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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 consumer products primary business applications

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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consumer products primary business applications  like the polarization of consumer groups, growing price competition and market consolidations also leave their mark on this industry. Against this background, customer retention and customer satisfaction are crucial. Warsteiner Brewery had a vision: using business intelligence to implement a redundance-free, consistent data basis across divisions, sources and systems to create flexible reporting for multiple requirements. The new system should also be able to automatically allocate data to the integrated Read More

Enterprise Applications Battlefield Mid-Year Scoreboard Part 3: IBM


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The Impact of IT Service on Business Process Management


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