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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 component industry service scm


Lucrative but
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and

component industry service scm  year). Currently, the technology component within parts, such as programmable logic memory chips, has increased and has changed the parts cost structure. Namely, stock items with embedded expensive technology can each cost a thousand dollars or more. Consequently, associated inventory carrying costs have increased to the point where intelligently planning parts inventory has become a financial necessity for many enterprises. Carrying cost depends mainly on the cost of the capital invested and of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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SAP RFID Technology in the Automotive Industry


By using radio frequency identification (RFID) technology, automotive companies can eliminate material shortfalls of containers, which lead to delivery delays and, in the case of time-sensitive shipments, cause production downtime. Manufacturers, suppliers, dealers, and freight forwarders can all benefit by reducing launch and assembly delays resulting from errors in part quantities, types, and locations for containers targeted for production lines.

component industry service scm  Infrastructure (SAP NetWeaver XI) component in real time for use by SAP solutions such as mySAP™ ERP, mySAP Supply Chain Management (mySAP SCM), the SAP NetWeaver Business Intelligence component, and the SAP Event Management application. What Is Kanban? Kanban is a Japanese term meaning “signal.” The term is used worldwide to denote a form of replenishment signal used to transmit information regarding the movement or production of products. A kanban system signals the authorization to move material Read More

IFS To Be At Customers' (Web) Service


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component industry service scm  of the IFS Connect component even while still using an older version of IFS Applications. Therefore, IFS' foray into Web Services has much credibility, since the company has likely dealt with the pieces of the concept before the latest industry buzzword has been coined. Namely, using Web Services objects, IFS Applications components are driven by business processes, which, by the nature of encapsulation (i.e., making functionality known only by the interface it exposes), bode well for the ongoing Read More

Must-have ERP Features for the Automotive Industry


This paper summarizes the benefits an enterprise resource planning (ERP) solution provides to the entire manufacturing process, "from shop floor to top floor." Included are key features in a software as a service (SaaS) solution to help an auto manufacturer optimize performance throughout the enterprise.

component industry service scm  able to trace every component within their individual products in order to isolate problems quickly and with pinpoint precision. They must have a system that enables them to accurately track individual bins, containers, and packages as they flow through the manufacturing process and distribution chain. Integrated ERP software like Plex Online can meet this need, providing detailed historical information related to supply chain, production, inspection, genealogy, and usage— tracing every detail about a Read More

Software as a Service Is Gaining Ground


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Supply Chain Management (SCM)


Supply chain management (SCM) systems are used to coordinate the movement of products and services from suppliers to customers (including manufacturers, wholesalers, and retailers). These systems are used to manage demand, warehouses, trade logistics, transportation, and other issues concerning facilities, and movement and transformation of materials on their way to customers.

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Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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Case Study: VAI Improves Customer Service with Business Portal


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component industry service scm  customers. Many of the components that we have developed for ourselves and for customers can be reused in new products that will look completely different and can be sold to new customers. Portal increases sales and improves employee productivity Ultimately, the VAI portal has resulted in an improved customer experience, which results in more references and increased sales opportunities. Our customers are our best salespeople, says Vince Taravella, director of channel sales at VAI. If you look at what Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


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component industry service scm  SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami E. Robins - March 13th, 2000 Event Summary In October 1999, MCI WorldCom (NASDAQ- WCOM ) and Sprint (NYSE - FON, FON PR, FON PRA, FXN, PCS) announced a merger agreement that will bring together two giant telecommunications companies with complementary capabilities. SPRINT offers wireless PCS networking while MCI WorldCom has an expanding Read More

The Evolution of IT as a Service


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Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

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IFS Field Service Management Certification Report


IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

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Service-now.com


PDG Group Model974

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E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

component industry service scm  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More