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 consumer loyalty

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » consumer loyalty

The Ghost in the Machine: Where Has Process Automation Left the Consumer?


Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

consumer loyalty  and if the average consumer makes no distinction between corporate behavior and business practices as a whole, well that''s just tough love. It may be worth looking at what lies beneath the outrage. It''s fair to say that corporations are held to moral standards that simply do not have the same scope as those of ordinary human beings. Let''s say, for example, that your neighbor cheats and lies as a matter of course. Do you phone the police? Write letters to the local newspaper? Form a coalition designed to Read More

Revionics Making Retail Merchandizing Optimization Social


In November 2012, Revionics, Inc., a cloud-based provider of merchandise optimization solutions, acquired SkuLoop, a provider of social commerce-driven promotions for retailers and consumer brands, from GIIV, Inc. Revionics’ solutions use predictive analytics and demand-based science to help retailers obtain the best results across all touchpoints in the multi-channel shopping realm—online, in

consumer loyalty  both retailer control and consumer activity while increasing net profit margins. General benefits include increased loyalty, new customer acquisition, higher share of wallet (SoW), better cross-channel experience, and unlocking new value between the retailer and customer. Enter Revionics Social Commerce This acquisition extends Revionics’ optimization solutions with the addition of Revionics Social Commerce, the first social marketing platform to deliver optimized, one-to-one incentives and rewards to Read More

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers


In 2004, LEGO suffered a loss of roughly $191 million after venturing into new areas. The toymaker needed to refocus on its construction toys and related customer experience and loyalty management to return to growth. See how LEGO now engages with consumers, discovers which experiences and product features enthusiasts want to see, and incorporates real-world demand into its new offerings—thereby nurturing consumer loyalty.

consumer loyalty  its new offerings—thereby nurturing consumer loyalty. Read More

Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry


Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.

consumer loyalty  that ultimately serve the consumer have seen new demands over the past few years; in many cases expected delivery times dropped radically from weeks to days and in others mandated price reductions are taking their toll. IM&C companies cited the need to reduce costs and increase revenue (i.e., improving operational performance) as their top driver for adopting Lean. While IM&C companies are relative newcomers to Lean, they are already compelled to look to Lean with the goal of overall operational Read More

Sales Is from Mars, Marketing Is from Venus


There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

consumer loyalty  target demographic—versus the conceptual consumer that most programs are geared towards. And more importantly, they would include sales as part of the total customer experience. And as they say in the commercials—there is more! Technology is available today to share the marketing promise with the extended community of the supply chain. Imagine the growers of the cotton, the sewers of the cloth—all sharing in an understanding of the consumer that will sport the fruit of their labors, and what is Read More

Don't Be Overwhelmed by Big Data


Big Data. The consumer packaged goods (CPG) industry is abuzz with those two words. And while it’s understandable that the CPG world is excited by the prospect of more data that can be used to better understand the who, what, why, and when of consumer purchasing behavior, it’s critical CPG organizations pause and ask themselves, “Are we providing retail and executive team members with “quality” data, and is the data getting to the right people at the right time? Big Data can be a Big Deal - read this white paper for some useful tips on ensuring secure, quality data acquisition and management.

consumer loyalty  Data Big Data. The consumer packaged goods (CPG) industry is abuzz with those two words. And while it’s understandable that the CPG world is excited by the prospect of more data that can be used to better understand the who, what, why, and when of consumer purchasing behavior, it’s critical CPG organizations pause and ask themselves, “Are we providing retail and executive team members with “quality” data, and is the data getting to the right people at the right time? Big Data can be a Big Deal Read More

Retailers, Consumers, and the Recession: Weathering the Storm


The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their pocketbooks due to layoffs and lack of brand trust. So, how are retailers and consumers weathering the storm?

consumer loyalty  McKinsey & Company , consumer confidence (at least in Canada) is at a 25-year low, and spending has decreased. Some of the industries that have been hit the hardest include automakers, manufacturers, construction, and, of course, the housing market—to name a few. But it''s the retailers that we''re looking at in this article. For them, it''s not as easy as turning to financial aid programs such as the United States (US) Government''s Troubled Asset Relief Program (TARP)—which helps participating Read More

