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Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » complaints management


Quality Management
In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not

complaints management  despite the absence of complaints from the customers, Everyone in the organization is trained to plan & participate in group meetings, brainstorming sessions and become primary vehicles for planning and creative problem solving. Each member in the team is recognized & rewarded. Errors and problems are viewed as opportunities for learning, rather than blunders to be punished. In the recent past, TQM received formal recognition by way of ISO 9000. In order that organizations may successfully compete with Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

complaints management  line purchased Product returns Complaints Consider where most organizations are today. Budgets are created on the basis of history and trends. Little insight is available as to what is working and what is not. Without a linkage of programs with customer behaviors, the organization is left with aggregated revenue figures. With average sales and marketing costs being approximately 35 percent of total corporate cost, companies need to determine what the value is of being able to optimize these investments. Read More...
Why Reader Complaints May Be the Most Useful Part of Your Day
As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on

complaints management  Reader Complaints May Be the Most Useful Part of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don''t appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it! Read More...
The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must

complaints management  order profitability, credit, and complaints and returns Value of the customer over their lifetime, based on history, market leadership, and/or collaborative relationship Value of your company to the customer, how you differentiate, why they buy from you and work with you At the transaction level, if your enterprise can''t see the full cost element of an order across the management process (the cost waterfall) it may lose not only profits but also revenue opportunities. A simple example: a customer wants Read More...
A Single Software Solution That Enables Business Process Management
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned and prepared to take on the

complaints management  reports, customer inquiries and complaints (including the status), and value added reseller (VAR) or distributor information. Inherent portal capabilities across the entire suite, including secure, role-based portal access with a single sign-on, can be supplemented with other security mechanisms like hardware keys or biometric ID, cater to customer self-service needs. e-Workflow , in addition to offering traditional request functions, ensures electronic management of all of an organization''s internal and Read More...
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

complaints management  Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product Read More...
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

complaints management  Web Content Management: Vendor Profile Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More...
Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

complaints management  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

complaints management  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

complaints management  Management at Manhattan Associates New Management at Manhattan Associates S. McVey - October 19th, 1999 Event Summary On October 18, Manhattan Associates, Inc. announced that Alan Dabbiere will abdicate his position as President and CEO of the Atlanta-based warehouse management system vendor. His replacement, Richard (Dick) M. Haddrill, joins Manhattan from Powerhouse Technologies, a diversified gaming technology company, where he occupied the chief executive position. Founder Dabbiere will continue in Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

complaints management  Management: Yard Management, Competitive Analysis, and Challenges Extension to Yard Management Enterprise systems are penetrating every aspect of a company''s operations. For some time now, organizations have realized that the warehouse must become a dynamic area. Warehouse personnel must have access to real-time data to closely match supply and demand and to streamline the supply chain, so inventory is not bogged down in warehouses causing precious overhead to be lost. As a result, supply chain Read More...
Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to

complaints management  on Advanced Inventory Management In today''s fast moving global marketplace, innovative companies are using their inventory to gain the competitive edge. Rather than manage inventory at the facility or company level, enterprising companies are using network-based inventory management software, which allows them to position their inventory where it is most needed and can provide the most profitability. By distributing inventory in its most advantageous positions, companies are able to achieve a Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

complaints management  Management: the Compass for Strategic Talent Management Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Superior best-in-class talent management solutions can be deployed individually or together, enabling current and prospective customer to Read More...
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

complaints management  Project Workforce Management for PPM for PSA Certification Report Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, Read More...

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