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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » contact customer service


HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

contact customer service  in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya''s contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact center platform. Key capabilities include: Multichannel customer engagement  (voice, e-mail, chat, scanned documents, SMS, and fax) Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

contact customer service  Customer Experience in the Contact Centre and Beyond Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Solutions , Services Management , Customer-Centricity , Social CRM , Traditional Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

contact customer service  on technology in their contact centers, and have not paid enough attention to key customer service processes and performance measurement changes. Service companies have been realizing more and more lately that there is a need to properly evaluate their customer-facing processes and to provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can these companies increase customer satisfaction and generate Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

contact customer service  customer access to multichannel contact centers. Moxie is also discussing more direct Skype integration with Microsoft (as mentioned earlier, Skype is a customer of Moxie). TEC: What is your take on Netbreeze and MarketingPilot within Microsoft Dynamics CRM , i.e., are these overlapping capabilities with those of yours, or, on the contrary, potentially complementary capabilities? DL: MarketingPilot''s capabilities and market are complementary to Moxie’s solution set. Moxie does not provide outbound Read More...
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t

contact customer service  now has centralized customer contact information, and improved customer relationships. Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

contact customer service  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

contact customer service  centric CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

contact customer service  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

contact customer service  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

contact customer service  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

contact customer service  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

contact customer service  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

contact customer service  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...

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