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Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » complaints management


Quality Management
In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not

complaints management  despite the absence of complaints from the customers, Everyone in the organization is trained to plan & participate in group meetings, brainstorming sessions and become primary vehicles for planning and creative problem solving. Each member in the team is recognized & rewarded. Errors and problems are viewed as opportunities for learning, rather than blunders to be punished. In the recent past, TQM received formal recognition by way of ISO 9000. In order that organizations may successfully compete with Read More...
The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must

complaints management  order profitability, credit, and complaints and returns Value of the customer over their lifetime, based on history, market leadership, and/or collaborative relationship Value of your company to the customer, how you differentiate, why they buy from you and work with you At the transaction level, if your enterprise can''t see the full cost element of an order across the management process (the cost waterfall) it may lose not only profits but also revenue opportunities. A simple example: a customer wants Read More...
A Single Software Solution That Enables Business Process Management
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned and prepared to take on the

complaints management  reports, customer inquiries and complaints (including the status), and value added reseller (VAR) or distributor information. Inherent portal capabilities across the entire suite, including secure, role-based portal access with a single sign-on, can be supplemented with other security mechanisms like hardware keys or biometric ID, cater to customer self-service needs. e-Workflow , in addition to offering traditional request functions, ensures electronic management of all of an organization''s internal and Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

complaints management  line purchased Product returns Complaints Consider where most organizations are today. Budgets are created on the basis of history and trends. Little insight is available as to what is working and what is not. Without a linkage of programs with customer behaviors, the organization is left with aggregated revenue figures. With average sales and marketing costs being approximately 35 percent of total corporate cost, companies need to determine what the value is of being able to optimize these investments. Read More...
Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to

complaints management  usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More...
PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report
PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a

complaints management  Windchill 10 for Product Lifecycle Management (PLM) Certification Report PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

complaints management  and Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. Read More...
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

complaints management  Management at Manhattan Associates New Management at Manhattan Associates S. McVey - October 19th, 1999 Event Summary On October 18, Manhattan Associates, Inc. announced that Alan Dabbiere will abdicate his position as President and CEO of the Atlanta-based warehouse management system vendor. His replacement, Richard (Dick) M. Haddrill, joins Manhattan from Powerhouse Technologies, a diversified gaming technology company, where he occupied the chief executive position. Founder Dabbiere will continue in Read More...
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

complaints management  Monitoring and Management: Vendor Evaluation Checklist This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit. Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

complaints management  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

complaints management  and Change Management for IT Compliance and Risk Management To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk. Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

complaints management  Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation Introduction I just returned from a week long conference and as one of the speakers/vendors there, I was not looking to receive the same thing that the attendees were looking to receive. I was looking for clients; however, I mostly found patients . I found most of my time was spent psychoanalyzing what people had been told by competitors and other logistics companies. Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

complaints management  Management: the Compass for Strategic Talent Management Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Superior best-in-class talent management solutions can be deployed individually or together, enabling current and prospective customer to Read More...

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