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Documents related to » consumer loyalty


The Consumer IT Revolution
With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).

CONSUMER LOYALTY: The Consumer IT Revolution The Consumer IT Revolution Source: Wipro Technologies Document Type: White Paper Description: With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both
1/15/2013 1:25:00 AM

How to Adapt to Changing Consumer Behaviors
Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment.

CONSUMER LOYALTY: to Adapt to Changing Consumer Behaviors How to Adapt to Changing Consumer Behaviors Source: hybris AG Document Type: White Paper Description: Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment. How to Adapt to
8/14/2013 4:22:00 PM

Microsoft Hopes to Win Over Consumer Privacy Advocates
Microsoft aims to assist users understand privacy issues by embedding privacy agents into its web browser

CONSUMER LOYALTY: Hopes to Win Over Consumer Privacy Advocates Microsoft Hopes to Win Over Consumer Privacy Advocates L. Taylor - August 9, 2000 Read Comments Event Summary By announcing a beta version of several privacy and cookie management features, Microsoft responded to recent news stories against online advertisers and other parties who obtain aggregate data through clickstream technologies. In Microsoft s new browser privacy model, before reporting through any cookie, Microsoft s browser will tell the user what
8/9/2000

Microsoft Introduces New Consumer Electronics-Plus Era
Don't expect to see this all happen in the year 2000, much software development must occur and standards must be decided upon prior to generic consumer electronic integration.

CONSUMER LOYALTY: Microsoft Introduces New Consumer Electronics-Plus Era Microsoft Introduces New Consumer Electronics-Plus Era P. Hayes - January 17, 2000 Read Comments Event Summary LAS VEGAS, Jan. 5 /PRNewswire/ -- In a keynote address at CES 2000 International, Microsoft Corp. (Nasdaq: MSFT - news) Chairman and CEO Bill Gates demonstrated a new era in consumer electronics that will give consumers personalized, convenient access to their favorite music, news, entertainment, family photos, personal calendars and e-mail
1/17/2000

How Best-in-Class Marketing Organizations Drive Higher Profits
Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty.

CONSUMER LOYALTY: How Best-in-Class Marketing Organizations Drive Higher Profits How Best-in-Class Marketing Organizations Drive Higher Profits With slow economic growth and sluggish markets, smart companies are turning to their existing customer base to grow revenues. But what techniques, tools, and approaches work best for increasing sales to your existing customers? Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty . You ll learn from best-in-class marketing companies how to
10/14/2010 2:00:00 PM

Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.

CONSUMER LOYALTY: Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More Source: Eedo Knowledgeware Corporation Document Type: Case Study Description: Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended
1/24/2008 4:44:00 PM

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

CONSUMER LOYALTY: Description: Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience. How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction
9/1/2010 3:21:00 PM

Managing Change: Service-Oriented Component Architecture
Technology can be used to achieve competitive advantages, increase customer service and loyalty, and increase efficiency, but technology can also cause vendor lock-in and escalating costs. Learn how the object orientation, and service oriented architecture features in IFS Service-Oriented Component Architecture can help develop agile business software.

CONSUMER LOYALTY:
11/4/2005 3:17:00 PM

The Impact of Lean on Consumer Product Manufacturers
Your Challenge: Get Decision Makers' Approval for Impact of Lean on Consumer Product Manufacturers. Specific, Measurable, Achievable, Relevant and Time-Bound. While consumer products manufacturers are relatively recent adopters of lean programs, they are already achieving value through a firm commitment to understanding how lean will affect their business processes. Those who are eager to begin the lean journey, however, must learn how to prioritize the metrics that matter, and frequently measure them in order to monitor the effectiveness of the program. Discover why it works.

CONSUMER LOYALTY: Impact of Lean on Consumer Product Manufacturers The Impact of Lean on Consumer Product Manufacturers Source: SAP Document Type: White Paper Description: While consumer products manufacturers are relatively recent adopters of lean programs, they are already achieving value through a firm commitment to understanding how lean will affect their business processes. Those who are eager to begin the lean journey, however, must learn how to prioritize the metrics that matter, and frequently measure them in
2/29/2008 11:15:00 AM

The Loyalty Connection: Measure What Matters and Create Customer Advocates
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To better measure customer’s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy.

CONSUMER LOYALTY: The Loyalty Connection: Measure What Matters and Create Customer Advocates The Loyalty Connection: Measure What Matters and Create Customer Advocates Source: RightNow Technologies Document Type: White Paper Description: Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To
11/30/2007 3:55:00 PM

Using Demand to Modulate Consumer Packaged Goods Supply Networks
Traditionally, the consumer packaged goods supply has been driven to market mostly by upstream manufacturers. But progressive companies are realizing the enduring value of being driven by the market, and they are starting to use demand as a guiding light.

CONSUMER LOYALTY: Using Demand to Modulate Consumer Packaged Goods Supply Networks Using Demand to Modulate Consumer Packaged Goods Supply Networks Subramanyam Venkataraman - August 26, 2009 Read Comments The success of consumer packaged goods (CPG) supply chains in profitably delivering the right products, to the right place, at the right time, has largely remained theoretical. The focus is still to make planned products at the right times, as opposed to just the right products. This implies a push culture, and
8/26/2009


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