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In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not
despite the absence of complaints from the customers, Everyone in the organization is trained to plan & participate in group meetings, brainstorming sessions and become primary vehicles for planning and creative problem solving. Each member in the team is recognized & rewarded. Errors and problems are viewed as opportunities for learning, rather than blunders to be punished. In the recent past, TQM received formal recognition by way of ISO 9000. In order that organizations may successfully compete with
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for
line purchased Product returns Complaints Consider where most organizations are today. Budgets are created on the basis of history and trends. Little insight is available as to what is working and what is not. Without a linkage of programs with customer behaviors, the organization is left with aggregated revenue figures. With average sales and marketing costs being approximately 35 percent of total corporate cost, companies need to determine what the value is of being able to optimize these investments.
The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must
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Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to
usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.
Why Reader Complaints May Be the Most Useful Part of Your Day
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Reader Complaints May Be the Most Useful Part of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don''t appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it!
MODX Web Content Management: Vendor Profile
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Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to
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Integrating Customer Relationship Management and Service Resolution Management
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Unified Performance Management: The Key to Successful Performance Management
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Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling
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