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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 computer service providers sip

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

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Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

computer service providers sip  infrastructures. We also have computer networks, and chances are they also run on their own internet protocol (IP)-based infrastructures, independent from the office phone network. Each of these different networks has applications created specifically to work on top of them, which means our cell phone voice mail application can''t work with our office voice mail application to allow us to retrieve all our voice mails from one place. Additionally, each application is built specifically for that network Read More

Emerging Services for Wireless Carrier Networks--Design Abstract


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computer service providers sip  number of ports per computer card (typically, 32). One would use port numbers to determine the number of desk sets. Sizing a phone system requires a certain expertise. It starts with the evaluation of number of concurrent calls during prime time, line utilization level (minutes per hour for all phones averaged), impact of lost calls, and of course, costs. Note that a 32-port phone system can have any combination of lines and telephones (up to 32), determined by the amount of lines or stations the Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


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computer service providers sip  users as PSTN callers. Computer telephony integration at its finest and most developed can provide a powerful competitive edge to customer service organizations. This evolution in the network and change to the corporate culture require both time and focused effort. They evolve continually as new behaviors are learned. Although no company can jump from legacy telephone systems to a fully integrated voice and data network overnight, IPT might provide a point of entry for your company to begin moving into a Read More

Comarch Field Service Management


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computer service providers sip  Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the Read More

Dell Computer Corp.


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computer service providers sip  Computer Corp. One focused vision made Dell the world''''s leading direct computer systems company, with 33,200 employees in 34 countries around the globe. One bold concept-direct customer contact-has made Dell one of the most successful companies of the 1990s. Read More

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computer service providers sip  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More

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computer service providers sip  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More

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IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




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computer service providers sip  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More