5 Steps to Effective Resource Management


Effective resource management not only impacts profitability, it generates loyalty that translates to competitive advantages in recruiting and retaining the best people. System inefficiencies, however, often make it difficult for businesses to find time to improve their resource management processes or upgrade their systems. Find out how these five steps can help your business in its resource management planning efforts.

consumer loyalty  Steps to Effective Resource Management Effective resource management not only impacts profitability, it generates loyalty that translates to competitive advantages in recruiting and retaining the best people. System inefficiencies, however, often make it difficult for businesses to find time to improve their resource management processes or upgrade their systems. Find out how these five steps can help your business in its resource management planning efforts. Read More

Forrester Research, Inc.


International research and advisory firm Forrester Research provides its clients consumer and business data, consulting, peer-to-peer executive programs, events, and online communities.

consumer loyalty  Research provides its clients consumer and business data, consulting, peer-to-peer executive programs, events, and online communities. Read More

Dassault Systèmes Introduces Perfect Shelf, a CPG and Retail Solution Experience


Dassault Systèmes touts Perfect Shelf as a game-changing industry solution experience for consumer packaged goods (CPG) manufacturers and retail companies. It seems to be a rebranding of the 3DVIA Store offering. Retailers can model virtual shelves and stock them with lifelike items (realistic 3D product representations) created from either 2D computer-aided design (CAD) drawings or

consumer loyalty  industry solution experience for consumer packaged goods (CPG) manufacturers and retail companies. It seems to be a rebranding of the 3DVIA Store offering. Retailers can model virtual shelves and stock them with lifelike items (realistic 3D product representations) created from either 2D computer-aided design (CAD) drawings or photos. Multiple rules can be created beforehand about, say, the maximum number of items on a shelf, which items must not go together, etc. CPG brand manufacturers and retailers Read More

Partnering with Retailers for Sustainable Growth and Profitability


With retailers trying to stem consumer migration, and consumer-packaged goods (CPG) manufacturers striving to achieve sustainable growth and profitability, retailer and manufacturer joint value propositions can increase inventory turns, improve cash flow, and increase revenue and profits. However, joint value propositions involve more than retailer-specific packaging or unique products. For ultimate success, a different way of doing business is required.

consumer loyalty  retailers trying to stem consumer migration, and consumer-packaged goods (CPG) manufacturers striving to achieve sustainable growth and profitability, retailer and manufacturer joint value propositions can increase inventory turns, improve cash flow, and increase revenue and profits. However, joint value propositions involve more than retailer-specific packaging or unique products. For ultimate success, a different way of doing business is required. Read More

How Retailers are Answering the Call of Mobile Shopping


Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

consumer loyalty  Emerging Best Practices in Consumer Mobile. You''ll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons the ins and outs of mobile—enabled Web sites the best way to approach iPhone apps how to set up an effective mobile strategy now Mobile shopping is poised to dominate e-commerce. Find out how your company can cash in. Download your PDF copy of Answering the Call: Emerging Best Practices in Consumer Mobile today! For Read More

Business Intelligence for Consumer Packaged Goods: Actionable Insights for Business Decision Makers


Consumer packaged goods (CPG) companies have made big investments in data collection and integration. But, much of the data from their IT systems hasn’t been well analyzed or used. What’s needed is a new generation of business intelligence (BI) tools that can integrate cross- and inter-enterprise processes and data. Learn how BI can help you make better decisions, change business processes, and drive overall performance.

consumer loyalty  Intelligence for Consumer Packaged Goods: Actionable Insights for Business Decision Makers Business Intelligence for Consumer Packaged Goods If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Read More

PLM Trends Impacting the Retail, Footwear, and Apparel (RFA), and Consumer Products Industries


In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and deliver long-term performance benefits. Discover four key trends that are relevant to today’s economic situation, and learn how leading retailers and brands are embracing product lifecycle management (PLM) solutions to enhance bottom-line efficiency.

consumer loyalty  and Apparel (RFA), and Consumer Products Industries In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and deliver long-term performance benefits. Discover four key trends that are relevant to today’s economic situation, and learn how leading retailers and brands are embracing product lifecycle management (PLM) solutions to enhance bottom-line efficiency. Read More