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Documents related to » computer center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

COMPUTER CENTER: Policy Center Feedback | Computer Center Feedback | Assessment Center Feedback | CTI Call Center | CTI Call Center Services | CTI Inbound Call Center | CTI Contact Center Services | CTI Call Center Outbound | CTI Contact Center Software | CTI Innovative Call Center | CTI Call Center Outsourcing | CTI Virtual Call Centre | CTI Winning Call Center | CTI Call Center Skills | CTI Definicion Call Center | CTI Call Center Solution | CTI Call Center Leaders | CTI Center Feedback | CTI Call Center Products | CTI
8/3/2009 3:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

COMPUTER CENTER: on the agent s personal computer and connects to the company s corporate network ????gives remote agents access to a full range of agent capabilities. These include screen pops of customer information, contact center and personal statistics, access to corporate directories and an integrated history of contacts the agent s made on their home PC. Queue management Taking good care of customers in queue (waiting for a company contact) is the goal of several queue-management innovations available for small c
8/15/2006 8:59:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

COMPUTER CENTER: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Options for Backing Up Your Computer
What makes your computer valuable is your data. While you can always purchase a replacement computer, you’re not too likely to find one at the local computer store that comes preinstalled with your business records, family photos, personal documents, and other data you have saved on your computer over the years. Read this white paper to learn about backing up your computer and data recovery services.

COMPUTER CENTER: for Backing Up Your Computer Options for Backing Up Your Computer Source: Eset Document Type: White Paper Description: What makes your computer valuable is your data. While you can always purchase a replacement computer, you’re not too likely to find one at the local computer store that comes preinstalled with your business records, family photos, personal documents, and other data you have saved on your computer over the years. Read this white paper to learn about backing up your computer and data
12/14/2012 4:12:00 PM

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

COMPUTER CENTER: Data Center Automation Data Center Automation Source: Quocirca Ltd Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response
10/30/2007 6:19:00 PM

Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

COMPUTER CENTER: Best Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Source: Focus Research Document Type: White Paper Description: In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term
5/17/2011 3:38:00 PM

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

COMPUTER CENTER: automatic call distribution and computer-telephone integration systems to provide per-channel data about call lengths and wait times. Sources also include HR systems to supply employee information. Figure: Continuous Improvement in Customer Service with an Integrated Solution By going beyond traditional data sources, companies can enhance channel data with detailed customer information and help ensure the availability of well-prepared agents with the right skills. I nteraction centers can perform well to
6/26/2009 11:04:00 AM

A Key Link in the Supply Chain—Connecting Business Strategy to Distribution Center Processes
Today, there is less clarity in wholesale, retail, and vertical sales operations than ever before. In a marketplace that dictates increasingly complex operations, distribution centers of all types need to ensure that their warehouse management systems keep up with customer demand. To keep your supply chain from exploding in your face, defuse complexity with a simple distribution indexing tool.

COMPUTER CENTER: A Key Link in the Supply Chain—Connecting Business Strategy to Distribution Center Processes A Key Link in the Supply Chain—Connecting Business Strategy to Distribution Center Processes Source: Consultleague Document Type: White Paper Description: Today, there is less clarity in wholesale, retail, and vertical sales operations than ever before. In a marketplace that dictates increasingly complex operations, distribution centers of all types need to ensure that their warehouse management systems keep
8/29/2007 4:49:00 PM

Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.

COMPUTER CENTER: Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Source: 24-7 INtouch Document Type: White Paper Description: As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political
8/6/2007 3:00:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

COMPUTER CENTER: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization.

COMPUTER CENTER: Preparing the Data Center for a Move to Virtualization Preparing the Data Center for a Move to Virtualization Source: Focus Research Document Type: White Paper Description: This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization. Preparing the
5/4/2011 3:11:00 PM


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