-
Abstract:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information
on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent,
and by opening 6 new call centers. The cornerston (...)
Excerpt related to
computer telephony integration:
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations. Source: UCN. Document Type: White Paper
Description ...
Published:
2010-03-11
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
computer telephony integration:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed
system and how long you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration (CTI). (...)
Excerpt related to
computer telephony integration:
... expect to use it, you should also think about the number and type of features you need, from call hold
and speed dial, to computer telephony integration (CTI). ...
Published:
2010-03-11
-
Abstract:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions
and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but
rather a portrayal of integration between Microsoft back and f (...)
Excerpt related to
computer telephony integration:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and
the directions that M...
Published:
2003-05-02
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer telephony integration:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer telephony integration:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Excerpt related to
computer telephony integration:
... with a single click, whether it might be via email, instant messenger (IM), or phone, if the company
has the computer telephony integration (CTI) capabilities. ...
Published:
2008-10-22
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
computer telephony integration:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
computer telephony integration:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
computer telephony integration:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
To continue to expand beyond its European roots and succeed in other markets, Intentia must continue to focus on marketing
and sales, both direct and indirect, engaging a number of resellers and executing an aggressive, enticing marketing program,
although not at the expense of profit margins. (...)
Excerpt related to
computer telephony integration:
To continue to expand beyond its European roots and succeed in other markets, Intentia must continue to focus on marketing
and sales, both direct ...
Published:
2002-07-16
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Abstract:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the right product of the right quality at the right time—and for the right price. (...)
Excerpt related to
computer telephony integration:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the righ...
Published:
2006-04-19
-
Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
computer telephony integration:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Abstract:
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging
solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes. (...)
Excerpt related to
computer telephony integration:
... and Key Voice in a Computer Telephony test. ... Standards:
Unity supports XML, LDAP, and IP Telephony. ... Exchange Directory and Store allowing complete
integration. ...
Published:
2000-07-13
-
Excerpt related to
computer telephony integration:
... Moreover, computer telephony integration (CTI) and
interactive voice response (IVR) technologies help to deliver a more compelling solution. ...
Published:
2010-05-20
-
Abstract:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers.
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed
decision, you should understand the following crucial (...)
Excerpt related to
computer telephony integration:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white
papers. Implementing or upgr...
Published:
2010-04-09
-
Abstract:
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach
and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form
of partner relationship management (PRM) should not be (...)
Excerpt related to
computer telephony integration:
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach
and nurture them. Wit...
Published:
2004-03-06
-
Abstract:
The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency
on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients. (...)
Excerpt related to
computer telephony integration:
... and computer telephony software solutions, announced that Unity Enterprise-its
Windows NT-based true unified messaging server-will support integration with the ...
Published:
2000-07-17
-
Abstract:
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging
solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes. (...)
Excerpt related to
computer telephony integration:
... and Key Voice in a Computer Telephony test. ... Standards:
Unity supports XML, LDAP, and IP Telephony. ... Exchange Directory and Store allowing complete
integration. ...
Published:
2000-07-13
-
Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
computer telephony integration:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27