recover quickly from unavoidable failures.

contact database  Database 11g High Availability A highly available IT infrastructure is a critical success factor for businesses in today’s fast moving and “always on” economy. But the traditional approach to building high availability infrastructure is expensive to implement and rarely meets user’s service level expectations. Learn how technologies available in the Oracle Database 11g can help you avoid costly downtime and recover quickly from unavoidable failures. Read More

IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

contact database  BPO/ Technologies MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Read More

Sarbanes-Oxley Database Compliance


Under the US Sarbanes-Oxley Act, companies must maintain proven auditing practices and assure integrity and timeliness of data. Thus, companies must secure systems that monitor corporate data. To effectively accomplish this, you are best off investing in a solution that can comprehensively cover your reporting and auditing needs while providing you the capacity to respond swiftly should any incidents occur.

contact database  Oxley Database Compliance Under the US Sarbanes-Oxley Act, companies must maintain proven auditing practices and assure integrity and timeliness of data. Thus, companies must secure systems that monitor corporate data. To effectively accomplish this, you are best off investing in a solution that can comprehensively cover your reporting and auditing needs while providing you the capacity to respond swiftly should any incidents occur. Read More

What’s New in Microsoft SQL Server 2000


SQL Server 2000, the next major release of SQL Server 7, is Microsoft’s SQL 7 release of its database both re-architected and re-written. Microsoft has high hopes for the latest version in a market that was worth $8 Billion in 1999, an 18% increase over 1998. What remains to be seen is whether it will attract customers not already using SQL Server.

contact database  New in Microsoft SQL Server 2000 What’s New in Microsoft SQL Server 2000 M. Reed - June 21, 2000 Product Background In 1987, Sybase released the SQL Server database management system on the UNIX platform. The product was ported to IBM OS/2 by Microsoft, Sybase, and Ashton-Tate (of DBase fame) in 1988-89. Ashton-Tate dropped out of the consortium in 1990. Between 1991 and 1993, Microsoft and IBM divorced in the OS/2 arena, and SQL Server 4.2 for Windows NT and the Windows NT 3.1 operating system Read More

New Database Capabilities from Teradata


During the recent Teradata Partners User Group Conference @ Expo, Teradata announced the release of new Teradata Database capabilities with the release of Teradata Data Lab with Smart Loader, Teradata Studio, and Teradata Virtual Machine Edition. Commenting on the new release, Scott Gnau, president at Teradata Labs, said Teradata draws on the intelligence of the best and brightest

contact database  Database Capabilities from Teradata During the recent Teradata Partners User Group Conference & Expo , Teradata announced the release of new Teradata Database capabilities with the release of Teradata Data Lab with Smart Loader, Teradata Studio, and Teradata Virtual Machine Edition. Commenting on the new release, Scott Gnau, president at Teradata Labs, said Teradata draws on the intelligence of the best and brightest engineers in its labs located in the U.S. and around the world to provide capabilities Read More

SAP HANA: From Database to Platform


At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments. In June of 2012, SAP announced that HANA had become the fastest growing technology in the company’s history. In this report, TEC Senior BI and Data Management Analyst Jorge García gives an overview of the history, functionality, and benefits and challenges of SAP HANA, and explores SAP’s strategy for the product and its place in the in-memory processing product space.

contact database  HANA: From Database to Platform At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments. In June of 2012, SAP announced that HANA had become the fastest growing technology in the company’s history. In this report, TEC Senior BI and Data Management Analyst Jorge García gives an overview of the history, functionality, and benefits and challenges of SAP HANA, and explores SAP’s strategy for the Read More